ulead menu applet 1.0

[TomUSA]

Yes, I think I must complain.
If I wanted to donate money to Ulead to survive in the software market, I would have take a different approach. My primary reason for buying that product was that I wanted to achieve something on my homepage. That did not work because the program as it is is useless to about 80% of the visitors - the remaining 20% will follow very soon.

I agree to most of your points, and having managed a software development team and even a (smaller) development company, I understand the problems and constraints there very well. Meeting deadlines with a not 100% working product is one thing - "every" company does this, the market is forcing them to do that. No biggy as long as fixes are being provided later on or the development / sale of that product is being stopped.

The fraudulent act in my opinion is that they sell a product which they know is not working because it does not support industry standards - and they continue selling it without notifying their customers. A piece of software is still a product which comes with product attributes. If these attributes are misrepresented or - in case of issues - knowingly not communicated at all, that sounds like a very, very improper business model to me. If they had listed that issue under the "known problems" section, I probably would not even have a problem at all because I could have gotten the information that it only works with MS Java VM earlier. That is not the case despite the fact that they know of that incompatibility and despite the fact that they mention another, minor problem in that specific section.....

I do not even question the quality of the rest of their products that I use. They are great, work perfectly fine and I am happy with the value that I got for my money - even though there are some, in my opinion minor, bugs that I can work around. I simply do not understand why and how a company ruins their reputation by selling such a product. I doubt that the trouble they get by doing this is worth the additional dollars (or yen...).

Even though there are many points where we have the same understanding, being laid back is simply something I do not want to be looking at the responses and the way Ulead is acting (or better not acting) in regards to this product.

Tom