Service Pack 1 won't work on full TBYB version of VS10+

mcope1961 · Post by **mcope1961** » Fri Sep 29, 2006 7:13 pm

So what I'm learning is that I've licensed a download version, called TBYB, purchased at full price from "element 5" that is just a full trial version. If that is correct, I want to promptly call my credit card company, because that is NOT what I ordered.

Please correct me if I'm wrong about TBYB meaning it is only a trial version and not the advertised product which I thought I had purchased.

Post by **Ron P.** » Sat Sep 30, 2006 12:58 am

TBYB, is just a trial version, and not a full version. What I'm thinking is that you may have purchased a key to unlock the TBYB. Ulead allows purchasing 2 ways.

1. Purchase full or upgrade versions, in which the serial number is provided by email, or is embedded.
2. Purchase a license key, to unlock the TBYB version. You do not have to re-download any files, except maybe the content files.

I have suggested on numerous occasions not to use #2, as users have posted having problems with SPs. They tend to see the program as a TBYB and not install.

Hugh Jass · Post by **Hugh Jass** » Sat Sep 30, 2006 1:30 am

What garbage... This company is complete Joke!!! I emailed tech support with this issue and got a reply 4 days later asking me to email tech support. Uh.. Ok ????? Talk about issue avoidance! I am in the same boat with TBYB crap. Has anyone gotten the service pack to work on a “Full” version or is this only a TBYB version issue?

mcope1961 · Post by **mcope1961** » Sat Sep 30, 2006 4:40 am

I have suggested on numerous occasions not to use #2, as users have posted having problems with SPs. They tend to see the program as a TBYB and not install.

I've been using VS10+ for just over a month now. I did a lot of research on video editing tools before I selected VS10+. From that regard, I have not been disappointed with the product. I suggest, however, making a sticky topic posting warning others about the problem(s) with the TBYB version and advise them of the risks of doing the download purchase.

I wondered what TBYB stood for. It's "Try Before You Buy". The only problem is, a lot of us have now bought a less than fully supported version of VS10+.

Let some sticky topic post be the warning to others.

htchien · Post by **htchien** » Sat Sep 30, 2006 4:46 am

Dear all,

I just got a message from Ulead that someone who e-mailed Ulead Tech Support about not being able to install SP1 with VS 10+ is using a cracked version.

I would like to state that a cracked version is an illegal version and will not be able to apply the SP1. Also illegal users will not have tech support from Ulead.

For others who is using a legal version (no matter TBYB or full) but has the issue, please contact Ulead Tech Support with your purchase proof or the serial number of UVS to let Ulead know you are a legal user so they can help. And Ulead might ask you to provide some program file(s) to know if you are using a legal version.

Thanks and best regards,
H.T.

tiju · Post by **tiju** » Sat Sep 30, 2006 12:06 pm

A snippet from Ulead support pages:
-------
Update Packs

Check out the latest patch updates for program upgrades, fixes, enhancements, and more.
(NOTE: Update patches will NOT work with trial versions.)

Program Updates:

* VideoStudio 10
------

Ok. Is the the legally unlocked TBYB version still a trial version? If so, I feel that I got fooled in this deal! I understand the concern about piracy for which the tbyb version is a good candidate, but it is a real overkill to prevent upgrades from people who has downloaded the trial version from Ulead site, bought the unlock key for tbyb and registered the product properly. It is not a good feeling to be treated as a potential criminal by Ulead or any other company ...

I got the unlock key and three download links from "Element 5". The main program link is the tbyb, the others are the content package and a bonus package. I needed the key to unlock the product and was happy with the product until this discovery.

Well, unless I get a good solution from Ulead product support which is now handling also my problem, the next Video Edit solution is a boxed version from some other brand.

Regards, T.J.

htchien · Post by **htchien** » Sat Sep 30, 2006 12:22 pm

For TBYB version, once it's unlocked by the unlock key (NOT by cracking) it would be considered as full and not a trial version anymore.

If you have issues to apply the update pack with legal TBYB full version, contact Ulead Tech Support with the purchase proof and they will help you.

H.T.

