PhotoImpact closes without warning

[RadioGene]

When editing large files (10 - 20 mb usually BMP files), I'll sometimes get a insufficient memory notice. However, more often that not the program will just close without warning sometimes locking up my computer necessitating a re-boot. I've called Nova's tech support numerous times about this with no help other than the tech states "it must be a compatibility problem". I have done all one can do to be sure all is proper with my hardware and other software. I'm using XP home with all the currennt updates, have more than 150 gigs of free drive space + 2 gigs of RAM.

Other than the crashes (which I can easily force it to do by simply opening & editing a few large files), the program works fine. I can work with small files for quite some time before a problem occurs. I am completely convinced there is a memory management problem within Photoimpact 11. To prove this, I purchased a brand new notebook with 200 gigs of hard drive and 2 gigs or RAM and I have exactly the same problem with this second computer.

Furthermore, I can remove and install my old version of PI (8.5) and work with it for hours without a crash.

One more thing, I also work with and edit very large WAV files (often exceeding 250 mb) and have never had as much as a burp using my music editing software.

Please, there ought to be a solution to this and I would sure like to find it before I switch to Photoshop.

[heinz-oz]

Which version of PI? You also state that you have contacted NOVA for support. That prompts me to believe that you are using the NOVA version of PI11.

I'm afraid, PI 11 was very memory intensive and also didn't like to release any memory it had used causing an eventual out of memory error. This memory leak is well documented and, AFAIK, has never been fixed.

The new PI 12, not yet available from NOVA I believe, is much better in this respect.

You will have to contact NOVA for support since they chose to modify the code of the Ulead program. Ulead is not going to support you with this.

Of course, this would not stop us here from offering help if we could. After all, we are not ULEAD, only users of Ulead software like yourself.

Comment added:
Forgot to mention the work around. Try to only partially load large images and limit your actions per session. I usually only made 1 or 2 interventions on any image and then closed PI 11. This would release the memory locked by PI.

[sjj1805]

To cut down on the amount of RAM being used by other running processes and also to reduce the amount of work being undertaken by your processor try the procedure for
Creating a Video Editing profile

OK you're not editing video but the procedure is the same.

[RadioGene]

When editing large files (10 - 20 mb usually BMP files), I'll sometimes get a insufficient memory notice. However, more often that not the program will just close without warning sometimes locking up my computer necessitating a re-boot. I've called Nova's tech support numerous times about this with no help other than the tech states "it must be a compatibility problem". I have done all one can do to be sure all is proper with my hardware and other software. I'm using XP home with all the currennt updates, have more than 150 gigs of free drive space + 2 gigs of RAM.

Other than the crashes (which I can easily force it to do by simply opening & editing a few large files), the program works fine. I can work with small files for quite some time before a problem occurs. I am completely convinced there is a memory management problem within Photoimpact 11. To prove this, I purchased a brand new notebook with 200 gigs of hard drive and 2 gigs or RAM and I have exactly the same problem with this second computer.

Furthermore, I can remove and install my old version of PI (8.5) and work with it for hours without a crash.

One more thing, I also work with and edit very large WAV files (often exceeding 250 mb) and have never had as much as a burp using my music editing software.

Please, there ought to be a solution to this and I would sure like to find it before I switch to Photoshop.

Yes, It's PI11, I did mention that later in my note. I have no idea what "AFAIK" means.

I've monitored the Task Managers performance while using PI11 and at no time does the display ever peak out or show that memory is running short. I always run PI alone with the exception of Norton Internet security and a few background processes that use very little resources.

[sjj1805]

AFAIK = As far as I know. The internet is full of these abbreviations and I sometimes puzzle over them myself.

Have you tested your RAM, do a Google search for a free memory tester.

[heinz-oz]

Sorry about the geek speak AFAIK is a commonly used accronym for "as far as I know". I also apologize for not reading your post in it's entirety. I noticed the reference to PI 11 later upon reading your post again. As my post states, it is a known problem with PI 11 and I have not heard of any fix to that. PI 12 however, does not suffer from this.

