Trial to Full problem

[joe47]

I tried the trial version of VS 10+, I liked it so I bought the boxed version, I uninstalled the trial as instructed on this forum , when I installed the full version I can't access all of the content ie sample pics, video and objects/frames, they are in the VS folder in my programs folder but not in the drop down menus in VS, also there is no sample music in the smartsound feature.

I did notice that when I installed the full version and opened it there was a thumbnail of the video I was testing in the trial version still there in the library.

So perhaps the uninstall procedure isn't quit fully removing the trial version, I did follow the procedure given on this forum exactly.

Any idea how to correct this?

Thanks
Joe.

[Trevor Andrew]

Hi Joe

You need to do a ‘Clean Install’

This should remove all old folders.
The files that remained showing the old library are hidden on your pc, some where in here:- C:\Documents and Settings

You must do this:-

1. Launch Windows Explorer and go to
"Tools > Folder Options > View" to check "show hidden files and folders".

Follow this link to VS 10--Clean Installation 1/2

http://www.explorecommerce.com/members/ ... iteid=1231

Hope this Helps

Trevor

[joe47]

Hi Joe

You need to do a ‘Clean Install’

This should remove all old folders.
The files that remained showing the old library are hidden on your pc, some where in here:- C:\Documents and Settings

You must do this:-

1. Launch Windows Explorer and go to
"Tools > Folder Options > View" to check "show hidden files and folders".

Follow this link to VS 10--Clean Installation 1/2

http://www.explorecommerce.com/members/ ... iteid=1231

Hope this Helps

Trevor

Hi Trever,

I tried your link, but it isn't available right now, I uninstalled VS using the instructions by sjj1805 here - http://phpbb.ulead.com.tw/EN/viewtopic.php?t=11923

I might have to reformat my pc to get rid of all traces of the trial version..

[Trevor Andrew]

Hi Joe

Can you confirm that you have done this:-

Launch Windows Explorer and go to
"Tools > Folder Options > View" to check "show hidden files and folders".

and can you find these folders

C:\Documents and Settings\All Users\Application Data\Ulead Systems

C:\Documents and Settings\Your Name\Application Data\Ulead Systems

Trevor

[joe47]

Hi Trevor,

Yes I did find those folders and deleted them, I also found other registry entries not mentioned in the uninstall instructions and deleted them, but I still think VS still leaves a lot of stuff even after a so called full uninstall.


Joe.

[Trevor Andrew]

Ok

Once you have completed a full un-install, and deleted all the recommended files.

Search for:-

vstudio
videostudio
video studio
ulead
smartsound
quicktracks

To see what you can find.

I am assuming that Video Studio is the only ulead product you have installed.

Trevor

[joe47]

Trevor, I did a search and found a prefetch, a hand full of entries in the registry and some encoder profiles, I have deleted them all.

I will install VS tomorrow and see what happens.



Thanks
joe.

[joe47]

I have finally got around to reinstalling VS after a full format of my HD, and I am glad to say everything is fine, no missing transitions ie the "album" and no missing sound files in smartsound.

I notic that some others have had the problem of missing album transitions, the cause could be the same as I had "immovable files left over from VS trial" you could try a reformat and reinstall, it worked for me

Joe.

[Ken Berry]

Nope. That's not it. I never loaded the trial version. And as it happens, I had to to a complete reformat 3 months ago. The reinstalled VS10+ still had no album transitions, just as it didn't before I reformatted the computer...

[joe47]

Nope. That's not it. I never loaded the trial version. And as it happens, I had to to a complete reformat 3 months ago. The reinstalled VS10+ still had no album transitions, just as it didn't before I reformatted the computer...

Hi Ken,

Have you tried running the content setup from the VS CD1 - located in

\Utilities\UVS10_Content , on the disc.


Joe.

[Ken Berry]

Joe -- thanks for the suggestion. But believe me, I know this program, and I have tried everything -- even down to doing a line-by-line comparison of the relevant files' on my computer with the same files on the computer of a friend who has the full set of transitions. (They are identical!)

And the fact is that I have all the transitions *except* the complete Album category and an incomplete set of Flashback and Mask transitions. Everything else is there...

The problem is that I am not alone in this: there are a significant number of others in the same boat. I no longer worry (well not too much) about it as I have a similar effect to Album in the CanopusFX set which I can use very successfully with VS. But other users are not so lucky...