Lack of Response from ULEAD Support

warfdog · Post by **warfdog** » Sun Mar 20, 2005 1:25 am

I have cross posted the following expression of disappointment on a separate thread...

I've read the posts on this forum, many very old (in order of months).

The PictureShow 3 product performance problems are so severe that it is essentially an unuseable product. It should not have been released. There has not been an adequate response to existing reported problems since January 2005 and earlier.

If anyone, as I did, has purchased the product and found NO solutions to the rendering issues (thumbnail pages that take hours to update and over 24 hours to create a large DVD) then I am afraid your (and my) money is lost.

Caveat emptor as they say. The product is poorly written and not supported. We have been ripped off.

I have purchased and installed a very similar product (found from a link on this site) and have found the performance far better and the product superior. Also it is supported by the vendor. No, I won't name the product since you should research it and I won't compromise this comment with a promotion.

Good luck. ULEAD is junk, garbage, a crying shame!

wd

Crash · Post by **Crash** » Tue Mar 22, 2005 9:21 am

Ditto!

JoReneA · Post by **JoReneA** » Fri Mar 25, 2005 5:25 am

I've also been very disappointed in their lack of response to problems I have had with a recently purchased MF3 Disk Creator. I have heard nothing from them for weeks, despite sending many requests for tech support. The upgrade was certainly not worth the money I paid, as version 2 worked better with fewer problems, though it also had a few less capabilities.

I'm wondering just where they are?

khaos · Post by **khaos** » Fri Mar 25, 2005 5:32 am

They have a click monkey name htchein that posts crap like "check your codecs" or to try a lame patch that doesn't fix anything and then insults power users like myself who've built my own PCs for the last 8 years with fluff like everything not perfect and that my machine is probably the issue.

Bah!

htchien · Post by **htchien** » Fri Mar 25, 2005 6:40 am

Dear khaos and others,

I wish to apologize that you think my post insults you, because that's not my intention.

And I really feel sorry if my suggestions cannot work for you. However, I'm just try to help.

Also as an power user in the IT area more than 10 years, I know nothing is perfect and no softwares will have no bugs. Sometimes, we can only try to find out what's going on. Sometimes, it's really something wrong in the PC. But yes, it's also possible there are bugs in the software. I would just suggest you to contact Ulead Tech Support (by phone or by e-mail) to ask for solutions. You will get faster and better response if you call them by phone.

I would respect and is willing to help anyone who post their messages here, not matter they like Ulead or not.

And about the rendering performance issue, the more effects and filters you apply, the longer the rendering time will be.

I will let someone in Ulead know about your problems in DVDPS3.

Regards,
H.T.