Altone · Post by **Altone** » Sat Sep 30, 2006 1:14 pm

htchien wrote

If you have issues to apply the update pack with legal TBYB full version, contact Ulead Tech Support with the purchase proof and they will help you.

I do not know if htchien is anything to do with Ulead, from earlier posts it seems he may be. What planet is he from? Surely he must realise the problems users are having contacting Ulead.
I cannot recall anyone having a purposeful response from Ulead. Personally I have sent them e-mails on numerous occasions, and never, ever, had a hint of a reply.
What a let-down the Support Team are. I like Ulead products. They offer very good value for money, but never, ever bank on getting any assistance from them. Once you have bought the product you are on your own.
If anyone disagrees with my comments I suggest you peruse these Ulead forums.
I also think that htchien to continually suggest that people who are having problems, probably are using 'hacked' software, is a disgrace.

Tony Briscoe
The Black Country
UK

Post by **Ron P.** » Sat Sep 30, 2006 1:37 pm

No I think you are wrong, and your post really has nothing useful in it. It seems that you wish to entice anger, discontent and argument.

H.T. does have something to do with Ulead, and does fully know what he's talking about. People don't know the full extent of what goes on by just reading a few posts, then taking it that is the norm.

I have perused the forums, for awhile longer then you, I believe and I am aware of the posts you referance. However most of the issues or problems with getting responses from Ulead are do to email settings, either locally or by the ISP to block and filter.

I have contacted Ulead several times, and have always received a reply.

mcope1961 · Post by **mcope1961** » Sat Sep 30, 2006 2:03 pm

I just got a message from Ulead that someone who e-mailed Ulead Tech Support about not being able to install SP1 with VS 10+ is using a cracked version.

That's sort of ambiguous information as noted above in this thread.

For others who is using a legal version (no matter TBYB or full) but has the issue, please contact Ulead Tech Support with your purchase proof or the serial number of UVS to let Ulead know you are a legal user so they can help. And Ulead might ask you to provide some program file(s) to know if you are using a legal version.

I'm going to open up a new issue with Ulead to determine if I'm considered a legal user. I felt like one when I gave them my credit card number.

For TBYB version, once it's unlocked by the unlock key (NOT by cracking) it would be considered as full and not a trial version anymore.

You know, I can only remember VS10+ asking me for the key once. I did a trial, then bought the product and applied my name and key. I can't remember if that was on the initial trial version or on the full TBYB version I downloaded after the purchase. In all subsequent uninstall/install cycles on my machine, it has never asked me for that information again. OK, it could be in the registry. But wouldn't Ulead want to remove that information from the registry each time I did an uninstall?

My next point is, in most software there is a Help menu that has a selection to tell you if you are running a licensed version. My VS10+ just comes up with no problem, but I have no way to know, other than by contacting Ulead, if my VS10+ feels legal? I shouldn't be running cracked or hacked code because I paid for it from Ulead and the Element 5 team. Unless there has been a fraud done upon me, I feel that Ulead has not been looking for the real issue.

I will open another ticket and see where this goes.

heinz-oz · Post by **heinz-oz** » Sat Sep 30, 2006 2:54 pm

mcope1961 wrote: You know, I can only remember VS10+ asking me for the key once. I did a trial, then bought the product and applied my name and key. I can't remember if that was on the initial trial version or on the full TBYB version I downloaded after the purchase. In all subsequent uninstall/install cycles on my machine, it has never asked me for that information again. OK, it could be in the registry. But wouldn't Ulead want to remove that information from the registry each time I did an uninstall?

My next point is, in most software there is a Help menu that has a selection to tell you if you are running a licensed version. My VS10+ just comes up with no problem, but I have no way to know, other than by contacting Ulead, if my VS10+ feels legal? I shouldn't be running cracked or hacked code because I paid for it from Ulead and the Element 5 team. Unless there has been a fraud done upon me, I feel that Ulead has not been looking for the real issue.

I will open another ticket and see where this goes.

