I am trying to install PI XL onto my Emachines 6807 laptop and each time, the InstallShield crashes. The PI splash menu displays fine and I can use file explorer to view the individual files on the disk. Yet, when I click on "Install," the process only gets as far as the small DemoShield 5.75 splash screen before the process crashes. There are no error numbers for me to follow up. Just the reporting screen for Microsoft.
I have tried the process repeatedly through different paths, such as clicking on the setup.exe file in file explorer and using add/remove in the Control Panel - all to no avail.
The CD/DVD drive will install other programs and play other media fine so it apparently isn't a hardware issue.
PI will install fine on another (older) laptop I have, but that is not the one I want it on. I have shut down programs I thought might be causing a conflict, such as Zone Alarm and Spy Sweeper. There is no easy way to shut down NAV and I have not gone through and deactivated all the associated processes.
Is there a known fix for this kind of problem? If not, what else can I check?
Thanks, in advance, for any help.
PhotoImpact XL installation crashes
-
heinz-oz
I don't want to sound rude and I don't really have any proof to support my claim. All I know is, ever since I followed someone elses recommendation, backed up by a number of fellow users, and got rid of NAV (too invasive in what it will and will not let you do) I usually advise the same, get rid of NAV, at least for the duration of your install of PI.
-
keenart
Turning off and turning on Norton AntiVirus Auto-Protect
Situation:
This document describes how to turn on and off Norton AntiVirus Auto-Protect.
Solution:
--------------------------------------------------------------------------------
WARNING: Your computer is not protected from viruses when Auto-Protect is disabled.
--------------------------------------------------------------------------------
Turning Auto-Protect off
You can disable Norton AntiVirus Auto-Protect either temporarily or permanently.
Temporarily turning off Auto-Protect
There are two ways to temporarily disable Auto-Protect. The following method is recommended when installing new software as Auto-Protect will start again when you restart the computer. The second method is given in the Technical Information section at the end of this page.
To temporarily turn off Auto-Protect, using the icon
Right-click the Auto-Protect icon, which is located by the clock in the Windows system tray.
Click Disable.
For Norton AntiVirus 2005, in the Options popup window that appears, select the period for which you want Auto-Protect turned off, and then click OK.
A red circle with a slash through its center appears, which indicates that Auto-Protect is disabled.
Permanently turn off Auto-Protect
Follow the steps in the section that applies to your version of Norton AntiVirus.
--------------------------------------------------------------------------------
Note: This is not recommended. Your computer is not protected from viruses when Auto-Protect is disabled.
--------------------------------------------------------------------------------
Norton AntiVirus 2005
To permanently turn off Auto-Protect
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton SystemWorks or Norton Internet Security, then start that program.
Click Options.
In the left pane, click Auto-Protect.
In the right pane, uncheck Enable Auto-Protect and Start Auto-Protect when Windows starts up (recommended).
Under "Select the duration," select Permanently from the dropdown menu.
Click OK.
Exit Norton AntiVirus.
Restart the computer.
Norton AntiVirus 2003/2004
To permanently turn off Auto-Protect
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton SystemWorks or Norton Internet Security, then start that program.
Click Options.
In the left pane, click Auto-Protect.
In the right pane, uncheck Enable Auto-Protect and Start Auto-Protect when Windows starts up (recommended).
Click OK > OK.
Exit Norton AntiVirus.
Restart the computer.
Turning Auto-Protect on
Turning Auto-Protect on
Follow the instructions in the section that applies to your situation.
To turn Auto-Protect on if it has been temporarily turned off
Right-click the Auto-Protect icon, which is located by the clock in the Windows system tray.
Click Enable.
To turn Auto-Protect on if it has been permanently turned off
Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
Click Options.
If you see a menu, click Norton AntiVirus.
In the right pane, click Auto-Protect.
In the left pane, check Enable Auto-Protect and Start Auto-Protect when Windows starts up (recommended).
Click OK.
Click OK at the next prompt.
Exit Norton AntiVirus.
If you cannot re-enable Auto-Protect
If you cannot turn on Auto-protect after following the previous instructions, follow the steps in the document Auto-Protect displays "Off" and Email Scanning displays "Error."
Technical Information:
You can also follow these steps to temporarily disable Auto-Protect:
To turn Auto-Protect off temporarily
Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
Click Options.
If you see a menu, click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
In the left pane, click Auto-Protect.
In the right pane, uncheck Enable Auto-Protect (recommended).
For Norton AntiVirus 2005, in the Options popup window that appears, select the period for which you want Auto-Protect turned off, and then click OK.
Click OK.
