No customer support from ULEAD

[dlpalese@yahoo.com]

I've been using ULEAD Studio 8 and then 9; I purchased 10 .. What a mistake. So many problems especially when trying to save work. I took it off and went back to version 9. NO PROLEMS. I contacted C/S and asked for a refund of money they send to to an address "webshop@ ... "; I've sent them several email -- but no response .. BUYER BEWARE .. I'll never buy from them again.

[Ken Berry]

I don't know what C.S. stands for nor what the email address 'Webshop@' might have been -- nor, I hasten to add, do I work for InterVideo Ulead...

But you don't honestly expect to get a refund for software, do you? If they started doing that, everyone would simply buy software, copy it and the key, and then take it back for a refund!

I am glad your version 9 works well. VS10 also works well for a large number of people. Maybe if you had come here with your problems with VS10, someone may have been able to help you...

[htchien]

I do not think the so call "Webshop@" address is from Ulead.

For contacting Ulead for software purchase issue, you should go to the following link and fill the Customer Service Form:

http://www.ulead.com/tech/custservice_2.htm

H.T.