Trouble with PhotoImpact 12

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twister

Trouble with PhotoImpact 12

Post by twister »

Hello,
after installing Version 12 of Ulead PhotoImpact I have the following Problem: The Software will not start, and the Error message ist the following :(
Image
Re-Installing will not solve the Problem, and this Error occurs with every user Account on the machine. The Operating System is Windows XP Professional SP 2

Best Regards

Christian
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heinz-oz

Post by heinz-oz »

It seems that your current.xum file is corrupted. Go to ..\Documents and Settings\user name\Application Data\Ulead Systems\Ulead PhotoImpact\12.0\profiles and delete the file current.xum.

Restart PI and see what happens.
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DrMax

Post by DrMax »

Hello,
I have exactly the same problem (but my message is in English). I tryed reinstall, then a "clean" reinstallation, and the message is always here.
When I delete the current.xum archive, Photoimpact creates another, but is unable to start and displays the warning message.
I execute as an Administrator, stopping the antivirus and the firewall. Nothing to do.
I'm very unsatisfied with Photoimpact 12. Is there another way to solve this???
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sjj1805
Posts: 14383
Joined: Wed Jan 26, 2005 7:20 am
operating_system: Windows XP Pro
System_Drive: C
32bit or 64bit: 32 Bit
motherboard: Equium P200-178
processor: Intel Pentium Dual-Core Processor T2080
ram: 2 GB
Video Card: Intel 945 Express
sound_card: Intel GMA 950
Hard_Drive_Capacity: 1160 GB
Location: Birmingham UK

Post by sjj1805 »

Possibly you have a corrupted installation file.
If you have only recently downloaded PhotoImpact then try downloading a new copy of it.
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DrMax

Post by DrMax »

Is not a download, but a 2-CD full version!
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sjj1805
Posts: 14383
Joined: Wed Jan 26, 2005 7:20 am
operating_system: Windows XP Pro
System_Drive: C
32bit or 64bit: 32 Bit
motherboard: Equium P200-178
processor: Intel Pentium Dual-Core Processor T2080
ram: 2 GB
Video Card: Intel 945 Express
sound_card: Intel GMA 950
Hard_Drive_Capacity: 1160 GB
Location: Birmingham UK

Post by sjj1805 »

Check the Windows Event Log for error messages:

START | RUN dialog box
%SystemRoot%\system32\eventvwr.msc /s
and press enter.
Now check the following two folders
Application
System

You will find a red circle with a white cross inside. Double click to open it and there you will find a link
http://go.microsoft.com/fwlink/events.asp.
This link also contains some hidden code appertaining to your error.
Double click and you will then be given more detailed information and possible cures.
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