Need help, pc does not recognize camera

rmattsson · Post by **rmattsson** » Fri Feb 09, 2007 6:24 pm

Hi all,
I am new to this group and new to digital video. I bought a JVC camcorder, ModelGR-D350U to record old 8mm tugboat movies I have that I want to share. I also bought a Pyro PCI 64 firewire card, installed it and it shows up in my system as working correctly.
When I connect the firewire cord to the DV connection on the camera and to the firewire card on my PC (Dell Dimension 8200) and then open the VideoStudio8 it say there is no capture device connected. I tried the samething with Windows Movie Maker and the same ting happens. Do I need a driver? Is there a driver available? Can you help me?
Thanks

Post by **Ron P.** » Fri Feb 09, 2007 11:29 pm

Welcome to the forums Bob,

You should not need any other drivers to use Firewire, it is built into WinXP. Try reading and following the instructions provided in the following link to see if it helps...

http://www.myvideoproblems.com/ProblemP ... apture.htm

Moved to the VideoStudio Forum

Post by **Ken Berry** » Fri Feb 09, 2007 11:36 pm

When you switch the camera on into PLAY position, do you hear the little ding-dong sound indicating that something is connecting?

Have you set DV as the capture format in VS8?

Doyou have access to another firewire cable -- yours could be faulty.

rmattsson · Post by **rmattsson** » Sat Feb 10, 2007 12:20 am

vidoman wrote:Welcome to the forums Bob,

You should not need any other drivers to use Firewire, it is built into WinXP. Try reading and following the instructions provided in the following link to see if it helps...

http://www.myvideoproblems.com/ProblemP ... apture.htm

Moved to the VideoStudio Forum

I am reading all the info ypu sent me and will try it all, pice by piece, little by litte so I do not get too confused. Thanks a ton for the information.

rmattsson · Post by **rmattsson** » Sat Feb 10, 2007 12:31 am

Ken Berry wrote:When you switch the camera on into PLAY position, do you hear the little ding-dong sound indicating that something is connecting?

Have you set DV as the capture format in VS8?

Doyou have access to another firewire cable -- yours could be faulty.

No I do not hear that sound. VS8 will not allow me to change the settings, says it is unable to open, device not ready. I only have the one cable.

sjj1805 · Post by **sjj1805** » Sat Feb 10, 2007 2:00 am

The fact that Windows Movie Maker also has this problem tends to suggest it is more likely to be a hardware problem.

Badly seated or dirty connections on your firewire card
Faulty firewire cable
Faulty camcorder.

rmattsson · Post by **rmattsson** » Sat Feb 10, 2007 2:20 am

I am working on it. I changed ports, moved the cable around. I am still working on the advice from the first post. I will say this, I am now getting different error messages after downloading some drivers. I hope this means progress!
And listen guys, I really appreciate all this help.

Post by **Ken Berry** » Sat Feb 10, 2007 5:43 am

The point is, though, that you should not be having to download any drivers. The firewire driver is the standard one that comes with Windows XP. And if Device Manager is telling you that the firewire card is detected and functioning properly, then that is that. Nothing more required...

... Just hardware which works with it!!

rmattsson · Post by **rmattsson** » Sat Feb 10, 2007 11:35 am

Okay, thanks. I wish I had another device to plug in. The cable is brand new and came with the card but I guess that is no guarantee. Physically the contacts in the camera and cable look good and the plug goes in all the way. I shifted the pc end around to the three different ports and rebooted but so far no luck. I am getting frustrated. Maybe a three pound hammer on the camera might work.

rmattsson · Post by **rmattsson** » Sat Feb 10, 2007 8:29 pm

Okay, I noticed that in Windows Explorer it wasn't showing the device as it was before (Removable Disk (I:)) so I went out and bought a new cable. Now it shows up again as Removable Disk (I:) but both video programs say there is no device connected.

skier-hughes · Post by **skier-hughes** » Sun Feb 11, 2007 12:55 pm

It should not show up as a removable disc, except for when you want to import stills from a memory card in the camcorder, which I'm finding it hard to see if it has one of those.

I second Steve's thoughts on the faulty hardware adn suggest you go back to my page given in the first reply and beg/steal/borrow other equipment to do the testing, as this will show up if one of the tiems is faulty.

Are you sure you are using firewire and not USB as firewire is normally used to recognise the memorry cards.

Firewire looks like this
http://www.simplydv.co.uk/infobase/about_firewire.html
and
http://images.google.co.uk/images?hl=en ... rch+Images

Graham

rmattsson · Post by **rmattsson** » Sun Feb 11, 2007 3:30 pm

skier-hughes wrote:It should not show up as a removable disc, except for when you want to import stills from a memory card in the camcorder, which I'm finding it hard to see if it has one of those.

I second Steve's thoughts on the faulty hardware adn suggest you go back to my page given in the first reply and beg/steal/borrow other equipment to do the testing, as this will show up if one of the tiems is faulty.

Are you sure you are using firewire and not USB as firewire is normally used to recognise the memorry cards.

Firewire looks like this
http://www.simplydv.co.uk/infobase/about_firewire.html
and
http://images.google.co.uk/images?hl=en ... rch+Images

Graham

The camera does not have a memory card. It is intersting that it shouldn't show up as a disc, I thought I was getting somewhere.
I am definitly using firewire, new card (three port), two new cables and the firewire DV port on the camera. I think I will move the cards around in the pci slots next. That was one of the suggestions recommended in the article you put me on to. I am also searching for someone with a camera I can borrow. Thanks for taking the time to try and help me.

skier-hughes · Post by **skier-hughes** » Sun Feb 11, 2007 5:31 pm

It is a minidv camcorder isn't it?

rmattsson · Post by **rmattsson** » Sun Feb 11, 2007 6:00 pm

skier-hughes wrote:It is a minidv camcorder isn't it?

Yes, it is a JVC GR-D350U mini DV camera.
I shut down and swapped the pci card with another card. The other card was a Hauppauge Win TV card and when I restarted it found new hardware and asked for drivers, one of which was a capture driver. This is old but I found the CD ROM an tried to reinstall the drivers. One part worked the other didn't. So I tried the VS8 again and it started to capture but locked up. I realized I don't use the Win TV card and you guys were saying XP has all the drivers built in so I removed the Win TV drivers and pulled the card. Now when I open VS8 it says" failed to initialize the video capture plug in. Another program may be using it or it has been moved. Failed to open the driver." Then when I shut down VS8 a message window comes up that says "Capture Driver not installed properly". Are we getting somewhere?

tyamada · Post by **tyamada** » Sun Feb 11, 2007 6:10 pm

I just did a internet search for your camera, seems that there might be a problem with your firewire port on the camera. I would return the camera and get a new one.

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