From Macorovision:
In earlier versions of DemoShield such as 5.2 there was a problem when
launching applications due to the fact that DemoShield and the application
being launched would fight for CPU time which caused the installation to
hang. This can be fixed by placing a Pause Demo Action before the Launch
Application Action or by unchecking Maximize Time Event Generation, which is only available in versions 5.4 and 6.0. Also, make sure that Wait for Application Termination is NOT checked in versions 5.3 and earlier. Having this option checked, which is located in the Launch Application Action in the last wizard, also tended to cause the applications to hang. However, this issue has also been fixed in 5.44 and later.You may want to try downloading the evaluation copy of 6.0 and see if the problem still ocurrs.
Situation:
This document describes how to turn on and off Norton AntiVirus Auto-Protect.
Solution:
--------------------------------------------------------------------------------
WARNING: Your computer is not protected from viruses when Auto-Protect is disabled.
--------------------------------------------------------------------------------
Turning Auto-Protect off
You can disable Norton AntiVirus Auto-Protect either temporarily or permanently.
Temporarily turning off Auto-Protect
There are two ways to temporarily disable Auto-Protect. The following method is recommended when installing new software as Auto-Protect will start again when you restart the computer. The second method is given in the Technical Information section at the end of this page.
To temporarily turn off Auto-Protect, using the icon
Right-click the Auto-Protect icon, which is located by the clock in the Windows system tray.
Click Disable.
For Norton AntiVirus 2005, in the Options popup window that appears, select the period for which you want Auto-Protect turned off, and then click OK.
A red circle with a slash through its center appears, which indicates that Auto-Protect is disabled.
Permanently turn off Auto-Protect
Follow the steps in the section that applies to your version of Norton AntiVirus.
--------------------------------------------------------------------------------
Note: This is not recommended. Your computer is not protected from viruses when Auto-Protect is disabled.
--------------------------------------------------------------------------------
Norton AntiVirus 2005
To permanently turn off Auto-Protect
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton SystemWorks or Norton Internet Security, then start that program.
Click Options.
In the left pane, click Auto-Protect.
In the right pane, uncheck Enable Auto-Protect and Start Auto-Protect when Windows starts up (recommended).
Under "Select the duration," select Permanently from the dropdown menu.
Click OK.
Exit Norton AntiVirus.
Restart the computer.
Norton AntiVirus 2003/2004
To permanently turn off Auto-Protect
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton SystemWorks or Norton Internet Security, then start that program.
Click Options.
In the left pane, click Auto-Protect.
In the right pane, uncheck Enable Auto-Protect and Start Auto-Protect when Windows starts up (recommended).
Click OK > OK.
Exit Norton AntiVirus.
Restart the computer.
Turning Auto-Protect on
Turning Auto-Protect on
Follow the instructions in the section that applies to your situation.
To turn Auto-Protect on if it has been temporarily turned off
Right-click the Auto-Protect icon, which is located by the clock in the Windows system tray.
Click Enable.
To turn Auto-Protect on if it has been permanently turned off
Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
Click Options.
If you see a menu, click Norton AntiVirus.
In the right pane, click Auto-Protect.
In the left pane, check Enable Auto-Protect and Start Auto-Protect when Windows starts up (recommended).
Click OK.
Click OK at the next prompt.
Exit Norton AntiVirus.
If you cannot re-enable Auto-Protect
If you cannot turn on Auto-protect after following the previous instructions, follow the steps in the document Auto-Protect displays "Off" and Email Scanning displays "Error."
Technical Information:
You can also follow these steps to temporarily disable Auto-Protect:
To turn Auto-Protect off temporarily
Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
Click Options.
If you see a menu, click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
In the left pane, click Auto-Protect.
In the right pane, uncheck Enable Auto-Protect (recommended).
For Norton AntiVirus 2005, in the Options popup window that appears, select the period for which you want Auto-Protect turned off, and then click OK.
Click OK.
From Macorovision:
In earlier versions of DemoShield such as 5.2 there was a problem when
launching applications due to the fact that DemoShield and the application
being launched would fight for CPU time which caused the installation to
hang. This can be fixed by placing a Pause Demo Action before the Launch
Application Action or by unchecking Maximize Time Event Generation, which is only available in versions 5.4 and 6.0. Also, make sure that Wait for Application Termination is NOT checked in versions 5.3 and earlier. Having this option checked, which is located in the Launch Application Action in the last wizard, also tended to cause the applications to hang. However, this issue has also been fixed in 5.44 and later.You may want to try downloading the evaluation copy of 6.0 and see if the problem still ocurrs.
-
rmg
NAV and DemoShield
Thanks to both heinz-oz and keenart for your suggestions. I started with the quickest of them, turning off Auto Protect. It didn't work. DemoShield still crashes.
Next, I went to Macrovision to see if I could update DemoShield. I incorrectly wrote that it was version 5.75, but in fact, it is v. 7.5. Still, there are updates. Unfortunately, I have to provide the serial number in order to update.
The last option is to disable NAV completely, but for that, I have to figure out what processes to disable in msconfig. There are several, I believe.
