What am I doing wrong?

[darrmarr]

I downloaded the V 11 trial. Liked what I used and decided to buy. Logged on to the Corel site (they had sent me a coupon I wanted to use) and purchased an upgrade (from V6 that I have installed on my laptop but not on the PC I am using at this time). BTW-I am running Vista OS on this machine. Anyway, I received the email with my # and tried to activate the trial version--NO dice! Said it was an invalid #. So I tried the download from the email and it took the # and I added my old serial # from the V6 and it all looked good to go. Now, when I try to open V11 I get a microsoft error message stating that says ULead Studio Video has stopped working and I will be notified when a solution is available and the only choice I have is to close the program. What should I do now?

[Ken Berry]

Wonderful to know that activating the trial version of VS11 looks to be as problematic as it was with VS10 (NOT!)

With VS10, it was a strong recommendation of this forum not to try to activate the trial version. Similar things happened as are happening to you.

The only solution, IIRC, is to totally remove the trial version first. If you are brave enough, you might also want to do a Registry search and destroy mission via regedit to get rid of all references to Ulead (if you don't have any other Ulead programs on your computer), and/or Video Studio. Then reload the downloaded upgrade version and activate that...

[darrmarr]

I uninstalled the V11 (did not do the regedit because I have other Ulead photo software on the computer). Rebooted. Opened the email to install the download and the link does not work. I get the same microsoft error that there is a problem and it needs to close and I will be notified if a solution is found. Again, my only choice is to close the program. Anything else I can try.

[Ken Berry]

You could still do the regedit looking just for 'Video Studio'...

A simple uninstall of VS does not remove all traces of the program. Unfortunately, with the different architecture of Vista, I am not sure where exactly you should look and have not had time to resolve this myself.

However, if you do a simple search (separate from the regedit one), it will probably produce results. What you should be looking for in particular are data files which are installed by VS but usually not removed when it is uninstalled.

[sjj1805]

I do not know what differences to the uninstall procedure there are between the trial and the full versions but at least this should give you a good clue as to where to find the things that require deletion.

Re-installation of Ulead products

As Ken said search for anything containing VideoStudio in the areas indicated by the above procedure.

[darrmarr]

I removed everthing I felt comfortable removing and reinstalled without problems. It opens fine and I have made a short video from a few images using all the features. All is well. Thanks for your quick and knowledgeable response(s).