VideoStdudio v10+ NOT WORTH OWNING

[Ron P.]

I do think that your "purchased version" is definitely corrupt. It could be a pirated "Beta" version that someone has massed produced and being sold as original full or in your case educational versions. I know that there are a couple of countries that have a terrible problem with software piracy. The software looks authentic, right down to the packaging. If you were able to register it with Ulead, then at least that would rule it out as a pirated copy.

I don't know if Ulead will refund/replace this, as you did not purchase it from them, and it would not be a fault of theirs. You would have to pursue the vendor you purchased it from.

When you state "..don't ask where you got it..." that has overtones of an illegitimate source. If so, please don't expect it to function properly. You may find at some point, it also starts misbehaving. When you made that statement you cast doubt, and we would then question further assistance. In other words, would it have been better just to say you have purchased/obtained a new copy?

[jparnold]

Thanks 'vidoman',
I am not entirely convinced that my purchased copy is not authentic as the CDs look genuine (I can usually pick a printable CD which has been printed in an inkjet printer) and the box is very high quality (glossy and identical with pictures I have seen on the internet) and has a sticker on the base which states -

A28-4A0-719-0A0100 2060000448-3
UVS V10 (Plus) EDU INT (ASIA)
MASTER C28-0A0-110-0A0001:C28-0A0-110-
0A0002
07/26/2006 Made in Taiwan

There is another sticker which has printed on it -

VS10EAE-0022

And another sticker with a bar code -

4 710739 571769

Does your copy have a similar stickers on the base of the box? Where was your copy manufactured?

Also the paper sleeve which contains disk 1 of the software has a sticker stating -

S/N:UVS V10 Plus (E) EDU INT (ASIA) together with the key (which is genuine as I have used it to register this product with Ulead)

Also the cardboard sleeve inside the box has embossed into it -

000-K000-110-0A0001

Why would pirating companies go to so much trouble (high quality box, stickers, genuine unused key, Service card, slip of paper advertising 'New Auto Music' at http://www.smartsound.com/moviemusic)

There is another sticker on the front of the box which seems to have been placed there perhaps by the software company which distributed this software ie.
Intelligent Software Company Limited
www.i-software.com.hk
together with a phone number (for technical support)
Maybe I should try and contact their technical support and tell them my woes.

Maybe I should attempt to do a 'file compare' of the uninstalled CDs to try and find which (if any) file(s) are different. Trouble is I don't know if such software exists. I will serach at www.winfiles.com

Lastly I can produce a receipt for this product proving that I DID purchase it (paid $HK399 for it) so please don't say "When you made that statement you cast doubt, and we would then question further assistance. In other words, would it have been better just to say you have purchased/obtained a new copy?". The copy I compared it to was not a pirated version. I used to write software years ago both for my employer and myself and so do not support pirated software. I would rather go back to v9 than pay for another copy. Surely I am entitled to a working copy if I paid for it! Why should I have to pay again?

Does anyone else have any ideas?

[htchien]

Hi,

It's very possible your CD BOX is a legal one but has a defect CD. I would suggest you to contact Ulead Customer Service to see if you can get a replacement.

Ulead Customer Service:
http://www.ulead.com/tech/custservice.htm

Hope this helps.

H.T.

[jparnold]

Thanks HT

I have already sent a message to Ulead's customer service. Do you know how quickly they usually take to reply?

I have also emailed technical support at the Inteligent Software Company Limited in Kowloon (the company who placed a sticker on the box).

[htchien]

If you see an auto-reply after you submit a tech support form to Ulead, usually they will get back to you in 3 days or less.

If you did not see the auto-reply mail, then your submit is lost, did not go to Ulead, or your mail box has filtered out Ulead mail as spam so Ulead cannot reach you.

In such case you might need to use another e-mail account to submit your question or take an international call from Hong Kong to Ulead Taiwan for help.

Regards,
H.T.

[jparnold]

Success at last? I hope so!

I have received a reply (to my email advising of my woes and asking for help) from Evan Ng of Intelligent Software Co., Ltd of Hong Kong (there was a sticker on the box with details of this company) and he suggested I uninstall the product and follow a list of instructions (similar to Steve J's post - http://phpbb.ulead.com.tw/EN/viewtopic. ... 5773#55773 ) but containing a few more manual folder deletions. It is a bit long to include here so if anyone (I will try and contact Steve) has an idea how to post it let me know.

