.MOV files from Panasonic FX07 Digital Camera - no sound

[rfodor]

I am new to VS10+ but have used MF5+ and prior versions. I have a problem with imported .MOV files from my Panasonic FX07 when I apply the antishake filter and then render the new video in any other format. The sound is either missing or it is all noise. It does not matter whether the filter is used or not. If I convert the camers file to stereo audio with QuickTime Pro. The sound is there when rendered but distorted. The sound plays fine in VS from the library on the original .mov file. Rendering to any other format loses or messes up the mono sound. I sent a tech support request and got a reply to replace the uvqt.vio file, which I did prior to the e-mail to tech support and also again after the techsupport reply. It doesnt fix the problem.

Now I can't reply to tech support because Outlook doesn't seem to like the text entry or the submit button in the Ulead tech suport e-mail. Does anyone know a phone number for tech support?

[rfodor]

Here is what Ulead Tech Support sent me as a reply to my trouble report..... If they are aware of a problem, wouldn't you think they would let us know?

"Ulead is aware of the MOV problem in VS10 when redering to any video file format. The patch you are talking about should work only for VS9. Not for VS10. The only solution to this problem at the moment is to reconvert the mov file using Quicktime Pro and then edit it in VS10. It seems to be that Quicktime pro re-compress the file format and make it compatible. Make sure you have the latest version of Quicktime in your computer as well. We have tested your file and some other that we have here and they only play fine in VS9 with the patch."
Ulead, Inc

rfodor@comcast.net wrote:
I am importing video from a Panasonic FX07 Digital Camera into VS10+. The format is 848X480 Apple Photo-JPEG (.MOV). The imported video plays fine in the VS10+ Edit screen from the library. However after dropping the video on the timeline and then re-encoding it with the share tab > Create Video File, there is either no audio at all or only noise in the created video file. It does not seem to matter what output format I choose. The video portion works well - just bad audio.

I am including, as an attachment, a 2 sec .MOV clip from the camera with which you should be able to duplicate the problem - per tech support instructions that I received over the phone.

I have an open Case #50411 which I received an e-mail with instructions to download the following patch and save it to "C:\Program Files\Ulead Systems\Ulead VideoStudio 9.0\VIO" directory.
ftp://userdl:guest@ftpph.ulead.com/uvqt.v io
I did this (twice) but it makes no difference to this problem.

I cannot reply to the e-mail because Outlook doesn't seem to like the text input or the submit function in the e-mail .

Please advise if I can provide any further information.

Ron Fodor
rfodor@comcast.net

[Ron P.]

I don't know about all the .MOV formats, however with the MOV format used by Kodak's digital still cameras, it uses the MJPEG codec. I have successfully edited and rendered my .MOV files and did not loose the audio, using VS10 +.

[Marten]

I had the same problem with my Panasonic FX01 and VS10.
First it worked and a few months later it didn't anymore.

I solved it by installing Quicktime alternative 1.47, now everything works perfect! I guess the codecs distributed with that pack do the trick.
Later versions give problems with the sound.

Quicktime Alternative 1.47 is a free program. Just search for it on the internet.

Good luck!

(quicktimealt147.exe)