Within the past week I’ve bought, paid for and downloaded the ULead Cool 360 software. But there is no serial number anywhere at all. If it was there I would have found it. I’ve checked About and Help plus all the online stuff. All to no avail. Three polite emails have been ignored. I’ve just emailed the website administrator.
Without the serial number I can’t register and gain access to tech support. Do they do this on purpose ? I have no previous experience of them.
The software works and creates a .MOV file but my latest Quicktime will not run it. Quicktime will run other .mov files I have. To get tech support I need to register. I can’t register without the serial number. Therefore I feel I have been ripped off.
Anyone know who I should contact before asking my credit card company to refund on the grounds that the product is not of merchantable quality ?
Serial Number ULead Cool
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sjj1805
- Posts: 14383
- Joined: Wed Jan 26, 2005 7:20 am
- System_Drive: C
- 32bit or 64bit: 32 Bit
- motherboard: Equium P200-178
- processor: Intel Pentium Dual-Core Processor T2080
- ram: 2 GB
- Video Card: Intel 945 Express
- sound_card: Intel GMA 950
- Hard_Drive_Capacity: 1160 GB
- Location: Birmingham UK
You need to install the updates:
http://www.ulead.com/tech/c360/c360_ftp.htm
My copy doesn't have a serial number within the program - I think mine was shipped with something else, probably PhotoImpact 11.
However - the serial number (for mine) is in the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Ulead Systems\Ulead COOL 360\1.0\Installer
http://www.ulead.com/tech/c360/c360_ftp.htm
My copy doesn't have a serial number within the program - I think mine was shipped with something else, probably PhotoImpact 11.
However - the serial number (for mine) is in the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Ulead Systems\Ulead COOL 360\1.0\Installer
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LesGradwell
Many thanks for your advice, which is appreciated.
ULead I now note seem to have a substantial portfolio but from my perspective their commercial probity is questionable. If you follow their online advice it leads to a dead-end on the subject of ULead COOL 360, which I gather has been renamed, although I only bought it last week; All my software is licensed.
They obviously expect serial number problems given the web space devoted to the subject. The list of suggestions [lack of consistency] is absurd. The list they present does not even load fully into an 800 x 600 screen.
I have little experience of video work, relative to my other experience. My first attempt with the software, taking stills off a tripod with a Manfrotto head, produced spectacular results. That speaks for the software, not me. I produced an amazing [and useful] little .MOV, which works fine in the viewer. But I don’t want it in the viewer, hence the reason I bought it.
It loads into Quicktime but does not run like a movie as I expected it to. Maybe I’ve got that bit wrong. Although a greybeard myself, I completed a Masters last year, IT related.
MOV files from that degree course import smoothly and run nicely in Macromedia Flash. My ULead .MOV is not recognised. So there must be .mov and another .mov ?
My ULead .MOV will load into Quicktime and it can be scrolled manually using on-screen navigation. Maybe that is all it is supposed to do and if I had known I would not have bought it.
I’ve installed the patches [thanks] but nothing has changed. Can you suggest software that will do the whole job properly.
ULead I now note seem to have a substantial portfolio but from my perspective their commercial probity is questionable. If you follow their online advice it leads to a dead-end on the subject of ULead COOL 360, which I gather has been renamed, although I only bought it last week; All my software is licensed.
They obviously expect serial number problems given the web space devoted to the subject. The list of suggestions [lack of consistency] is absurd. The list they present does not even load fully into an 800 x 600 screen.
I have little experience of video work, relative to my other experience. My first attempt with the software, taking stills off a tripod with a Manfrotto head, produced spectacular results. That speaks for the software, not me. I produced an amazing [and useful] little .MOV, which works fine in the viewer. But I don’t want it in the viewer, hence the reason I bought it.
It loads into Quicktime but does not run like a movie as I expected it to. Maybe I’ve got that bit wrong. Although a greybeard myself, I completed a Masters last year, IT related.
MOV files from that degree course import smoothly and run nicely in Macromedia Flash. My ULead .MOV is not recognised. So there must be .mov and another .mov ?
My ULead .MOV will load into Quicktime and it can be scrolled manually using on-screen navigation. Maybe that is all it is supposed to do and if I had known I would not have bought it.
I’ve installed the patches [thanks] but nothing has changed. Can you suggest software that will do the whole job properly.