Well after following Evan's instructions and re-installing VS10+ I could not make it crash using the method used before which made it crash.
I am now hoping that it is stable at last.

[Trevor Andrew]

Hi John

I have been following the post with interest, but didn¡¦t have much to add that has not already been said.

Glad to hear you are having some success

Good luck

Trevor

[jparnold]

Recently my PC has exhibited problems (such as stuttering Windows 'event sounds' and slowness in displaying such things as displaying contents of "MY COMPUTER" and redisplaying windows after dragging the corners (resizing).
After much testing of all sorts of things including hardware (ram) I seemed to have corrected the problem by reinstalling ALL DRIVERS which came with my motherboard (eg chipset drivers, audio drivers etc).

Of those readers who have been following this post do you think this could have been the cause of the VS10+ crashing problems which was the reason for the initial post (to refresh your memories the crashing was easily reproduced when attempting to select a video clip with preview and autoplay selected).

I do not have the project or video files installed currently on hard disk and don't want to reload them onto disk just to find out as I am pressed for time (spent far too long in recent weeks trying to sort out the preason why VS10+ was crashing and the more recent problem and want to get on with other things.

[gnn@labine.com]

Interesting postings.
1) problem ONE, Ulead offers NO clear remedies EVER
2) 8 th time installing and doing a clean install
3) NEW dual core cpus, with dual sli graphics card Nvidia
4) Full 4 gigs of ram
5) 1 terabite of storage space
6) First bought video studio 6 when it first came out, VER 6 Never crashed yet.
7) upgrade, upgrade and upgrade to video studio 10+ WHY?
GNN broadcasting, that is ME are now doing high definition broadcasting. BUT Ulead video studio 10+ dies at every turn.
9) I have totally lost confidence and creibility witrh Ulead after many weeks of emails always stating to remove and re-install.
10) my attornies are telling me to sue Ulead for breach as they have proven in this sp1 patch of Ulead video studio 10+ FIXED MANY BUGS.
11) I DO not want to sue anyone, but this lack of Ulead support to respond within an acceptable amount of time. I snow going to generate MORE issues of not COMMUNICATING.
12) I do not want to be another BETA tester of Ulead products, I expect the product to WORK AS ADVETISED, CURRENTLY IT DOES NOT.
13) Ulead YOU NEED TO PAY ATTENTION TO US CONSUMERS AT SOME POINT AND DO SOME SERIOUS BUG Killing FASTER.

If you can actually provide a viablesolution to your product tell me, NO tell US ALL NOW.
So as to be fair to all, Ulead DID and Does work marvalously on video studio 6 that I can actually finish my work.
Merry Christmas and happy Holidays to all, you you to Ulead

[gnn@labine.com]

latest error messge There is an internal error in the DVD --

error number [533-21472164920]

I have 1 terabite of storage
I have c dual core cpu's
I have dual SLI Nvidia graphics cards
I have 4 gigs of memory
5th week of trying to get REAL support from Ulead other than Ulead stating to remove software and do a clean install.
Did that, NOW more NEW PROBLEMS appear
all hadware and software updated on all my systems,
I do not do networking of broadcasting computers, BUT it happens to all of them withing weeks of one failing after the other.
32 OS and 64 bit OS systems
now let's see WHAT DID I LEAVE OUT? humm it is allways burnin on all other programs EXCEPT Ver 10+

[jparnold]

Very interesting to read this latest post.

It seems that despite others claiming that they have no problems with VS10+, many of us are experiencing REAL problems.
This could be due to a combination of hardware and other software (including drivers) installed BUT..
How many other expensive software applications cause so much frustration as VS10? When we spend money on anything we expect that it will do the job it is advertised to do and that we will get value for money.
I too have never experienced any problems using VS8 or VS9.

I agree that ULEAD does NOT treat it's customers well (I too posted to their customer support and am still waiting a reply weeks later).
Oh well if that's the way Ulead treat their customers and market software which is not 100% compatible then their customers will go elsewhere.

Does anyone at Ulead read these posts?

[skier-hughes]

How many other expensive software applications cause so much frustration as VS10? When we spend money on anything we expect that it will do the job it is advertised to do and that we will get value for money.
I too have never experienced any problems using VS8 or VS9.

