DVD MovieFactory 6 Plus on Vista stops responding

ladysox · Post by **ladysox** » Fri Mar 30, 2007 3:06 am

Well I have come to the conclusion that Vista is going to drive me around the bend!
D/L the trial version of 6 tonight and no errors when installing. When I run the program and select a avi file, the video preview window shows, then the program stops. A msg comes up saying "Ulead Dvd MovieFactory has stopped working" That's it.
Anyone with any advise would be greatly appreciated.

Makavelli · Post by **Makavelli** » Fri Mar 30, 2007 3:23 pm

I have exactly the same problem on Windows XP. It occurs after I press the stop button when capturing video. It simply freezes and then say "(Not Responding)".

htchien · Post by **htchien** » Sun Apr 01, 2007 2:16 pm

http://phpbb.ulead.com.tw/EN/viewtopic.php?t=8960

More information would be better.

sjj1805 · Post by **sjj1805** » Mon Apr 02, 2007 5:55 am

Makavelli wrote:I have exactly the same problem on Windows XP. It occurs after I press the stop button when capturing video. It simply freezes and then say "(Not Responding)".

Neither are we until you:
click here -->

so that we can then view your system specifications.

AND

Please read this before posting

CBC · Post by **CBC** » Mon Apr 02, 2007 11:07 am

Your best bet: get a refund. Wait for the first patch comes out, try again.

etech6355 · Post by **etech6355** » Mon Apr 02, 2007 1:29 pm

Your best bet: get a refund. Wait for the first patch comes out, try again.

I think you may mean a Vista patch for your setup.
Why may I ask because you installed Divx on a Vista machine, or loaded a divx file format on a system that doesn't support wdm drivers & the VFW codecs, then have problems, post to get a refund? I suspect you may have installed some things on your Vista system that cannot run on Vista. Such as this poster stating an AVI file. The posters avi file most likely is using mpeg4/divx or another compression method that is supported in XP but not in Vista.
Every case is different as every computer is different.

I hesitated to install MF6+ because of posts similar to yours. Only hesitated though

So I tested MF6+ on a few machines and each installation works fine. Matter of fact, better than previous versions.

I can't even get Quicktime for Vista yet, read the supported operating systems on this link. Even if it would install on Vista I wouldn't install it because it's not supported.
http://www.apple.com/quicktime/download/win.html

Before you load other formats I would use MF6+ to capture DV video from your dv cam and create a dvd using the standard video codecs. Then branch out to the different highly compressed formats as long as Vista supports them.
I know people buying new computers may not have a choice and are forced to use Vista, but on the video and audio side of things Vista has introduced many changes.
I suspect Microsoft may have removed this support and changed things because many of those other formats are what could easily corrupt an existing XP system. So in the end maybe they did this for better system protection and stability.

CBC · Post by **CBC** » Mon Apr 02, 2007 6:19 pm

Because support is non-existent. Getting a refund was my last resort. I attempted to get technical support, never heard back -- tried posting the issue here, still unresolved. Spent a lot more time than a user should have to on this, uninstalling, reinstalling, etc. If a product is promoted as 'Vista Ready' or 'Vista Compatible' or 'Vista Certified' then it should just work.

Post by **Ron P.** » Tue Apr 03, 2007 1:08 am

CBC,

I agree that it should just work, and for the most part it does just work. However referring to Etech's post, DivX or some of the other formats that use VFW, WDM are not supported by and here's the important part....READY?... VISTA. So how is this the fault of Intervideo-Ulead? They are making the products Vista compatible, so if MS says it does not support certain formats, then their is nothing that Iintervideo-Ulead can do but comply, so their applications will work on Vista OS.

CBC · Post by **CBC** » Wed Apr 04, 2007 8:57 am

I've tried it with DVD compliant MPEG files, VCD and SVCD compliant files, WMV files, DVR-MS files, and here's the important part...READY? It doesn't work.

vidoman wrote:CBC,

I agree that it should just work, and for the most part it does just work. However referring to Etech's post, DivX or some of the other formats that use VFW, WDM are not supported by and here's the important part....READY?... VISTA. So how is this the fault of Intervideo-Ulead? They are making the products Vista compatible, so if MS says it does not support certain formats, then their is nothing that Iintervideo-Ulead can do but comply, so their applications will work on Vista OS.

etech6355 · Post by **etech6355** » Wed Apr 04, 2007 2:29 pm

Since you did have problems there is obviously something wrong.
To bad these problems with computers aren't easy to fix. On this forum we can only make suggestions to help. Many of us aren't using Vista yet either.
I had same problems with Nero7 Ultra Edition. I have the Retail CD. On one machine that I thought wouldn't have any problems because Nero 6 ran good.
I had Install problem, errors using Vision Express and other things. Installed Nero 7 in on another machine (same Cd) and it works great, although I think it's overbloated.

Talk about tech support have you ever tried Nero's tech support? Ooo.
I bought Nero 6 complete retail CD boxed. It said right on the box XP Certified. Couldn't install it on an XP machine, win2000 no problem.
Wrote to Nero tech support and sent them the exact error code and verbage of not being able to find a file.
Nero tech support told me the program doesn't work on XP, DA...
To get it to work I had to copy the contents of the CD to harddisk and install from the harddisk.
Not every computer is the same and it appears that Vista is going to continue this tradition.

With all this I still take my hat off to Microsoft, They took the computer industry to the next level and have kept it there. Which in turn has generated thousands of jobs.