I bought the german version of moviefactory online on the ulead webpage in january ("FilmBrennerei 5") but the activation did not work. I was frustrated since I wanted to use the program right away to burn a video on dvd.
Today (yes I know, more than 2 months later..), I tried it again without success. I don't know what to do or who I shall contact. I can't get any online support as I don't have a serial number yet and I can't find any email-address on the ulead homepage.
I have an email by "element 5" with the activation code and the installed "filmbrennerei 5 TBYB" I downloaded and installed a day before I bought the software online. I reinstalled the software but that didn't help-
What should I do?
thanks
Jan
Activation/Registration of TBYB does not work :(
I would use your element 5 account and contact them first.
Then check your firewall settings, I think the activation process possibly uses some other ports for communication that could be blocked by your firewall or router. Maybe try disabling your firewall on your computer & router (if you have one).
If that doesn't work I would contact element 5 and negotiate to possibly exchange/transfer your money to obtain the full download version of MF6.
My choice has always been the full download or CD version of MF.
Then check your firewall settings, I think the activation process possibly uses some other ports for communication that could be blocked by your firewall or router. Maybe try disabling your firewall on your computer & router (if you have one).
If that doesn't work I would contact element 5 and negotiate to possibly exchange/transfer your money to obtain the full download version of MF6.
My choice has always been the full download or CD version of MF.
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Ron P.
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Welcome to the forums,
First I'll point out that member Georg has a German version of the forum available. It can be accessed here: http://www.ulead-fanboard.de/.
Try doing a complete un-install/re-install. Ulead programs leave a lot of files behind. So just doing a simple add/remove programs from the control panel and then re-installing may not correct some issues. Instructions can be found here : Re-installation of Ulead Products
Then finally I will add that even though Ulead does offer this method, activating a TBYB version, we don't recommend it. It seems that users have problems such as yours, activating, and then later installing patches. The patches don't see the activation as a full version, so therefor will not install.
First I'll point out that member Georg has a German version of the forum available. It can be accessed here: http://www.ulead-fanboard.de/.
Try doing a complete un-install/re-install. Ulead programs leave a lot of files behind. So just doing a simple add/remove programs from the control panel and then re-installing may not correct some issues. Instructions can be found here : Re-installation of Ulead Products
Then finally I will add that even though Ulead does offer this method, activating a TBYB version, we don't recommend it. It seems that users have problems such as yours, activating, and then later installing patches. The patches don't see the activation as a full version, so therefor will not install.
Ron Petersen, Web Board Administrator