I use Canopus hardware and Adobe Premeire, so after spending £1,000+ I still had initial problems getting it to work and sometimes have to sue a work around.

Does that answer your question?

How many different computers do you think there are in the world?
Take one make and model.
Pick a dell one, most people know them.
Do you think every one of these is exactly the same?
No, Why? Because people have different software installed. May install updates to these, maybe not, windows updates or not. Then even if each one has exactly the same software, it will depend on which order it was installed in, which order updates were added, this can make a terrible difference. Lso things like whether you live in a PAL or NTSC country, which language version of software etc you use.
There you go, all of a sudden just about every single pc in the world is going to be different.

You want to spend £35 on software, but expect many millions of man housrs trying to test it on every conceivable combination of pc.... I don't think so.

If you want this sort of stuff, buy a Mac. You can only use certain hardware, certain software so you stand a much better chance of it working, but even so, check out forums and you'll find people still have problems.

I totally agree buying software and expecting it to work is what we all want as customers, but to think that the companies don't try to deliver this is just plain stupid.

This bit....
now let's see WHAT DID I LEAVE OUT? humm it is allways burnin on all other programs EXCEPT Ver 10+
From gnn....

What did you leave out? Well the problem you are having for a start. Apart from listing a load of things, you haven't said what your actual problem is, so nobody here will be able to help you out, and if that was the sort of mail you sent to Ulead, it's no suprise you haven't received anything useful back.

You need to help yourself before others are willing to help back

[jparnold]

I totally agree with you Graham (that with non Mac PCs there can be many different combinations of hardware/installed software) but you did not mention anything about Ulead's apparent refusal to reply to problems posted to their technical help pages. Surely any company who is asked for assistance from customers who have forked out hard earned cash for their products should at least respond with something even if it's "we are looking into your problem" instead of just ignoring. I have NEVER asked for assistance from any company and not had a reply. Sometimes hat reply may take a while but I have been waiting weeks and and so have assumed that I have just wasted my time sending their techical department a message.

[Ron P.]

This is one issue that I have a real problem understanding, where people are not receiving replies from help inquiries to Ulead. I have never, not received a reply. H.T. has posted numerous times about why people may not be getting their replies. ISPs, and email programs currently have been trying to keep everyone happy by all these spam/junk email filters. If you don't take the time to ensure that email addresses from people/companies you want to receive email from is not blocked, then most likely your email will filter it as spam. Now if you have your email set to delete the junk/spam email, guess what, you are never going to see it.

Example I use Yahoo's email, and it does a great job with spam. However there are still emails that I want to receive that gets sent to the spam folder. Because of this, I don't set it to just delete the spam.

Getting a response also as Graham stated may be related to the type of information that they (Ulead) are getting about the problem. I'm sure that like some posters here post, questions like "I installed "X" program and it crashes when I try to do ...this.. please help me," those are probably not going to generate much help, how can they help with questions so vague?

Don't think that Ulead is alone when it comes to people being disgruntled about tech support. They are far from it. Just because you may read some posts on forums about tech support or the lack thereof, is no way an accurate reflection. I have read this about every software maker there is. I've read where Adobe ®, Sony®, and so on have the best tech support around. I've also read that they are the worst.

I wonder just how many emails requesting help are received daily by any one of these companies, and how many staff people there are to read each and every one of them?

Lastly I have always received a response to my questions within 2 days...

[skier-hughes]

John,
I agree poor customer service is not on, but as gnn said he'd had replies, he says each time they have told him to reinstall the app, it's not a case of Ulead ignoring him, it's either a poor CS guy who hasn't understood the problem given to him, or a poorly written problem which even a genius can't understand.

If you haven't had a reply, check out HT's replies and see why this may be.

Here it is,
If you see an auto-reply after you submit a tech support form to Ulead, usually they will get back to you in 3 days or less.

If you did not see the auto-reply mail, then your submit is lost, did not go to Ulead, or your mail box has filtered out Ulead mail as spam so Ulead cannot reach you.

In such case you might need to use another e-mail account to submit your question or take an international call from Hong Kong to Ulead Taiwan for help.

Does any of this apply to you?

Looking through your latest postings though, it may well be something else on your pc which is causing trouble and this only then relates to a problem with Ulead.

Without checking back, did you do a clean install of windows and then just VS10+?