MF4 - Custom Layout doesn't work

jcc · Post by **jcc** » Sat Mar 19, 2005 3:30 am

When I select Customise Layout, I get 2 error windows

"Menu objects are overlapped. All objects will be reset to default."

There is only one button an one text box, and even if I widely separate them, I still get the error window.

That is followed by another error window containing.

"[SKD- Custom]you dead.... at fnSetMenuPage()"

The Custom Menu window then opens with only the Ulead logo shown on a black preview video. Button templates are shown in the window at the bottom, but the associated drop-down is blank and not accessible.

This has been reported to Ulead with no response.

Has anybody received a response from Ulead's tech support on anything?

htchien · Post by **htchien** » Sat Mar 19, 2005 6:47 am

I do not have the errors in my DVDMF 4, can you describe your problems step by step?

Have you tried to reinstall the program to see if it works?

Regards,
H.T.

jcc · Post by **jcc** » Sat Mar 19, 2005 7:23 am

H.T. Thanks for your reply, but that is the step by step process.
I click on the Customise Layout button and get the two error windows and cannot any proceed further.

Yes I have tried re-installing.

Max Sendit · Post by **Max Sendit** » Sat Mar 19, 2005 10:14 am

I do not own the product you are writing about. However, I do own several other Ulead products. One of the reasons I choose to buy Ulead is because of the excellent tech support and customer service I have received from them. I have found that calling them is much faster than E-mailing them. If you haven't tried calling them, I suggest you do.

jcc · Post by **jcc** » Sat Mar 19, 2005 10:44 am

Thanks Max. I am pleased to hear of your good opinion of support. I look forward to an email from them in due course. Unfortunately, there is no local number for Australia.

Max Sendit · Post by **Max Sendit** » Sat Mar 19, 2005 10:04 pm

jcc,
I have a suggestion for you. If you have a broadband connection, you might want to consider having a broadband phone. The rates to call foreign countries are very cheap here in the U.S.A. I assume it is the same in Australia. This would be especially beneficial if you have other reasons to call the United States. Another suggestion would be the Yahoo Messenger. It has voice capability. You could write to Yahoo Tech support asking them to meet you on line on the Yahoo Messenger at a particular time on a certain date. I see no reason why they would be opposed to doing that. There is no fee for using the Yahoo Messenger and you can talk to anyone anywhere. On a number of occassions, I have used it to speak with people in your country. Good luck

jcc · Post by **jcc** » Sun Mar 20, 2005 10:54 am

I have to report that my original problem at the start of this topic seems to be related to a MF3 project imported into MF4.

In my continuing investigation, I created a new project and imported the .mpg files to reconstruct the project and the Customise Layout function works correctly.

keithm · Post by **keithm** » Fri May 13, 2005 2:46 pm

I have just downloaded the upgrade to MF4 (may 05) and I am getting the same errors. I emailed Ulead and they said reinstall the product but clearly this is a serious bug. I am very annoyed as this product should not be on sale - it's not fit for the purpose it was purchased for.

If Ulead don't release a fix I will be demanding a refund - somehow..

keithm · Post by **keithm** » Fri May 13, 2005 3:05 pm

Just to clear up a point. I am not importing old projects, these are new projects giving the errors. I am also getting memory write errors that other people are having.

heinz-oz · Post by **heinz-oz** » Fri May 13, 2005 3:08 pm

Max Sendit wrote:jcc,
I have a suggestion for you. If you have a broadband connection, you might want to consider having a broadband phone. The rates to call foreign countries are very cheap here in the U.S.A. I assume it is the same in Australia. This would be especially beneficial if you have other reasons to call the United States. Another suggestion would be the Yahoo Messenger. It has voice capability. You could write to Yahoo Tech support asking them to meet you on line on the Yahoo Messenger at a particular time on a certain date. I see no reason why they would be opposed to doing that. There is no fee for using the Yahoo Messenger and you can talk to anyone anywhere. On a number of occassions, I have used it to speak with people in your country. Good luck

There is life outside the US, you know? We don't even drive on the same side of the road as you in the US, then again, we don't have a president either, thank god for that.

Alludo USER to USER Web Board

MF4 - Custom Layout doesn't work

MF4 - Custom Layout doesn't work

Regarding help from tech support

JCC, here's a couple of suggestions for you.

Re: JCC, here's a couple of suggestions for you.