audio stream error in videostudio 8 on Vista

[curunir]

Ok, some jackass "locked" this topic previously, so I couldn't reply. Thanks, H.T., for the useful response. I've quoted stuff below.

I don't actually have the Realtek Vista drivers installed - just the XP drivers from the ECS website (I have an ECS KN1-Lite). It works fine in Vista - except, of course, the issue with UVS 8.

Also, if I have to run a program as an administrator, it is *not* a Vista issue - it's a program that was written in a broken way that XP allowed to work because everything runs as administrator by default in XP (if the user is an admin, that is). That's bad, and it's bad that a program needs Administrator privileges to run correctly. IMHO, MS fixed this in Vista, and now the programs that were written incorrectly need to be fixed.

I did manage to get the trial version running as admin, but the issues are even worse. First of all, the sound still does not play at all, but I don't get an error message this time, it just doesn't work. It will also not show the running video in the preview window - it just goes black. I can pause on any frame, and advance by frame, and I can see the images, but not during play. Very strange.

Anyway, it seems an upgrade would be pointless at this point - I will just have to continue using version 8 on XP. Thanks for your suggestions.

... HH


curunir wrote:

Whenever I try to play a project file, I now get the error:

"Failed to use DirectShow video engine. Cannot play back the audio stream: no audio hardware is available, or the hardware is not responding."
[13102:2:4]

Of course the hardware is working fine (it's built-in sound on an ECS KN1-Lite, Realtec AC '97 audio). There are no errors in any log files I can find, no other programs have problems with the sound.

Am I just SOL? Or is there a way to fix this?

htchien wrote:

Hi, Realtek has changed something in the driver for Vista to cause the incompatibility. It should be resolved in the upcoming UVS 10 Vista.

curunir wrote:

Upon install of UVS 10 Trial version, windows tells me "This program has known compatibility issues". I can't find any details regarding what the issues are or why this message is displayed. The only details are "for more information, Contact Ulead Systems, Inc." (!!)

If I click past all these errors (happens a couple of times), and get to the end of the install, the program will not run at all. I only get "Limit users can not try this product. You can use normally after successful activation."

So it doesn't seem to run at all. Even if I wanted to activate it, I can't get past this message to get to the activation (wherever it may be).

Is this just a Vista issue, or does the "trial" version not do anything?

htchien wrote:

It's a Vista issue.

UVS now is going through the Vista compatibility process and will release a Vista compatible version after Vista is been released.

For Limited User issue, please go to Control Panel->User Account in Vista, and then uncheck the User Account Control check box. Or, you can right click on the program icon and select Run as Administrator.

If not uncheck the UAC box, Vista will run every program in limited user account type by default.

H.T.

[CycleWriter]

I don't know, maybe it's just me, but expecting Ulead or this board to fix a problem you're having with an OS that isn't in retail distribution yet seems like wishful thinking at best, and a waste of time at most. But I guess that's just me.

[heinz-oz]

And referring to a member of this forum as jackass doesn't exactly make friends either but maybe that's just me (not the jackass)

[CycleWriter]

And referring to a member of this forum as jackass doesn't exactly make friends either but maybe that's just me (not the jackass)

I dare say that the deletion of the original thread on this subject was probably due to the fact that it was of no value to this forum's users. At best, it was speculative in nature since Vista is not yet a retail product and VS was never specified as being able to run on it. To waste bandwidth ruminating on its inability to do so or on ways to fix it would serve no one at this point in time and serve only to distract the board from dealing with serviceable problems with VS.

[curunir]

Wow, ok - first of all, looking through the original thread, I can see why someone thought it was justified to close it out, as the conversation diverged significantly from the original topic. It was a little frustrating, though, since someone posted a useful response and I was unable to reply to it. This left me with the impression that locking the topic was a bit of thoughtless trampling. My apologies for name-calling - it was not my intent to offend (well, maybe a little )

Diverging from topic seems to be popular on this forum, though, I now see. I will attempt to re-direct.

Since Vista is not "in retail channels", I do not expect any official support from Ulead. However, this forum seems the ideal place to discuss the current state of things, and find out what solutions or ideas others may have. Vista is now in its final form, and there are millions of us now test driving and working out issues in the interim space. All of my applications will be ready for Vista way before its general availability, and knowing about issues folks are having is *very* helpful in that effort.

In any case, I *am* a little concerned that the new version of UVS seems to be less functional under Vista than the version 8 that I am currently standardized on. There are innumerable things that can cause issues for a program - the OS itself is only one of them, but it is a significant one. I am continuing to explore these issues, and I will share my efforts and results. I imagine there may be others interested. I'd be interested in anyone else's experiences as well.

[dvnovice]

curunir wrote:

Whenever I try to play a project file, I now get the error:

"Failed to use DirectShow video engine. Cannot play back the audio stream: no audio hardware is available, or the hardware is not responding."
[13102:2:4]
Am I just SOL? Or is there a way to fix this?

[/quote]
Hi all
I have exactly the same error but different circumstances :
I have just finished a newbuild PC and have installed XP home on it, not vista.
I copied over my VS7 SE files from my old windows ME based machine and now they won't play - that is the project loads, I can get it to relink automatically, I can play an individual clip within the project, but i cannot play the project as a whole

anyone got any ideas why ? and even better, how to fix ?

I did a search of web and found microsoft KB831937 but I don't know if this is what is required. It looks like a directX problem on the surface of it. my new m/c has directX 9.0c, the old one I DNK at present.

am I barking up the right tree ??

thanks folks

[dvnovice]

curunir wrote:

Whenever I try to play a project file, I now get the error:

"Failed to use DirectShow video engine. Cannot play back the audio stream: no audio hardware is available, or the hardware is not responding."
[13102:2:4]
Am I just SOL? Or is there a way to fix this?

[/quote]

Hi folks
I have exactly the same error but in very different circumstances :
I have just finished newbuild of a PC and installed XP home.
I copied over my VS7 SE projects and avi files to the new PC and loaded up VS7.
I can play a clip within VS7, but not a project as a whole

doing a web search I found microsoft KB831937 is this relevant ?

it would be really nice to be able to see those projects again, lackof speed and capacity was part of the reason for the newbuild in the first place

if anyone can help I would be much obliged

thanks

[dvnovice]

for anyone who comes across the same problem I have fixed it on my XP machine by installing the audio drivers which came with the mobo CD.

The mobo is asus M2N-E, the audio drivers are for ADI Soundmax

I had mistakenly thought that windows own drivers would be sufficient. now the video project plays properly ! )

perhaps the vista based problem can be solved by suitable audio drivers for vista ?