Convert step got problems 257:0:0

akos · Post by **akos** » Fri Nov 17, 2006 9:23 pm

I was trying to burn an iso image with the create disc function of VS 10 Plus. The DVD itself was usual stuff that I could easily burn with VS 8 and 9. After spending some time on rendering (conversion step) the program quit unexpectedly with the error message in the subject.
I tried again and again, and still, the same problem.
Ulead support gave me the answer to convert all projects separately to DVD videos, and then use create disc with "Do not convert compliant files" option.
This is not a solution, this should work under normal conditions as well, perhaps it can be an unsolved bug.
Just for clarities sake, I tried it with and without two-pass encode, but with NTSC/PAL safe color option on. One of the projects used the brand new enhance lighting filter. (The filter itself is still not perfect, every time I customize it, I have to start from zero, as the program renders everything zero when I open the customize option panel.)

Does anyone have clue what the problem can be?

Post by **Ken Berry** » Fri Nov 17, 2006 9:56 pm

Yes -- and it is precisely as Ulead Support told you. After editing, you should select Share > Create Video File > DVD. This will initiate the conversion process and produce an mpeg-2 file of your project which is DVD compliant. Then you close your project, open a new one with an empty timeline. Then select Share > Create Disc > DVD. You then insert your DVD-compliant mpeg-2 files into the burning module, make your menu and burn. Also check that the 'Do not convert compliant mpeg files' box is checked in the Options icon in the bottom left of the burning screen.

And yes it is a bug -- but it has been a bug since at least version 7 when I began using Video Studio. Ulead has been told about it time and time again but has done nothing to correct it. Going from editing to burning without the conversion step described above works for some people all the time. It works for other people sometimes, though unpredictably. And for the majority of people, it does not work at all. That is why we developed the Recommended Procedure which you will find in the top sticky post on this Board.

Black Lab · Post by **Black Lab** » Fri Nov 17, 2006 10:16 pm

Interesting that tech support has (finally) jumped on board the Recommended Procedure.

Post by **Ken Berry** » Fri Nov 17, 2006 10:29 pm

Yes, I thought so too -- and should have mentioned it in my first post...

akos · Post by **akos** » Fri Nov 17, 2006 10:39 pm

Thank you, I will try it. It is really funny, that I have been using VS since version 8, I always burned DVD with the procedures that are not recommended, and I have just experienced the problem.
Do you have experience concerning two pass encode and NTSC/PAL safe option?

What is TBD in the recommended procedure?

jchunter · Post by **jchunter** » Sat Nov 18, 2006 12:01 am

"TBD" is "To Be Determined" - a quick replacement for a deleted item.

andrewgerm · Post by **andrewgerm** » Mon Nov 20, 2006 5:27 pm

Good day all

Thank you for a LOT of helpful information, and for the sticky. I have spent many hours now reading dozens of posts. I'm also having the same, continued, frustrating, upsetting problem "convert step got problems". I have followed the recommended steps (I hope) exactly, and I can create the DVD folders on my HDD, and an ISO image, if I don't select 'create menu'. If, however, I do create a menu, then I have that error. That is, after many hours of processing. I"m using VS 10, and MF 5. Any help or pointers greatly appreicated. My file, project, and burn settings are all set to the same.

Thank you, and regards.

Black Lab · Post by **Black Lab** » Mon Nov 20, 2006 5:36 pm

I got the same error when using a menu because I had Auto Fade Out First Play To Menu selected in the Project Settings. Unchecking that allowed me to burn. Now that may not be your problem, but by using trial and error like I did, you may be able to find what is causing the problem.

andrewgerm · Post by **andrewgerm** » Mon Nov 20, 2006 5:53 pm

Thank you for a very swift reply. I hadn't tried that option in my combination of 'trial & error'. I will report back on this once it has finished.

(btw: black labbies rule. Got a 3 year old)

skier-hughes · Post by **skier-hughes** » Mon Nov 20, 2006 6:08 pm

Nah.......

Border Collies all the way.............

Black Lab · Post by **Black Lab** » Mon Nov 20, 2006 8:05 pm

Well, then I have the best of both worlds. She's actually a black lab/border collie mix! (That's not her picture, BTW.)

andrewgerm · Post by **andrewgerm** » Mon Nov 20, 2006 8:26 pm

You stoll the typing from right under my fingers.

Mine's also a mix. Black labbi, with a bit of border collie! Adds a bit of extra 'bounce'.

I took the whole project (well, the DVD files that were created, as per the recommended procedure) and put those into the wizard for Movie Factory. I kept the option to not convert complient files checked. As well as using 2 pass method, PAL safe colours. I still have 'auto fade out first play menu' checked (I read the posting here after I'd started anew). But things seem to have been successful. No error message at least. A difference here is that I now have only 2 thumbnails per chapter menu, rather than 9, that I had originally. I have a menu out effect on all menus, but no menu in effect. There is a background JPEG on each menu (same for all) and I'm using motion thumbnails of 20 seconds. Top level menu only has 15 seconds. Only error was as spelling mistake, but I guess thats my fault.

Hope this bit makes some sense to someone in the same position as I was.

Thanks to all, and regards...

Black Lab · Post by **Black Lab** » Mon Nov 20, 2006 8:31 pm

Adds a bit of extra 'bounce'

You call it bounce, eh?

A difference here is that I now have only 2 thumbnails per chapter menu, rather than 9, that I had originally.

Have you tried a different menu template?

Were your original problems with MF or with VS?

Otherwise, glad to see you have it working.

andrewgerm · Post by **andrewgerm** » Mon Nov 20, 2006 8:45 pm

You call it bounce, eh?

Other's call it fun! Brilliant with kids though.

Have you tried a different menu template?
Were your original problems with MF or with VS?

I tried several templates, but I was working mainly in VS. I did try burning originally with MF, but I had the same problem here the first time, so I didn't try that again.

I'm just re-writing everything to the HDD after changing the spelling error. I guess complacency creeps in when you've been staring at the same piece of footage for a week. I'm putting about 2:57 on to a dual layer DVD-R (another 1st for me, until now it was 1 DV tape per DVD).

Black Lab · Post by **Black Lab** » Mon Nov 20, 2006 9:05 pm

Interesting that you had the same problem with both MF and VS. But you say putting it thru the MF Wizard seems to have solved the problem.

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Convert step got problems 257:0:0

Convert step got problems 257:0:0

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