I really need help-See below-Need Help With Smartsound In VS

Post by **Ron P.** » Tue Dec 26, 2006 5:38 am

Try searching your computer for Batansdr and see if you get anything. Then you can also try going to the Services of Computer Management, Start>Run, then type in "services.msc" (without the quotes). That is all the services that you have on your system. Scroll through them and see if it has the Batansdr service.

Do you have more then one account / user profile with Windows? If so does the one you are logged into have Administrative Permissions? Most people create a User Profile. WinXP home has a Hidden Admin Profile. To access it, you need to reboot into safe mode. Then if you get a log-on screen, the Admin will be visible. Log into the Admin Profile. Then try to run the Installer Clean-up. (I'm not sure if when you posted above about trying the "safe mode", you logged into the Admin Profile).

So far I've been reading through Microsoft's support on Error messages, concerning Event ID 7000. There's over 100 entries. However there is no record of the Batandsr service. The closest one I've found has to do with User Accounts.. Read the following and see if it may apply to something that may have been occurring to your system, or you may have done..

http://support.microsoft.com/kb/314357/en-us

jblank37 · Post by **jblank37** » Tue Dec 26, 2006 5:50 am

I went to start, run. I typed in "services.msc". Batansdr shows up in there. Now what do I do?

Post by **Ron P.** » Tue Dec 26, 2006 5:54 am

Single click on it so that it is highlighted. Now to the left you should see a bunch of writing, what does it say about it under Description?

jblank37 · Post by **jblank37** » Tue Dec 26, 2006 5:58 am

The only thing that it has to the left is: Start the service
No description like most of the others.

Post by **Ron P.** » Tue Dec 26, 2006 6:36 am

Here's a screeshot I just done in Services. It has nothing in the left side...

Double-Click on it, and you should get the following dialogue box..

Those of course are not the Batansdr service that you have. I am interested in the second screenshot, the Path to Executable. Does it show a path?

jblank37 · Post by **jblank37** » Tue Dec 26, 2006 2:38 pm

Hi vidoman, sorry for the delay. Had to get some rest. Hope you had a merry Christmas.

Path to executable is blank, nothing at all in that space.

sjj1805 · Post by **sjj1805** » Tue Dec 26, 2006 5:17 pm

jblank37
When you look at the entry in your list of running services
is batansdr running (started) if not try starting the service
You can see in the screen shot supplied by Ron where to click

jblank37 · Post by **jblank37** » Tue Dec 26, 2006 5:29 pm

Steve, when I click on "start the service", I get:

Could not start the Batansdr service on local computer.

Error 1058: The service cannot be started, either because it is diabled or because it hasa no enabled devices associated with it.

jblank37 · Post by **jblank37** » Tue Dec 26, 2006 5:39 pm

Steve, when I click on the start tab where vidoman shows, I get:

Could not start Batansdr service on local computer
Error 3: The system cannot find the path specified.

sjj1805 · Post by **sjj1805** » Tue Dec 26, 2006 7:43 pm

Despite searching several search engines including
Google
Yahoo
Infoseek
Lycos
Search UK
Web Crawler
Deja Com
Ask Jeeves

I could find no reference to Batansdr

I also checked the following links:
User Profile for Gamers
Optimize windows XP Services
Disable DLL Catching
A comprehensive Guide to windows Services

Again I can find no references to batansdr.
Have you tried (as suggested by Vidoman) searching your computer for any occurences of batansdr ?

If that search does not produce any results then a similar search of the Windows Registry is the next step.

From the Windows START button RUN and then REGEDIT
In Registry Editor EDIT | FIND

jblank37 · Post by **jblank37** » Tue Dec 26, 2006 8:32 pm

Steve, There is a folder in Registry Editor titled LEGACY_BATANSDR

Name Type Data
(default) REG_SZ (value not set)
NextInstance REG_DWORD 0x00000001 (1)

Clicking +to expand LEGACY_BATANSDR I get another folder
titled 0000 Then I get:

Name Type Data
(default) REG_SZ (value not set)
class REG_SZ LegacyDriver
classGUID REG_SZ {8ECC055D-047F-11D1-A537- 0000F8753ED1}
ConfigFlags REG_DWORD 0x00000000 (0)
DeviceDesc REG_SZ Batansdr
Legacy REG_DWORD 0x00000001 (1)
Service REG_SZ Batansdr

sjj1805 · Post by **sjj1805** » Tue Dec 26, 2006 9:11 pm

OK - feeling brave?
It appears you MAY have a Trojan Horse - Please click this link

Step 1 with that registry key selected in registry editor.
Registry | Export Registry file
Give it a suitable name and save it where you are going to find it again - this is in case we need to restore this key.

AFTER saving that key - and I suggest opening it with notepad or wordpad just to make sure it is saved - delete that key.

Step 2. Restart the computer.

Step 3. Now try running the Windows Installer clean up utility.

jblank37 · Post by **jblank37** » Tue Dec 26, 2006 11:05 pm

OK Steve, I exported it into my documents. I found it and was able to open it up using notepad. You think it is safe for me to delete it now?

This is what it looks like in notepad:

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_BATANSDR\0000]
"Service"="Batansdr"
"Legacy"=dword:00000001
"ConfigFlags"=dword:00000000
"Class"="LegacyDriver"
"ClassGUID"="{8ECC055D-047F-11D1-A537-0000F8753ED1}"
"DeviceDesc"="Batansdr"

jblank37 · Post by **jblank37** » Tue Dec 26, 2006 11:34 pm

Steve, do you mean for me to delete the folder that is titled LEGACY_BATANSDR?

Post by **Ron P.** » Wed Dec 27, 2006 1:31 am

Hi John,
Glad you got some sleep, and yes I did have a good Christmas, Thank you..

John, Steve does mean for you to delete the Key in the Registry, which should be the folder. Hightlight it and press delete. Then reboot, and try running the Windows Installer Utility..