VS 11 10% Off Coupon In NewsLetter Does Not Work!

dblml320 · Post by **dblml320** » Tue May 01, 2007 1:07 am

ON 3/29/2007 I received a newsletter from Ulead with a 10% off code for VS11. So, I tried to order VS11 tonight using the code, only to have the ordering system tell me the code is unknown.

Anybody run into this and get any sort of resolution? My experience with Ulead Customer Service in the past shirks my confidence that I should even bother to contact them.

sjj1805 · Post by **sjj1805** » Tue May 01, 2007 1:13 am

Possibly you haven't entered it quite right it might be CaSe SEnsItiVe
try copy/paste.

cadet03 · Post by **cadet03** » Tue May 01, 2007 12:42 pm

I concur. It does not work. Tried typing, cutting, pasting...... it does not work.

sjj1805 · Post by **sjj1805** » Tue May 01, 2007 1:00 pm

I have forwarded this to Ulead for investigation.

Post by **Ken Berry** » Tue May 01, 2007 1:15 pm

I wonder if any of us in Australia got the newsletter and the offer... I certainly didn't... But I bought it anyway!!

sjj1805 · Post by **sjj1805** » Tue May 01, 2007 1:20 pm

It wasn't in a newsletter, those users who downloaded the Vista patch for VS10 were given the 10% voucher.

mdekker · Post by **mdekker** » Tue May 01, 2007 4:21 pm

sjj1805 wrote:It wasn't in a newsletter, those users who downloaded the Vista patch for VS10 were given the 10% voucher.

Yep, the same voucher that should work on DMF6 purchases and fails that as well... I gave up on Ulead vouchers. Too bad their software is good enough to pay the full price anyway

M.

dblml320 · Post by **dblml320** » Wed May 02, 2007 11:09 am

mdekker wrote:
sjj1805 wrote:It wasn't in a newsletter, those users who downloaded the Vista patch for VS10 were given the 10% voucher.
Yep, the same voucher that should work on DMF6 purchases and fails that as well... I gave up on Ulead vouchers. Too bad their software is good enough to pay the full price anyway

M.

Hmm, well after I created this thread, I did indeed email Ulead Customer service, and of course as I expected, absolutley no response. I wonder if anyone else has been succesful contacting them on this issue?

sjj1805 · Post by **sjj1805** » Wed May 02, 2007 11:17 am

Guys,
I need some more information from you, Ulead are investigating this problem.

Are you entering the code that begins YU and ends with a 5
Also looking at the email that was sent out I see a misleading * character at the end. You do NOT add the * character, the last character is the 5

dblml320 · Post by **dblml320** » Wed May 02, 2007 11:34 am

sjj1805 wrote:Guys,
I need some more information from you, Ulead are investigating this problem.

Are you entering the code that begins YU and ends with a 5
Also looking at the email that was sent out I see a misleading * character at the end. You do NOT add the * character, the last character is the 5

Yes, I am entering YXXXXXX5 (blanked out the internal digits) without the "*" character, and of course no leading spaces.

Steve, thanks also for digging into this! I really appreciate it!

mdekker · Post by **mdekker** » Wed May 02, 2007 1:01 pm

sjj1805 wrote:Guys,
I need some more information from you, Ulead are investigating this problem.

Are you entering the code that begins YU and ends with a 5
Also looking at the email that was sent out I see a misleading * character at the end. You do NOT add the * character, the last character is the 5

Yep, me too. Tnx BTW for taking the time to dive into this.

LSHorwitz · Post by **LSHorwitz** » Wed May 02, 2007 1:23 pm

Didn't work for me either when trying to purchase the VS11Plus and also the MF6+ upgrades, Maybe it only applies for "Full" versus "Upgrade" purchases?

Black Lab · Post by **Black Lab** » Wed May 02, 2007 1:38 pm

It makes no mention that it must be a new purchase rather than an upgrade. It does, however, state:

Ulead reserves the right to cancel or change offers and/or promotions at our own discretion. All prices are subject to change without prior notice, and limited to stock on hand. Some offers and/or promotions may be limited or not valid in certain areas.

Maybe they've already canceled the promotion.

mdekker · Post by **mdekker** » Wed May 02, 2007 10:21 pm

Black Lab wrote:It makes no mention that it must be a new purchase rather than an upgrade.

That was my thought too, but wouldn't that be strange considering the fact that the promotion was aimed specifically at existing customers....

M.

AlphaDood · Post by **AlphaDood** » Wed May 02, 2007 11:38 pm

I also attempted to place an order and got an error message. I called Element 5 to see if I could place the order with a human but still no luck, the coupon was rejected.

I tried an email address that was provided but that was also rejected.

Anything else to try to get that discount coupon to work??