Request for help with PS4

[GPTT]

Hello,

I have purchased and installed the latest PS4 version. I used to own PS2 some time ago, but TBH haven't used much. PS4's new features were attractive though, so I tool the plunge.

I have just created one slideshow which when I try to review (not even reached the burning stage), in all but one occasions resulted in either freezing the program or showing the following error message "AppName: dvdps.exe AppVer: 4.0.0.0 ModName: uvmp3.vio
ModVer: 4.0.0.0 Offset: 000063be", which results in the program crashing and closing.

I looked up some messages and also downloaded and installed the patch suggested, but to no effect.

I also deinstalled and reinstalled the program, although I'm not sure what "cleanreinstall" means. I went into Control Panel deinstalled the programs and then used the link that I was given from Ulead when I first purchased the program to reinstalled them again.

Can please someone help me?

PS I'm not sure whether this issue is linked, but whenever I tried to deinstall Photo explorer 8.0 (the previous version) a message comes up that another version is there and I cannot deinstall it. I can deinstall v8.5 though, which I did and installed it again when I installed PS4 for the second time.