no support for videostudio

[henricus61]

I have bought videostudio 10 for good money and used it for a while when i got some problems. I contacted ulead support but never had a replay. By reinstalling my system i resolved the problem. Now i installed windows vista on my computer and first videostudio was working but after reinstalling vista (deu to harware problem) i got the massage that the reinstall on different computers was exeeded (I have only one computer). I contacted support again but they only said that the program was not ready for vista yet. after a second attempt to explian the problem they even did not bothet to replay.
Last time I ever used ulead and recoment others to be carfull since the support is very bad.

[Ron P.]

Sorry to hear that Henricus61...

However have a look at the very top of this page: http://www.ulead.com/vs/sysreq.htm, under System Requirements. It does not even say Vista Ready, let alone that it supports Windows Vista.

You found out, I guess the hard way, that if you are going to play around with Beta versions, either keep your good stuff somewhere else, or be prepared t pay...

If you bought VS10, then I would just reformat my harddrive where you put that POS Vista, and then installed WinXP, Media Center or some other OS that VS10 supports. It's not Ulead's fault that you took that risk. As I see it you haven't lost a thing, unless you purchased the ESD (download), and did not burn your files to disk before installing Vista, AND you failed to register it after buying. Then you lost something.. But if you registered it with Ulead, you should be able to get your serial number, date purchased off their site, in a start to prove purchase. Once that's done, they will probably get you set up again..

[CycleWriter]

I have bought videostudio 10 for good money and used it for a while when i got some problems. I contacted ulead support but never had a replay. By reinstalling my system i resolved the problem. Now i installed windows vista on my computer and first videostudio was working but after reinstalling vista (deu to harware problem) i got the massage that the reinstall on different computers was exeeded (I have only one computer). I contacted support again but they only said that the program was not ready for vista yet. after a second attempt to explian the problem they even did not bothet to replay.
Last time I ever used ulead and recoment others to be carfull since the support is very bad.

You whining crybabies that don't bother to read things like system requirements or have the sense to use a separate partition when becoming a beta-tester for a new operating system who then come on the internet to moan and groan that the product you bought is a POS make me want to puke. VS may have some bugs, but your problem is all of your own doing. Support hasn't "replayed" to you probably because they have nothing to say. You chose to take chances with an OS they don't support and now you want them to fix it. Fat chance, buddy. That's like putting a Chevy engine into a Ford chassis and then expecting Ford to make it work. Ain't gonna happen. Next time you want to bash a product manufacturer online make sure you have legitimate grounds to do so first.

[roy wood]

Cyclewriter writes :- You whining crybabies that don't bother to read things like system requirements or have the sense to use a separate partition when becoming a beta-tester for a new operating system who then come on the internet to moan and groan that the product you bought is a POS make me want to puke.

Your main point may or may not have some merit but your abusive comments certainly don't. This forum is for those who seek help and those who are happy to share their knowledge. No one is forced to read or reply to any post they may find irksome. Goodbye.

[CycleWriter]

Your main point may or may not have some merit but your abusive comments certainly don't. This forum is for those who seek help and those who are happy to share their knowledge. No one is forced to read or reply to any post they may find irksome. Goodbye.

Go read the original post again, limey. He wasn't asking for help, he was trying to tell people that VS support sucks and not to buy their products. All because he was too ignorant to figure that trying to run a program under an operating system that isn't even available commercially yet might not be a good idea. I'm tired of seeing idiots spout off on the internet and demean products and companies because of the user's stupidity, and the damage those unsolicited, unqualified remarks can often have. If I was a moderator I would have quietly deleted the post, but I'm not so the only recourse is to show these morons for what they are. That's not being being "abusive," that's doing a public service. The guy just joined today for the sole reason of posting that drivel. For all we know he works for one of Ulead's competitors.

[TDK1044]

Attempting to run Video Studio 10 on an operating system it was probably never tested on seems a liitle foolish. However, I do think that Ulead tech support could have simply replied to the user stating that the operating systems that are compatible with the product are clearly marked on the box and are also clearly stated on the Ulead website.

[CycleWriter]

Attempting to run Video Studio 10 on an operating system it was probably never tested on seems a liitle foolish. However, I do think that Ulead tech support could have simply replied to the user stating that the operating systems that are compatible with the product are clearly marked on the box and are also clearly stated on the Ulead website.

Possibly, but the time it would take to do that is time they could have spent addressing a user not trying to do something that foolish and helped them with a real problem. Sometimes, it's best to ignore the clueless or they can often end up wasting inordinate amounts of your time. Someone dumb enough to try and use a program on an OS that isn't even out of Beta yet and then complains when it doesn't work will likely not listen to reason.

[TDK1044]

Technically, I agree with you, Cycle Writer, but anyone who has spent just under $100 for your product deserves some response. That's just good customer service.

[joosuna]

Henricus...not all of us will insult you. As you can see, most of us try to be helpful. You like me, like to try different things with our computers. I usually end up messing up my computer and re-installing the software. I expect that, but it is fun experimenting. Thanks for alerting us to the fact that Video Studio 10 plus is not ready for VISTA yet. Some of us, who do read the entire System Requirements carefully, would try it anyway..just to experiement. You have saved some of the VISTA users who have read your experiences on this forum the cost of buy the current Video Studio 10 plus.
Thanks for the message, I for one appreciate it.
regards
Joe

[CycleWriter]

Technically, I agree with you, Cycle Writer, but anyone who has spent just under $100 for your product deserves some response. That's just good customer service.

I'm sorry, maybe I'm just a bit too pragmatic for my own good. I would think that if I were foolish enough to try what this OP did that there would likely not be anyone in tech support with a whit of practical experience trying to do the same thing that would be able to help me. The tech support people aren't trained on the what ifs of using the product beyond how it was originally designed and the platform it was designed to run on. I would have zero expectation that anyone in tech support would have any expertise to help me with such a problem, so I wouldn't be looking to bash their nuts for not helping me. But that's just me. Maybe my superior intelligence keeps me from doing dumb stuff like that.

[CycleWriter]

Henricus...not all of us will insult you. As you can see, most of us try to be helpful. You like me, like to try different things with our computers. I usually end up messing up my computer and re-installing the software. I expect that, but it is fun experimenting. Thanks for alerting us to the fact that Video Studio 10 plus is not ready for VISTA yet. Some of us, who do read the entire System Requirements carefully, would try it anyway..just to experiement. You have saved some of the VISTA users who have read your experiences on this forum the cost of buy the current Video Studio 10 plus.
Thanks for the message, I for one appreciate it.

Joe, I think most people daring enough to try running their computer on a beta version of an OS would have the sense to either do a dual boot setup or to accept the consequences of such a risky move. Anyone "experimenting" on such a level deserves what they get and a company like Ulead does not deserve to have their product bashed because the outcome is not to the user's liking. Like I said, this person created an account here with the sole purpose of trying to lay the blame for his stupidity off on Video Studio. You can be tolerant and accepting all you want, but it is totally unwarranted in my opinion. Companies often live and die by what people say about their products (I see this alot in my industry) and to allow something like what this OP did to go unchallenged is unfair. It's unfair to Ulead, to its users and to those who take responsibility for their actions and accept the consequences of such risky actions. The OP didn't post so that others wouldn't make the same mistake as he, he posted solely to bash Ulead and VS. If you can find something noble in that, you're more twisted than I am.

[henricus61]

It seems that most people reading the forum have the same problem as support. I was not having problems with working with the program under vista but wit r e i n s t a l l i n g it (i did already installed it ones without any problem under vista).
After my massage here I got answer from support and now they are working on it. I am waiting for there answer.