Is there Intelligent Life at Customer Services.

roy wood · Post by **roy wood** » Sun Aug 20, 2006 1:34 am

Hi all How's this for joined up thinking.
Ulead changed my Member Support password and EMAILED me a new one (fine so far)
New password didn't work. I EMAILLED customer services to ask why.
They replied By EMAIL that they were having trouble with Aol accepting their EMAILS.
I EMAILED back that I had received their EMAIL thanks Aol was working well and it was their password or system that wasn't and would they kindly interrogate THEIR system for my Password Verify that it Worked and then EMAIL it to me.
They EMAILED back to say that they were sorry I was having problems which was caused by Aol etc etc and they hoped I was having a nice day and to contact them again if I needed further help.
If anyone has their postal address I should like to send a Banana to the Chimp who's running the place

Joe Louvar · Post by **Joe Louvar** » Sun Aug 20, 2006 2:30 am

I'm not sure which address is correct so try both -

InterVideo Inc.
46430 Fremont Boulevard
Fremont, CA 94538
Phone: 510-651-0888
Fax: 714-851-0563
Web Site: http://www.intervideo.com
---------------------------------------------

Ulead Worldwide North & South America Office
Ulead Systems
970 W. 190th Street, Suite #480
Torrance, CA 90502
Fax: +1 310-512-6408
Tech Support: +1 510-979-7118
http://www.ulead.com/aboutulead/contact_worldwide.htm
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Good Luck.

Sparky102 · Post by **Sparky102** » Sun Aug 20, 2006 2:31 am

Bravo, Roy..
Know exactly what you are talking about. !!

sjj1805 · Post by **sjj1805** » Sun Aug 20, 2006 2:39 am

A lot of passwords are cAsE SeNSitiVe.

roy wood · Post by **roy wood** » Sun Aug 20, 2006 7:47 am

Thanks Joe but I'm in the UK so it's the European office in Germany I shall need to contact. Do any of our German posters now the names of any of Ulead Europes executives. I usually find dropping the 'Big Chiefs' name into the communication soon has the 'Minions' jumping.