ULead PhotoImpact Upgrade Policy?

vpnavy · Post by **vpnavy** » Sat Oct 28, 2006 1:14 pm

I have been using PhotoImpact for a long time. I recently upgraded to PhotoImpact 11. Unfortunately, within 30 days they released PhotoImpact 12. Now, I contacted Ulead and they agreed to send me a link to get a free upgrade to 12 (see message below). Unfortunately, after sending two messages and using ULead's Support selection - I get no reply! I would call ULead but can't find any phone numbers - just e-mail and form communications.

Does anyone have any suggestions?

Thanks!

10/08/06: Please send your Invoice/Order confirmation email to REMOVED E-MAIL ADDRESS so we can generate a free valid download link for PhotoImpact 12.

Post by **Ron P.** » Sat Oct 28, 2006 1:51 pm

There's a phone number listed on this page:

http://www.ulead.com/tech/techsupport.htm

You could also submit complaints, etc.. using an on-line form, found here:

http://www.ulead.com/tech/custservice_2.htm

vpnavy · Post by **vpnavy** » Sat Oct 28, 2006 5:08 pm

vidoman wrote:There's a phone number listed on this page:

http://www.ulead.com/tech/techsupport.htm

You could also submit complaints, etc.. using an on-line form, found here:

http://www.ulead.com/tech/custservice_2.htm

Thanks vidoman!

I've left messages via the Customer Service. I overlooked the phone number (senior moment). I will give them a call Monday.

Thanks again.