VideoStdudio v10+ NOT WORTH OWNING

Post by **jparnold** » Thu Nov 23, 2006 7:48 am

Well I have tried everything which I have read in this forum to try and get VS10+ to be stable including even reformatting my hard drive, reinstalling Windows XP, VS10+ etc etc and still it crashes for no apparent reason (and NO OTHER PROGRAMS CRASH).
The latest crashes (REPEATABLE) are when I attempt to LOAD VIDEO (into the library) and click on clips with PREVIEW selected. When I browse through the clips clicking on each in succession and previewing to find which one I want guess what? Yeh VS10+ crashes! Each clip is only around 3 seconds and was created using VS10+ by selecting CLIP>SAVE TRIMMED VIDEO from larger video files. As far as I am concerned the "ball is in the court" of VS10+.

I think I have had enough and will uninstall VS10+, throw it as far as I can and go back to VS9 which has never crashed for me...and never buy a new version UNLESS someone can solve what it happening or suggest how I can contact Ulead and get a response (have never been able to in the past).

The only thing which could have something to do with my woes is that the copy of VS10 I have was purchased in Hong Kong (box and everything else looks very genuine and was purchased from a PC shop) but the slip case the CD is in has printed on it -
S/N:UVS V10 Plus (E) EDU INT (ASIA)
then the serial number.
Could I have a crook version/CD?

skier-hughes · Post by **skier-hughes** » Thu Nov 23, 2006 7:56 am

When you re-installed windows did you just install VS10+ and check to see if it worked ok?

I ask as sometimes programmes can conflict with each other and it's always best to check it on it's own.

If it works it's a long slow process of install every other app and check after each one to see which two are causing problems.
I've found Nero and Ulead products do not work on my pc's, ALL 3!!!

If it didn't then it could be hardware related, again a hard one to do as you need to get diferent hardware to test, which unless you are very lucky is nigh on impossible to do.

Post by **jparnold** » Thu Nov 23, 2006 8:20 am

Graham
Thanks for the reply.
No I did not just install VS10+ (before installaing any other software) before testi8ng to see if it was stable.
I will try ANYTHING!
I have now uninstalled NERO (I only used one of it's features and will do without it if it makes VS10+ stable).
I wonder if I need to start again (reformat, etc etc).
I am also wondering if any other installed software is conflicting?
I find this just a little absurd though that VS10+ will not run comfortably with some other sell known and used software - never had this problem with anything else. Come on Ulead, start writing code which doesn't conflict!

skier-hughes · Post by **skier-hughes** » Thu Nov 23, 2006 8:55 am

Why can't it be Nero that writes code that conflicts?

Not defending Ulead, but I have a calmer head at the moment

I would start with a totally fresh install of windows before checking which app can conflict.

Nero is particularly bad at leaving several files behind on an un-install, so it may still conflict after this. I know as I went through all of this once with Workshop. I needed Nero at the time for burning data dvds, so I used to use system restore until I found Deep burner, free and very effective.

I would reformt, re-install windows, install VS10+ and check to see if it works.

If yes, update windows and check VS10+

If yes,
MAKE SYSTEM RESTORE POINT
install nero, as it's my pet hate programme and check if VS10+ works.

If yes MAKE SYSTEM RESTORE POINT and check for any updates to nero and check VS10+

ALWAYS make a system restore point before installing any new programme or update.

I have a short cut on my desktop and it has now become second nature befoe making any changes to the pc for em to do it.

Then repeat with every other programme you have.

It's a long laborious task, but worth it if it works out for you.

Finally, let us know what happened.

skier-hughes · Post by **skier-hughes** » Thu Nov 23, 2006 9:34 am

I forgot to say,

Start with any video/audio/burning related apps first, so any other video editing, music and dvd playing apps you have. It's most likely to be one of these, but not definate.

willydeluxe · Post by **willydeluxe** » Thu Nov 23, 2006 10:00 am

Although this is not going to help, I thought you might like to know that whereas in your case VS10 is a problem, upgrading from 9 to 10 has solved my crashing.
When I ran Pentium and an Ati card 9 was totally stable: when I rebuilt with AMD and an nVidia card it would crash every few clips.
Since installing the 10 Trial is has been as smooth as a very smooth thing indeed.

VS10 is not the problem in itself: there is obviously an incompatability issue with either some hardware or some software in your system.
Hope you get it sorted.

Post by **jparnold** » Thu Nov 23, 2006 12:42 pm

Thanks guys,

Please ensure you read the last paragraph!