When I got PI 11 (for its improved RAW support) I didn't like it much except for working with RAW images. Everything else I always reverted back to PI 10 which I have installed also. Unlike the NOVA version, ULEAD PI works happily alongside older versions of PI. You can also use other, non NOVA versions of PI on the same machine if you install them after the NOVA installation.

Since I have PI 12 I don't use PI 11 at all anymore and PI 10 is going to be phased out when I rebuilt my editing machine. I will not be installing the older versions again, especially not PI 11 . I have never had this memory error crop up again since I use PI 12.

For the time being, I'm afraid, you will have to use the work around if you don't want to upgrade to PI 12.

[RadioGene]

AFAIK = As far as I know. The internet is full of these abbreviations and I sometimes puzzle over them myself.

Have you tested your RAM, do a Google search for a free memory tester.

Yes, done the RAM test, it's fine. As I stated, I have the same problem in two different computers + I edit and save huge WAV files with never a crash.

[RadioGene]

Sorry about the geek speak AFAIK is a commonly used accronym for "as far as I know". I also apologize for not reading your post in it's entirety. I noticed the reference to PI 11 later upon reading your post again. As my post states, it is a known problem with PI 11 and I have not heard of any fix to that. PI 12 however, does not suffer from this.

When I got PI 11 (for its improved RAW support) I didn't like it much except for working with RAW images. Everything else I always reverted back to PI 10 which I have installed also. Unlike the NOVA version, ULEAD PI works happily alongside older versions of PI. You can also use other, non NOVA versions of PI on the same machine if you install them after the NOVA installation.

Since I have PI 12 I don't use PI 11 at all anymore and PI 10 is going to be phased out when I rebuilt my editing machine. I will not be installing the older versions again, especially not PI 11 . I have never had this memory error crop up again since I use PI 12.

For the time being, I'm afraid, you will have to use the work around if you don't want to upgrade to PI 12.

Well, I've removed and reinstalled PI8.5, it will occasionally crash but very seldom. I tried PI10 when it first came out and it had the same problem as 11. I've use PI since version 4 and always upgraded with every new version. I've tried PhotoShop elements but find the tools and their use awkward and time consuming compared to PI. Thanks Much for your input

[heinz-oz]

Strange one. PI 10 never gave me any hassles like PI 11. After I installed PI 11, even PI 10 gave me problems which didn't go away when removing PI 11 again. Later on, by chance, I found out that there was something with DVD MovieFactory 3 that had an effect also on both. When I reformatted my system and started with a clean disk, installing one program after the other, always trying each one to see if the known problems occured again, I got PI 10 and PI 11 work alongside with no problems except for the memory one with PI 11. Much later, I realized I forgot to install DVD MF 3. When I installed that one, PI 10 and 11 played up again. Upgrading to DVD MF 4 fixed that issue.

The NOVA PI 8.5 Pro, if I remember correctly, uses the PI 10 program, doesn't it?

[htchien]

Hi,

The NOVA PI 8.5 Pro, if I remember correctly, uses the PI 10 program, doesn't it?

No. NOVA PI 8.5 Pro is an enhanced version of PI XL, not PI 10.

If I remember correctly, PI 8.5 is the same as PI XL but PI 8.5 has more contents offered by NOVA. And the NOVA installer is different with the Ulead installer.

The memory issue is been fixed in PI 12 I believe.

H.T.

[heinz-oz]

I happily stand corrected on that one and I do tend to confirm that the memory issue was fixed with PI 12.

PI XL has also been troublesome for many users.

[UPI.Man]

ditto on the crash to desktop bug...

The application, C:\APPS\PhotoImpact\Iedit_.exe, generated an application error The error occurred on 10/17/2008 @ 18:52:03.000 The exception generated was c0000005 at address 00000000 (<nosymbols>)

has been present in every version of PI i used except for one (and i forget which).
using X3, BTW (by the way )