PhotoImpact 11

[heinz-oz]

No thanks needed Keith, you worked it all out by yourself. I'm glad you got it working.

It just goes to show again that the obvious culprit is not always guilty.

I have always taken your approach also. If something doesn't work on my machine but works on others, my download is not corrupted, I followed proven procedure to install the program, there must be some issue on my machine.

I have had many problems over the years. Some were fixed by changing hardware, some by eliminating software incompatibility by choosing which programs/codec's to install/remove. On the odd occasion I resorted to a clean install of WINDOWS on a freshly bought or reformatted drive and invariably, my troublesome program would work.

PI 11 was the best example for this. I was using PI 10 and did the Beginners Workshop with it. I did a lot of projects with it, for the BW but also for myself. When I installed PI 11, immediately I had problems with PI 10 (with the mask tool which I had used extensively with no problems prior). I had the same problem in PI 11 also. Uninstalling PI 11 did not fix it. Reinstalling PI 10 did not fix it either. To cut a long story short, when I reformatted my drive and installed one program after the other, trying each one in between, I got PI 10 and 11 as well as MSP 7.3, Cool3D and others to work just fine side by side. I thought I had found the reason for my problems, WINDOWS XP.

Then, a few weeks later, I wanted to burn a project to DVD and realised that I forgot to install DVD MF 3 Disk Creator. So I installed it, burned my disk and was happy, until I wanted to do another project in PI 10, using the mask tool. The same problem again as before I didn't believe it. Then I remembered that I had installed MF 3 after I tried my PI versions. So, I uninstalled MF 3 and my problem disappeared, go figure.

I updated to DVD MF 4 Disk Creator and had no more hassles.

Good on you to work this out. Enjoy your program.

[Keithmj]

Now all I have to do is figure out how to win the lotto...
Then I'd be a happy camper..Cheers..Keithmj

[sailors07]

Hi all. just wanted to give an update on my problems and I hope this helps others..The programs would install and start to run until it got to the splash screen and then quit after hanging there for about 20 seconds..I tried a clean install as suggested and Ulead even let me download the programs again but it still did the same thing. I even contacted Dell for help and everything I tried it wouldn't work. Then I tried to install another program and it said that I didn't have Administrator righs to install it, even in safe mode in the admin account. So I finally got tired of messing with it and did a clean install of WinXP and that took care of my problems. All of my problems started when I tried to install Roxio CD Creator 6 on this computer but it wouldn't run so I removed it. (a conflict with SP2) So if you have these problems just copy your Favorites, Email, Doctument folder, and what ever else you want to save to another disc and completly reinstall windows..Now all my Ulead PI 8, 11, 12 and other programs work as they should...Cheers..Keithmj

Thanks guys for the help and advice..

Hey I'm so glad you got PI to work on your computer, it gives me hope! This probably is a stupid question but, I was wondering what Roxio is because I have a lot of it when I go to "Add or Remove Programs". I'm not sure how important it is though. If I delete all of Roxio, you think PI 11 might work?

Thanks!

[Keithmj]

Hi..No don't start deleting Roxio yet unless you have the installation discs to reinstall it. Just deleting it won't take care of the problem. Roxio makes CD Creator and the Sonic DVD program by Roxio and is used to copy CDs. I tried to install CD Creator 6 that I bought when I was using Win98 and figured it would work with WinXP as it is the complete program but Creator 6 won't run on XP properly at least I can't get it to. I had no problems until I installed SP2. Just deleting it won't take care of the problem because of the DLL files and those files it puts in the registry. Make sure you have the correct programs installed first that will work with WinXP. I have built computers and repaired my own and installing windows is no big deal but if you have no idea of what to do it will take you awhile to get your computer setup. I have reinstalled windows on this laptop 4 times since last monday just trying different things to find out why Roxio CD Creator 6 was messing it up and trying other things also. You will have to reset your network, internet, email, all your programs and other things if you reinstall windows, so copy everything you think you might need. I copied My Documents, Favorites, did a backup of my email program Barca, saved all my downloaded programs and wrote down all my passwords I need. Reinstalling windows took care of all my problems I had..But I can't say it will take care of yours but what have you got to lose except time if you know what you are doing....Cheers..Keithmj

It is nice to have all my programs running like they should. Just let me know what you do to fix it..