Nobody accused you of running a pirated version. You are not the only one with your described problem, it seems, or they would have accused you

Now, just to clarify a few things, there are TBYB (try before you buy) versions and full/upgrade versions. No initial and/or full TBYB versions exist. Your TBYB version is always going to be just that. There has been advice on a number of occasions, not to activate the trial version with the code you get from elements5 but rather remove the trial completely before you install your full version.

Whether or not that is pointed out with VS10, I can't say, don't use it.

The only thing that will happen when you activate your TBYB with the serial number/activation code supplied by element5 is this: The program will stop telling you that your trial is about to expire. The underlying code is not changed and, on many an occasion, people were having problems when trying to load update patches. The program, even though legally bought, is still recognised by some patch installers as a TBYB version.

When did you buy your version? I would contact elements 5 with proof of purchase and request a new download link if the original one has expired. These links are only active for a few days.

Once the new program has been downloaded, I would completely remove VS from my system and clean the registry of all traces of VS10. delete the temp files and the installation folder for VS10, for each of the user names of your system, inluding the default user, reboot the system and do a fresh install of VS10.

That should overcome the problems you are having.

BTW, your serial number shows in the "Help" >"About" menu and should look something like that

mcope1961 · Post by **mcope1961** » Sat Sep 30, 2006 3:57 pm

When did you buy your version? I would contact elements 5 with proof of purchase and request a new download link if the original one has expired. These links are only active for a few days.

I bought it August 13, but I also paid extra for the extended downloads until August 21, 2007.

No initial and/or full TBYB versions exist. Your TBYB version is always going to be just that. There has been advice on a number of occasions, not to activate the trial version with the code you get from elements5 but rather remove the trial completely before you install your full version.

Element 5 downloads are clearly marked full TBYB versions. Even my extended download is for the full TBYB version (see a quote I gave earlier in this thread). Though I will contact Element 5, I believe that they are just providing what Ulead gives them. But it is the full TBYB version that I received for my purchase.

The file menu I have for VS10+ is different from the one you show for VS7. There is no File->Help->About

tiju · Post by **tiju** » Sat Sep 30, 2006 5:07 pm

I found the original tbyb download file (Aug-19) and compared it with the "Element 5" download (Aug-21) with WinXP fc command and the files are identical in binary comparison.

How can it be that applying the key to the installed trial version is somehow different from applying it to an equal installed version that is downloaded with the magic force of a credit card?

I have done the re-install using "Element 5" downloads several times with different strategies - including an extreme way for Visual Studio 10 described in Ulead support site: "Installation: 2. Clean reinstallation" that is 15 steps including manual registry modifications using regedit. Guess what - no success after re-install.

What I have not yet seen is going back to the unlock key. Where is it stored as it is not removed in the above mentioned registry operations or full uninstall - or is there some rootkit program installed (a'la Sony) that keeps it hidden? Well, probably it is just a registry key that we don't know (I'm trying to cool down a bit as you can see ...

I'm getting to a conclusion that the version you can buy from net (seems to be tbyb) is not patchable as a trial or unlocked version. And this is a bug in the product or patcher. The unlock key is stored somewhere and the patcher should notice that the product is unlocked and act accordingly. Maybe the boxed version is not using the unlock key (or has it built in to the code) and thus accepts the patch.

Regards, T.J.

htchien · Post by **htchien** » Sat Sep 30, 2006 6:57 pm

Hi,

I'm sorry that my previous posts make some people here confused (or maybe feel been offended) and I would like to apologize for that.

aomx wrote:If your UVS10 is TBYB version then upgrade to "PLUS" retail version, ULEAD will release a SP1 for TBYB(upgrade to "PLUS").
And it'll work normally.

I think Ulead is awared of the issue and will provide some fix like aomx said. Please be patient.

H.T.

mcope1961 · Post by **mcope1961** » Tue Oct 03, 2006 1:50 am

I opened another case with the Ulead technical team with the details that I had ended up purchasing the full TBYB version as supplied from Element 5. They sent me a very temporary (and slow) download link to download a file to replace my TBYB version. Of course, this is the base file, requiring me to uninstall and reinstall the whole package.

I'm happy to report it worked! I now have SP1 for my Dual Core. Thanks Ulead for resolving this issue.