Actually I am just about to upgrade the motherboard and CPU on another PC I have which will require a fresh installation of Windows XP so I will install XP and VS10+ and check, then create a restore point and start to install everything I have on my other PC doing a restore point in between each testing as I go. Hopefully it will reveal the rogue software which is causing a conflict. If not I guess I will have to do the same with the (faster) PC I normally use for editing. If I then get the problem I will have to massume that it is hardware related.
As a last question is it possible that I have a hardware problem as my motherboard (Gigabyte GA-8PE800 ULTRA) and CPU (P4 2.4Ghz) are more than 4 years old (older than VS10+). Also the motheboard has onboard sound (RealteK ALC650 Codec) but then again don't most motherboards these days?

Please read the following -

Also PLEASE NOTE that just a second before one particular crash just after I had selected a video clip using LOAD VIDEO (with PREVIEW and AUTO PLAY selected) the clip started to autoplay (in small preview window) and after around one second it seemed to get 'stuck' repeating a small part of the audio (and probably the video as well) a few times in quick succession before crashing. Does that give important information as to the poosible problem ie. a video and/or audio conflict?
I am trying to give information which may result in one of the readers having an idea. Also when searching for a clip a click on each one in succession looking for the one. There are quite a few. After clicking on quite a few NOT allowing each one to finish 'previewing' I click on the next and after doing this a few times there seems to be an increasing delay before the selected clip autoplays almost as if the PC and/or VS 10+ is 'catching up' where I am and then a crash.

I know how troblesome it can be to detect such problems as I used to be a programmer/analyst some years ago.

Anyway I will do the install and test as suggested.
John

GeorgeW · Post by **GeorgeW** » Thu Nov 23, 2006 12:55 pm

jparnold wrote:The only thing which could have something to do with my woes is that the copy of VS10 I have was purchased in Hong Kong (box and everything else looks very genuine and was purchased from a PC shop) but the slip case the CD is in has printed on it -
S/N:UVS V10 Plus (E) EDU INT (ASIA)
then the serial number.
Could I have a crook version/CD?

What is your VS10+ version number in Help/About? Also, have you installed SP1 Update Patch?

Also, look for a folder in Application data/Ulead Systems/Ulead VideoStudio/10.0 (make a copy or rename it), then delete the folder before re-installing VS10

Regards,
George

2Dogs · Post by **2Dogs** » Thu Nov 23, 2006 4:29 pm

Hi John,

Sorry to hear you're having such a hard time with VS10. It sounds pretty infuriating! I've certainly been there with other programs in the past.

You've also already tried the "nuclear option" of reformatting your drive. I know that takes a lot of time, especially having to reload all your software.

Although I prefer to use a drive imaging program myself (Norton Ghost) I think the best advice you've been given to my mind is Graham's tip to make use of the Windows "System Restore" function.

As you probably know, even when you uninstall a program, some registry entries are left behind, and you're not fully reverting to the state of the pc prior to install of the software. Using System Restore, however, will properly revert the pc.

Reformatting your drive presents you with the opportunity to make a restore point each time you load anything.

I have an HP o.e.m Nero 6 on my pc, and have not experienced any problems with it. I have lots of other software too.

There seems to be at least a slight possibility that something may be amiss with your Hong Kong VS10. You might therefore try downloading the free trial TBYB version and see if that gives the same problems. Note that there is a patch, even for the TBYB version!

Although you are no doubt convinced that VS10 is a crock of s**t, you can be sure that there are many successful users who see it as a genuine advance on previous versions.

Good luck!

joosuna · Post by **joosuna** » Thu Nov 23, 2006 5:29 pm

JPArnold...I had a similar problem when I purchased a new custom made
computer and loaded UVS10plus. The computer came with Nero and some other new programs. Well, needless to say I experienced lots of crashes, shutdowns, blackscreens and error messages. I then went back to my old computer and ran UVS10plus..and it was stable.

Moral of the story...I am not saying USV10plus is perfect, but in my case,
my old slow 2.5o GHz intel computer handled it ok...my new fast dual chip 3.4 GHz intel computer sucked at UVS10plus.

So...I have a conflict with one or more of my new computer new programs and UVS10plus. I am in the process of eliminating the new
programs in my new computer to determine if I can solve my problem.
I am not blaming USV10plus for my computer problems.

