For problems not covered in the manual, please follow this format in posting your questions:
SUBJECT: Please use a subject that describes your exact problem instead of making us guess what's in your post.
Nature of the problem
Properties of your source files (format, file size, where did you get it?)
What devices are involved and their mode of connection?
Project Properties
Output format (file, DVD, VCD, SVCD)
PAL or NTSC
Error Codes (if any)
If you have not already completed them please click here -->
so that we can then view your system specifications.** You may copy and paste the text in blue and just enter type in your information under each item. **
It is important that you give those information so we wont waste time asking for this instead of giving you solutions/suggestions. If you don't follow this, there is a big chance that people here will ignore your post.
You may also find more information in the Learning Centerand Knowledge Baseof Ulead.com so please take time to read them.
And one more thing, use the SEARCH function!!! It is likely that your question has already been answered in other post!
There now exist several different versions of the various Intervideo-Ulead products.
To further assist with troubleshooting errors please include the Full Version number of your software.
Using MovieFactory as an example:
DVD MovieFactory Version 4 Disc Creator (ESD Download)
DVD MovieFactory Version 4 Disc Creator (Boxed Version)
DVD MovieFactory Version 4 LE
Please also indicate if you have installed any service packs.