PI 12 problems

wazbud · Post by **wazbud** » Sat Nov 11, 2006 6:27 am

Have used & enjoyed PhotoImpact 6 - 10 with no problems (PI 10 presently running fine) I have tried to upgrade to PI 12 - with many problems;
1) Huge download 330+ Mb. 6 install/uninstall attempts.
2) When PI 12 loads (it takes 4 minutes to load - PI 10 takes 40 seconds)- it says it can't open 4 files (Iedit_exe, PhotoImpact etc).
3) Express Fix crashes & freezes computer on trying to load jpg file (no problem for PI 10)
Ulead tech support suggested I run PI 12 under Windows 95! (I thought PI 12 was optimised for XP?)
Having paid for the PI 12 upgrade I can't use the major new features.
I am seeking a refund.
It seems to me that with V12, Photoimpact has moved from being a stable, lean program with a quick intuitive interface to being a huge bloated program like Photoshop - but less stable.

heinz-oz · Post by **heinz-oz** » Sat Nov 11, 2006 9:00 am

I must say that you are the first one expressing that opinion.

I have used PI for many years, starting in all earnest with PI XL and learning to properly use it with PI 10. The most troublesome for me was PI 11. Since moving to PI 12, I have to say that this is one of the most powerful as well as stable versions ever to come from Ulead.

I would tend to believe that there is something wrong with your download. It is a huge file and it took me a number of attempts to get it all downloaded successfully.

What is your internet connection speed and did you use a download management program? I'm on cable with a very fast download speed but only successfully downloaded the program after using a download manager.

wazbud · Post by **wazbud** » Sun Nov 12, 2006 1:48 am

Heinz, thanks for your response. Connection is ADSL @ 1247 Kbps - No I didn't use a download manager. I was wondering whether it would be better to get the CD rather than go thru that download drama for the 3rd time. In the end, my preferred option is to get PI 12 to work as you describe.

wazbud · Post by **wazbud** » Sun Nov 12, 2006 3:25 am

I have now uninstalled PI 12 - done a clean-up of old files - downloaded again using a download manager- closed down all anti-virus/anti-spyware/internet conn/memory res. programs & reinstalled as administrator.
Same problems are still there - PI 12 says cannot open 4 files on opening (Iedit_.exe & PhotoImpact) - ExpressFix crashes & freezes while trying to open jpg file (from PI samples).

heinz-oz · Post by **heinz-oz** » Sun Nov 12, 2006 6:09 am

Something on your machine does not agree with PI 12. What monitor resolution do you use? Did you download the latest drivers for your video card?

Just for comparison, what was the name and the size of the downloaded file? Mine is "upi12_esd_(e).exe" and it is "90.1 MB (94,579,448 bytes)"

heinz-oz · Post by **heinz-oz** » Sun Nov 12, 2006 6:18 am

The only way we will be able to get to the bottom of this is to completely and utterly remove PI 12 from your system and do a fresh install.

Try to follow these instructions:
To reinstall the program here are the steps that Ulead suggests:

1. Please launch Windows Explorer and go to Tools>Folder>Options and on the View tab check "show hidden files and folders".

2. Empty contents of your Temp folder under C:\Windows\Temp.

3. Uninstall Ulead PhotoImpact using the Add/Remove Programs from the Control Panel.

3a. Goto C:/Document and settings/ and under each user listed look for a folder called Application data. Here you may find a Ulead Systems/PhotoImpact folder. If you do open it and delete the folder corresponding with the version you are trying to re-install.

4. Go to C:\Program Files\Ulead Systems then delete the PhotoImpact folder.

5. Go to Start > Run and type: "regedit" then click OK. This will open the Registry Editor program. Go to C:\Program Files\InstallShield Installation Information and delete the following folders if they are present:
{FE58B892-3825-4610-A6A2-E6EFCA83BD97}

6. Go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > Current Version > Uninstall and delete the following folders if they are present:
{FE58B892-3825-4610-A6A2-E6EFCA83BD97}

7. Locate the identity enclosed in curly brackets that corresponds to Ulead PhotoImpact, delete the said entry.

8. Please delete all PhotoImpact folders on the ff: HKEY_CURRENT_USER\Software\Ulead Systems\and HKEY_LOCAL_MACHINE\Software\Ulead Systems\

9. Close regedit and restart your computer.

10. You can now proceed to reinstalling PhotoImpact. Be sure to logon as Administrator before installing your software to avoid restrictions.