UVS10plus is awesome in burning DVD's in my new computer (when it works). My old computer would take about 3 hours to burn a DVD for a one hour video. My new computer takes just a little over one hour to burn a DVD for a one hour video.

regards
Joe

Post by **jparnold** » Fri Nov 24, 2006 3:16 am

Hi again Josh and '2dogs'
Since my last post I have uninstalled a utility named PROSET (came with the motherboard) as well as MESSER which is software which allows you to capture any sound which goes throught the sound card (onboard motherboard in my PC) as I started to have doubts about this one.
I also uninstalled VS10+ and deleted folders containg files for VS10 as one of you mentioned.
I then downloaded and installed VS10+ TRIAL VERSION and tested the same conditions (selected video clip files with autoplay on etc) which caused the crash before and could not make it crash! The test was NOT exhaustive but I am feeling hopeful.
Can anyone tell me what the trial version doesn't have which the paid for version does? I have noticed almost no stock video clips but is there anything else? I noted that (it appears) you can 'unlock' the trial version with a valid key. Should I use the key which came with the paid for version?
Thanks again everyone.

heinz-oz · Post by **heinz-oz** » Fri Nov 24, 2006 5:52 am

I personally advice against "unlocking" a trial version with a valid key. We have had many a user with problems when trying to install patches to such installations.

Is the full version still installed or did you remove that before you installed the TBYB?

It is usually recommended to remove the TBYB version before you install the full version. I can fully understand your reluctance to follow that advice now that the TBYB version seems to work. I would not take my chances though and rather use the full version. Often, these are later builts than the TBYB also.

2Dogs · Post by **2Dogs** » Fri Nov 24, 2006 6:14 am

Heinz - not sure if you followed all of this thread, but there did seem to be some doubt about the validity of John's full VS10, which he bought in Hong Kong.

John - your experience with the TBYB version would seem to point to some glitch with your full retail version. Did you buy that for a song, or was it for some realistic amount? If the former, you might suspect that something could be amiss.

In any case, now that you've been able to make the TBYB version work, you could uninstall it and try reloading the full version. It's possible that something has changed which might cause that to work too. If you do this, however, be sure to make use of system restore - i.e. uninstall the TBYB by reverting to the pre-install restore point.

If you do that and then find that the full version still crashes, it would seem to confirm a problem with it.

If your Hong Kong version is legit, however, you should be able to register with Ulead and ask for support.

The TBYB version lacks most of the DVD menu templates, flash animation overlays and mask templates, as far as I know, but otherwise it has most of the filters and transitions, even the Dolby audio too according to recent postings. The big problem with it is that it will expire 30 days after you install it - but stay on your pc. You might be able to get another 30 days worth by reverting to an earlier restore point and re-installing, but in reality, if you like it after 30 days use you're better off buying it.

At least you've made some progress!

maddrummer3301 · Post by **maddrummer3301** » Fri Nov 24, 2006 6:59 am

Post by **jparnold** » Fri Nov 24, 2006 7:33 am

Firstly I have to say a huge THANKS for so much input from everyone. It really is great to know that so many are willing to try and fix my woes.

In answer to some of your questions -

I have Windows XP plus SP2 installed.
I also had (before I uninstalled it completely before installing the TBYB version) VS10+ PLUS SP1 installed. I have NOT installed SP1 for the TBYB version of VS10+.

Heinz - once I become a little more confident that the TBYB version of VS10+ is stable I will uninstall it and try again with my purchased copy of VS10+.
2Dogs - Regarding the authenticity of this purchased copy. I paid $HK399 for it (approx $A80 or approx $US64) and it came in a very authentic looking box together with the Ulead Customer Service card and TWO CDs. I am 98% sure it is an authentic copy. Maybe it was cheaper as there is a sticker on the box stating "EDUCATION" which I assume means it is an academic version which are usually cheaper. What do you think? I have registered the copy with Ulead so should get some support.

Also as one of you mentioned I also had UNINSTALLED a couple of applications including MESSER when when run captures any sound from the sound card so maybe it was that which affected the stability of VS10+. Please note that so far I have not been able to reproduce the crash since I did all of the above and the crash was easily REPEATABLE before that. Although I can't remember the last time I ran MESSER maybe it had installed something which affected the stability of VS10+ even when not running.

I guess if I can get the full version of VS10+ running stable I should reinstall MESSER to see if the problem returns just to satisfy myself but at this time I am reluctant to try and I guess you will all understand.

If there is a post somewhere which lists possible conflicts with VS10+ maybe this should be added.

By the way did any of you know that VS project files are not backward compatible (hope I have that right). You can open a project which was created with VS9 using VS10 but you cannot open a project created or updated with VS10 using VS9?