VideoStudio 10 Plus keeps crashing

heathenesque · Post by **heathenesque** » Fri Nov 03, 2006 4:41 pm

I have VideoStudio 10 Plus, and so far I love it.

Except... When I try to trim clips from anything more than 30 minutes long, it locks up in the multi-trim window at 1 minute, then crashes.

Every. Single. Time.

I've tried rebooting. I've tried moving the jog-bar at a snail's pace. I've even downloaded and installed the SP for ver 10.

Nothing.

This doesn't do me a whole lot of good, when I need to grab a clip from somewhere in the middle.

Any ideas what could be causing this? I looked through the forum and saw nothing. I even checked the KB and nothing.

Post by **Ken Berry** » Fri Nov 03, 2006 10:07 pm

Before even hazarding a guess, we need to know what format your captured files are in and exactly how you captured them. We also need to know something about your computer set-up and what operating system you have on it.

Ken Veal · Post by **Ken Veal** » Sat Nov 04, 2006 12:35 am

Have a look at
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=15677
It may help

heathenesque · Post by **heathenesque** » Sat Nov 04, 2006 12:02 pm

Ken Berry wrote:Before even hazarding a guess, we need to know what format your captured files are in and exactly how you captured them. We also need to know something about your computer set-up and what operating system you have on it.

*facepalms* Oh! You mean like, the really -basic- stuff?

My apologies, I should have remembered to list that. I'd made the post at the end of a very long shift.

My OS is Windows XP with 3/4 G RAM and the processor is 1.3 Mhz.

All the files I'm using are .avi, and they were copied from a friend's collection. I've had these files for a very long time, and had no problem running the long one through the multi-trim before I upgraded (I was originally using v.

.

My hobby is making AMVs, if that makes any difference. Although it might. I tend to take full advantage of the overlay tracks and other SFX available to put together some fairly complex sequences.

I did come up with a work-around of sorts. I was able to split the large file up by scene, save the VSP to a separate file, and I can toggle between projects to copy-paste a clip I need. This does have one nifty advantage, in that I no longer need to manually scan through the entire file to find what usually ends up being no more than 2 seconds worth of footage. But I would still like to resolve whatever was making it crash in the first place.

Does that help?

GuyL · Post by **GuyL** » Sat Nov 04, 2006 3:03 pm

heathenesque wrote:All the files I'm using are .avi, and they were copied from a friend's collection.

What the properties of that AVI? AVI is simply a container and could be using several different codecs within.

robradcliffe · Post by **robradcliffe** » Sat Nov 04, 2006 3:51 pm

My new Ulead VS 10 Plus keeps crashing before I've had time to do anything. I seem to remember having exactly the same prob with VS9. I would load the software, work for about 3 minutes, then the hard drive would start chunnering the the "VS9 has caused a problem and will be closed" message came up. However after restarting it, I could work for hours. In fact, even when the error message came up, I could ignore it and still work, although couldn't get rid of the error box.

Now VS10 is doing exactly the same thing, have just installed it out of thebox. I haven't really had a chance to test if it will carry on working properly after restarting it, but every time I come to my system cold and run VS10 for the first time, it does this crash after a few minutes.

I am running AMD Athlon XP 2600, 2.13 GHZ with 512MB of Ram. Oh, and the video I am working with is raw DV avi, captured from Canon DV camcorder.

Thanks

robradcliffe · Post by **robradcliffe** » Wed Nov 08, 2006 7:36 pm

Well, I am managing to work on my project, but every ten minutes or so, when I am doing some editing on a clip, the hard drive chunners away and Videostudio 10 crashes - I can carry on working if I ignore the error message, but the error message is there - at least I can save then restart VS10

I can get by doing this, but with a deadline to meet for this project it is quite annoying and something is obviously wrong.

I wish you could copy the text out of the error reports as this might be useful!

Here is a screenshot of the beginning of it at least:

GuyL · Post by **GuyL** » Wed Nov 08, 2006 7:53 pm

Is your windows system fully patched up? I ask because your windows NT build is 5.1 2600 which is XP but it usually suffixed with SP2. It may be the error reporting is just not providing it.

Also, do you have SP1 of VS10 installed?

robradcliffe · Post by **robradcliffe** » Wed Nov 08, 2006 9:25 pm

GuyL wrote:Is your windows system fully patched up? I ask because your windows NT build is 5.1 2600 which is XP but it usually suffixed with SP2. It may be the error reporting is just not providing it.

Also, do you have SP1 of VS10 installed?

Thanks, yeah, got XP fully SP2'd! I'll give the VS10 SP1 a whirl, although I didn't seem to have a problem with any of the listed bugs it fixes.

Strangely, after my post I got a good few hours out of it without a crash. I'll try to notice if it's something particular I'm doing, but normally it's just working with a clip, changing the mark-in, or whatever.

I'll post up if the SP1 fixes it

gordonwd · Post by **gordonwd** » Wed Nov 08, 2006 9:25 pm

I was having this exact problem, and this article from Ulead's knowledge base now seems to have fixed it:
http://www.explorecommerce.com/members/ ... 1&ID=10015. In conjunction with this, make sure that you have enough space on the drive where the paging/swap file is located.

robradcliffe · Post by **robradcliffe** » Wed Nov 08, 2006 9:29 pm

gordonwd wrote:I was having this exact problem, and this article from Ulead's knowledge base now seems to have fixed it:
http://www.explorecommerce.com/members/ ... 1&ID=10015. In conjunction with this, make sure that you have enough space on the drive where the paging/swap file is located.

Thanks - I will give it a go with SP1 installed, if I still get the crash, I will try this, then we should know the answer

End of the day for me now though

Thanks for the help

Reinout · Post by **Reinout** » Thu Nov 09, 2006 11:04 am

I have the same problem as described in this topic.

Unfortunately does adjusting the pagefile not fix the crash. When I'm editing or trimming captured DV clips, UV10 suddenly stops working. It always fails on "vstudio.exe" and "ntdll.dll" I hope there will be soon a hotfix for it, because it gets frustrating. Are there any more solutions?

Note: In the past UVS 8 worked briljant to me.

My specs:

Pentium IV 2.53
Kingston 1024 mem/WD 160 gb ATA/ATI Radeon 9250/Windows XP SP 2
Latest DirectX 9.0c (release. oct/nov 2006)
Ulead VideoStudio 10+/all updates from ulead.com are installed

pradeep_tcs01 · Post by **pradeep_tcs01** » Fri Dec 29, 2006 8:35 pm

Hi,
I am also having the same issue with Ulead video studio 10 as many habe mentioned here. The allpication crashes and seems doe to an error with mpegin.dll.

OS is Windows XP with SP2.

If you found the cause for the error, please let me know.

Thanks,
Pradeep.

Post by **jparnold** » Sat Dec 30, 2006 2:22 am

There is a utility named ENDITALL which allows you to easliy and quickly shut down unnecessary applications running.
You can read about it an download this FREE utility at

http://www.docsdownloads.com/Tier1/enditall.htm

Otherwise, if you don't mind modifying the REGISTRY there is an article at

http://phpbb.ulead.com.tw/EN/viewtopic.php?t=13950

2Dogs · Post by **2Dogs** » Sun Dec 31, 2006 4:36 am

Also, before you decide that this is a Video studio problem, make sure that your hard drive/s is/are defragmented and run the XP Error Check tool on the drive/s. You need to be sure that the problem does not lie with your hardware.

Make sure that you have enough drive space, and that there is sufficient space in your working folders, accessed thru file>>preferences

Check the contents of the various Event Viewer logs. These can sometimes give you a clue as to what is going wrong.

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