Unable to open file [17101:7:1]

[coolmona]

Trying to open an .avi file which is not compressed with DV codec. E.g. a file from Canon camera (mjpeg) or even an avi file from Ulead samples folder.

At the same time these files can easily be played by all the installed players.

Can't trace at what moment the problem appeared, there was time when all files could be put on the timeline without any problems.

[sjj1805]

Sounds rather like something has become corrupted in your copy of MediaStudio.
Perhaps you need to do a Clean re-installation

[coolmona]

Simple reinstallation did not help. But still a bit strange, as all other programs don't have any problems with these files.

[sjj1805]

Simple reinstallation did not help. But still a bit strange, as all other programs don't have any problems with these files.

Did you follow the steps outlined in the link in my previous message, I would be more inclined to call it a complex re-installation than a simple one.

[coolmona]

but it's still a bit vague what is complete uninstall - because I have I think 6 ulead products installed. well, I followed the steps in the link of your post. It didn't help unfortunately. Internet search shows clearly that I am not alone with this problem. My intuition tells me the prob lies outside of UMSP8, but rather in the way various codecs are handled by the whole system. That's why the correct answer would be which bolt and which way to turn. of course, you can always say format c: /u, install xp, then install umsp8 - but that's not the correct solution. when the ash-tray in my car is full - I don't buy a new car, you know...

[Devil]

There are many maverick codecs available, especially in bundles, which can upset MSP (and other NLEs). If, at any time, you have installed one of these codec bundles, I suggest you try uninstalling everything they have put on your machine.

[coolmona]

Yes, of course I can format c: /u and install fresh Windows XP, but it's the same attitude as to kill a small bird with a canon.
I have uninstalled ALL ULEAD products I had, I have cleaned the registry both with WinASO Resistry Optimizer and then manually, so the word "ulead" was eliminated completely from the system. I have erased everything in %temp% folder, I deleted *ulead* folders in my profile and all other profiles on my machine.
But the result is the same. I can still put an mpg file onto the timeline, but not an .avi from my Canon camera.
BTW I have never installed any codec packs.
So the correct answer to my question should look like this: open registry editor and do following, or uninstall following program, if you have it installed, or - I had exactly the same problem and I solved it the following way...
At the same time, at work I have no problems with the same UMSP8 and Canon video files. And I have _more or less_ the same set of software installed both at home and at work.

[Ron P.]

...That's why the correct answer would be
So the correct answer to my question should look like this: open registry editor and do following, or uninstall following program, if you have it installed, or - I had exactly the same problem and I solved it the following way...
At the same time, at work I have no problems with the same UMSP8 and Canon video files. And I have _more or less_ the same set of software installed both at home and at work.

I was not aware that we were being graded on our replies. I guess Devil and Steve you can not advance to the next grade level. I'd lay odds that Coolmona is an instructor or teacher...

[Devil]

Yes, but Coolmona does not realise that you cannot, not ever, clean a registry if it has become dirty. There is so much encrypted stuff in it and you can never tell to what software it belongs. No registry cleaner will find it either. A few years ago, I did a test. I no longer have the exact figures but it went something like this: I measured the registry size and then installed an application and it increased the registry size by, let's say, 10 kb. I uninstalled it, using the Win uninstaller, and the increase dropped to, say, 5 kb. I then searched all references to the app by the maker's name, the software name and all conceivable abbreviations of both and zapped every reference I could find; I then gave two registry cleaners their head and I was still left with a 3 kb increase. This wasn't a Ulead app, but I'm quite sure the same would apply, as well as 99% of everything else you have installed at any time.

As I say, cleaning the registry is a myth. For this reason, it is good practice to do a reformat of the c: disk every 12 months or so and start from scratch. I wouldn't mind betting that if, like me, you install and uninstall a number of apps frequently, and the clean install includes all the apps you had on before and nothing else, your registry will diminish in size by at least 30%. C'est la vie selon Bill Gates

[troppo]

I agree with devil. I'm about due for my next formatting party. It's like buying a new computer, everything working all fast and stable again!

[coolmona]

There is so much encrypted stuff in it

Come on, there is nothing really "encrypted" in the registry, as long as you are administrator of your workstation. I have been running my XP at work since autumn 2004 with hundreds of software titles installed and uninstalled, with registry being cleaned with special tools and without, i.e. manually, relying on my brain. And it's still alive, this installation, and Ulead products run well there.

My home installation of XP is somewhat younger, sept. 05, and I did not mess with it as much as at work, so I guess reinstallation is not necessary. I can still use 3rd party products to convert the unaccepted .AVIs to DV format for instance and then use them in Ulead products. But the producers of the Ulead software should know in which cases their products are producing error 17101:7:1 and should inform users about it.

The paradox is that all other programs can easily work with these files, except Ulead (I have just installed Ulead DVD Workshop 5, and it has the same prob on my home PC as Ulead Media Studio Pro .

So I would correct my suggestion about the "correct" answer: the 1st option is to answer "I don't know", the 2nd is "Ask Ulead" and the 3rd is "Do this and that..."

I have been in user support and system administration for 13 years, so cheap tricks like "reinstall your PC (or buy a new one)" do not impress me. Therefore I looked for 17101:7:1 on the Internet and came across this forum.

[coolmona]

After some reflection I can tell the community that it's probably upon installation of a new Behold TV tuner (in place of AVERTV) that the a/m problem appeared. It's difficult to be more precise, because I work mostly with DV sources, that can still be imported (put on the time line) without problems. And only a month or so ago I discovered that MJPEG and DIVX (and XVID) encoded .avi files can no longer be used.

[coolmona]

I was not aware that we were being graded on our replies. I guess Devil and Steve you can not advance to the next grade level. I'd lay odds that Coolmona is an instructor or teacher...

Sorry guys, I didn't want to grade anyone, and I am not a teacher either. It's just TOO OFTEN and more and more often you hear from various support guys things like "did you try to reinstall your PC?" when the problem is in their chinese modem drivers being incorrectly installed.

What I mean is that the solution to this very problem should be relatively simple, compared to the efforts to reinstall the whole PC with all the apps, settings etc.

So please don't take it personal when I say "the right answer would look like this", that's just the way I feel. You see, when I bring my car to service and say that when I start the warm car the engine sometimes drops rpm to unacceptable level and stops, - no technician would recommend me to replace the whole engine (especially as long as the warranty valid))). That's my point, and I am convinced that it should apply to software bugs too.

[sjj1805]

Hang on a minute - who told you to reformat your hard drive and re-install XP? I didn't.

As you work in I.T. you will already be aware that solving computer malfunctions is the same as solving any other problem.
You start with the simple solutions first. The most simple of which is to reboot the computer. quite surprising how a simple reboot fixes many issues.

The you dig a bit deeper.
In fact if you look at my trouble shooting guide no where does it say reformat your hard drive and start again.

[troppo]

I dunno, I've accepted reformatting and reinstalling as the nature of the beast (that is xp) It's the only way I can be 100% sure my system is clean. I only need to install/uninstall 1 or 2 video related programs for gremlins to start appearing on my pc. For instance right now a DV AVI file will play back fine on my secondary monitor and appear green and blocky on my primary monitor. As usual it just started happening one day with no obvious reason. It's actually faster for me to reformat and reinstall than to try a myriad of solutions to fix the problem. But then I have specifically set up my PC hdds to be easily reformatted/reinstalled, keeping all data on separate drives.
But when it comes to my car, I'm definitely a tinkering kind of guy, love to get my hands dirty finding the problem and fixing it. Horses for courses I guess.
Enjoy your tinkering