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sjj1805
- Posts: 14383
- Joined: Wed Jan 26, 2005 7:20 am
- System_Drive: C
- 32bit or 64bit: 32 Bit
- motherboard: Equium P200-178
- processor: Intel Pentium Dual-Core Processor T2080
- ram: 2 GB
- Video Card: Intel 945 Express
- sound_card: Intel GMA 950
- Hard_Drive_Capacity: 1160 GB
- Location: Birmingham UK
Have you tried viewing it with the Cool360 viewer program that was installed at the same time as the main program.
Cool360 will take several pictures and join them together into one big wide one. Using your viewing software you then move across the picture with your mouse and upon reaching the right hand edge you start back with the left.
This gives the impression of turning round in a circle.
Cool360 will take several pictures and join them together into one big wide one. Using your viewing software you then move across the picture with your mouse and upon reaching the right hand edge you start back with the left.
This gives the impression of turning round in a circle.
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LesGradwell
Thanks again.
Yes, as I’ve said above, I’ve already tried it in the viewer.
Having emailed the processed image to myself as a viewer, it scared the hell out of my firewall etc given the .exe status. But when it is run it scrolls automatically until it is stopped, then it has to be scrolled manually thereafter.
It also dumps a folder with files on the email recipient’s desktop. All a bit too messy for my taste and you pass on information you may not wish to pass on.
As I’ve also said it scrolls manually [with mouse] in Quicktime. Indeed it scrolls better in Quicktime but it will not run as a .mov [i.e. automatically] using the radio buttons as I’d expected.
And had it loaded into flash etc we could have had some fun similar to that produced by a 360 lens:
http://www.wingsrestaurant.co.uk/wings-site/index.htm
Never mind I’ll keep working on it and look elsewhere.
.
Yes, as I’ve said above, I’ve already tried it in the viewer.
Having emailed the processed image to myself as a viewer, it scared the hell out of my firewall etc given the .exe status. But when it is run it scrolls automatically until it is stopped, then it has to be scrolled manually thereafter.
It also dumps a folder with files on the email recipient’s desktop. All a bit too messy for my taste and you pass on information you may not wish to pass on.
As I’ve also said it scrolls manually [with mouse] in Quicktime. Indeed it scrolls better in Quicktime but it will not run as a .mov [i.e. automatically] using the radio buttons as I’d expected.
And had it loaded into flash etc we could have had some fun similar to that produced by a 360 lens:
http://www.wingsrestaurant.co.uk/wings-site/index.htm
Never mind I’ll keep working on it and look elsewhere.
.
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sjj1805
- Posts: 14383
- Joined: Wed Jan 26, 2005 7:20 am
- System_Drive: C
- 32bit or 64bit: 32 Bit
- motherboard: Equium P200-178
- processor: Intel Pentium Dual-Core Processor T2080
- ram: 2 GB
- Video Card: Intel 945 Express
- sound_card: Intel GMA 950
- Hard_Drive_Capacity: 1160 GB
- Location: Birmingham UK
That site was created by professionals:
http://www.focalpoint2000.co.uk/virtual ... ndex.shtml
http://www.focalpoint2000.co.uk/virtual ... ndex.shtml
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LesGradwell
I happen to know Wing Shing hence I’m aware of the website. I much prefer the flatter and more informative image delivered by the ULead Cool 360. That said I’m imaging landscape rather than the inside of buildings.
I’ve actually found a converter that seems light years ahead of anything I’ve seen so far. First time, every time and no tantrums whatsoever. The ULead quicktime files are easily converted and run properly but at 90 degrees in all formats.
Yet to evaluate but it seems also it will do what ULead Cool 360 does. If it does that is problem solved and more to boot.
However the riddle of the missing serial number remains. Not an acceptable way to behave in business. We’ll see what my credit card company says when I ask them to refund my cash as they are required to do.
.
I’ve actually found a converter that seems light years ahead of anything I’ve seen so far. First time, every time and no tantrums whatsoever. The ULead quicktime files are easily converted and run properly but at 90 degrees in all formats.
Yet to evaluate but it seems also it will do what ULead Cool 360 does. If it does that is problem solved and more to boot.
However the riddle of the missing serial number remains. Not an acceptable way to behave in business. We’ll see what my credit card company says when I ask them to refund my cash as they are required to do.
.