Note: Before installing, please temporarily close other running programs or applications including antivirus, norton utilities, screensaver, other memory resident programs including Internet connection, etc. to avoid unnecessary conflict and restrictions within your system.

It is important that you remove every instance of the "Application Data" folder for each of the user accounts on your system, including the "Default User" account. Hope that will get you going.

koalablue-aus · Post by **koalablue-aus** » Sun Nov 12, 2006 11:32 pm

Ulead insist on NOT using any download managers for PI.

heinz-oz · Post by **heinz-oz** » Mon Nov 13, 2006 12:41 am

koalablue-aus wrote:Ulead insist on NOT using any download managers for PI.

Where did you get that information from Maureen? I have used one and that was the only way to get the massive download for the extra components. After numerous unsucessful attempts to download this normally I was finally able to get the lot.

htchien · Post by **htchien** » Mon Nov 13, 2006 4:10 am

To use download manager is suggested by Ulead. Check http://www.ulead.com/tech/faq/download_faq.htm

H.T.

wazbud · Post by **wazbud** » Mon Nov 13, 2006 9:54 am

thank you all for your contributions - particularly Heinz Oz - who suggested I look at my video card driver. It turns out I have problems in that the machine recognises the video card incorrectly & the driver is not only out of date but for the wrong card (legacy of rebuilding computers & using previous components). So I am now in process of getting & installing a new up to date video card - I will let you know the results. Thanks again

koalablue-aus · Post by **koalablue-aus** » Mon Nov 13, 2006 11:59 am

Hi Heinz and Htchien, I see the information give regarding using and ftp program. However, I'm checking through various emails and other information because I know I read not to use a download manager.
When I find it,,,,,,, I'll post the information.
However, it would seem contradictory having read the information in the link you provided Htchien so I just don't know.
I did not use any ftp except let mozilla ff do the download for me and all went very smoothly.

If by any chance I've been incorrect with the above information, I apologise.

heinz-oz · Post by **heinz-oz** » Mon Nov 13, 2006 10:21 pm

No need to apologize Maureen, it happens to all of us. You hear something somewhere and later you remember that but in a different context. Not a problem at all. That's why we come to boards like this with problems. There are so many people with different experiences but you cannot take every advice given as the one and only truth. I for one have always advised against download managers because the free ones come loaded with malware but, in this instance, it was the only way to get my downloads. I was downloading the ESD versions of MovieFactory 5 Plus, MediaStudioPro and PhotoImpact 12. I had raked up about 5 GB of downloads, most of them failed ones, where the download terminated after about 200 MB downloaded of 300+. Finally I gave up and downloaded a download manager program. It finished all my downloads in a very short period of time and all files are faultless.

BTW, you also mentioned FTP in your post, these are two different things. With a download manager you download from any download link, for FTP you need to be given FTP access to a server.

wazbud · Post by **wazbud** » Thu Nov 16, 2006 8:45 am

Well, thank you all, but I give up on PhotoImpact 12!

PI 12 now loads (with 4 'unable to open file" messages) then ExpressFix crashes on opening a simple jpg file.

After so many downloads (with & w/out download managers) even more installations requiring up to 3 system resets each (including a complete search for any remaining files) - then unistall each again - purchase & install a $150 video board - reinstall PI 12 - exactly the same result.

PI 12 may be a beaut program, but it sure don't like my computer.
I have screen shots of most of this.

I am going back to PhotoImpact 10 - and seeking a refund for this upgrade to PI 12 because it does not do what Ulead said it would do.

2log · Post by **2log** » Fri Nov 17, 2006 12:05 pm

Hi Wazbud,

Have you tried contacting Ulead Technical Support? You might want to bring up your problem to them. Make a detailed description or list of the troubleshooting steps you have tried so they won't give you any duplicate suggestions.

htchien · Post by **htchien** » Sat Nov 18, 2006 6:44 pm

To me it would looks like a corrupted install. It might be caused by:

1. Download corruption.
2. Install corruption.
3. Hardware issues.

For 1, it's possible your first download is corrupted. You need to clear up the Internet Cache in your browser before you re-download the ESD. If you did not clear up the cache, it will keep the corrupted download, even you think it's re-downloading.

For 2, is there any error message you see when install?

For 3, it's possible the memory module in your system has some trouble. Maybe you need to use some memory diagnose program to verify. And, if your hard disk has some issue it might also happen. But if you can use other programs without any problem then the 3 might not be a issue.

PhotoImpact 12 is optimized for Windows XP, that's for sure.

H.T.