Do either of you have any additional suggestions?
Thanks again for your input!
Next, I went to Macrovision to see if I could update DemoShield. I incorrectly wrote that it was version 5.75, but in fact, it is v. 7.5. Still, there are updates. Unfortunately, I have to provide the serial number in order to update.
The last option is to disable NAV completely, but for that, I have to figure out what processes to disable in msconfig. There are several, I believe.
Do either of you have any additional suggestions?
Thanks again for your input!
-
keenart
Because you are only having trouble with your Laptop, and the CD and program installs otherwise, it is difficult to know what is stopping the install process.
You have not listed your configuration, but there is no doubt the Laptop is the culprit. Most likely, there is an out of date driver, not enough memory, video card, or other app that is stopping the install.
I have long since forgotten the minimum system requirements for PIXL, but does the Laptop meet the minimum CPU, memory, and Video Card requirements?
Have you installed a Printer or at least a generic printer driver on the Laptop?
If the Video Card or drivers, you could try dropping into Safe Mode and installing PI.
To start the computer in safe mode
1. You should print these instructions before continuing. They will not be available after you shut your computer down in step 2.
2. Click Start, click Shut Down, and then, in the drop-down list, click Shut down.
3. In the Shut Down Windows dialog box, click Restart, and then click OK.
4. When you see the message Please select the operating system to start, press F8.
5. Use the arrow keys to highlight the appropriate safe mode option, and then press ENTER.
6. If you have a dual-boot or multiple-boot system, choose the installation that you need to access using the arrow keys, and then press ENTER.
You could check to see exactly what may be stopping the install beyond DemoShield, by opening the Computer Management Console and expanding the Events Viewer Tree, searching through Application, Security, , and System to see it there is more info on the crash. Double click on a Warning or Error.
I would not permenently disable NAV, you will then have no virus protection. A virus could result in permanent lose of information or damage to equipment.
You have not listed your configuration, but there is no doubt the Laptop is the culprit. Most likely, there is an out of date driver, not enough memory, video card, or other app that is stopping the install.
I have long since forgotten the minimum system requirements for PIXL, but does the Laptop meet the minimum CPU, memory, and Video Card requirements?
Have you installed a Printer or at least a generic printer driver on the Laptop?
If the Video Card or drivers, you could try dropping into Safe Mode and installing PI.
To start the computer in safe mode
1. You should print these instructions before continuing. They will not be available after you shut your computer down in step 2.
2. Click Start, click Shut Down, and then, in the drop-down list, click Shut down.
3. In the Shut Down Windows dialog box, click Restart, and then click OK.
4. When you see the message Please select the operating system to start, press F8.
5. Use the arrow keys to highlight the appropriate safe mode option, and then press ENTER.
6. If you have a dual-boot or multiple-boot system, choose the installation that you need to access using the arrow keys, and then press ENTER.
You could check to see exactly what may be stopping the install beyond DemoShield, by opening the Computer Management Console and expanding the Events Viewer Tree, searching through Application, Security, , and System to see it there is more info on the crash. Double click on a Warning or Error.
I would not permenently disable NAV, you will then have no virus protection. A virus could result in permanent lose of information or damage to equipment.
-
rmg
Keenart, thank you for your continued efforts to help.
I have my system info in my system profile info, but if you would like other info, let me know. This system is more than capable, since PI installs on the older laptop, I agree that it must be something with this one.
I appreciate the reminder of where to view the error logs. After work tonight, I'll check that out. Then, I will try installing in Safe Mode, as you suggested. It seems strange to me that this is the only software with which DemoShield is an issue. I've never had this issue on any computer.
Given the problems many people have with NAV conflicts (and no, I wouldn't permanently disable it), maybe I'll check out ratings of other virus protection software when this contract period is up. Suggestions?
Thanks again.
I have my system info in my system profile info, but if you would like other info, let me know. This system is more than capable, since PI installs on the older laptop, I agree that it must be something with this one.
I appreciate the reminder of where to view the error logs. After work tonight, I'll check that out. Then, I will try installing in Safe Mode, as you suggested. It seems strange to me that this is the only software with which DemoShield is an issue. I've never had this issue on any computer.
Given the problems many people have with NAV conflicts (and no, I wouldn't permanently disable it), maybe I'll check out ratings of other virus protection software when this contract period is up. Suggestions?
Thanks again.
-
keenart
Good about the Laptop, it is more than adequate, one more thing to rule out.
NAV can be a pain, I agree, however, for the most part it will not stop DemoShield. It could alter Registry settings during the setup process. Therefore, I do not believe NAV is the culprit.
I would not recommend another AV since NAV is adequate for your purposes. However, there are many other programs out there, Panda, CA, and others. On the other hand, NAV, as problematic as it is, is still the most effect at catching and destroying AV. At present, it would be a needless and additional expense in your case.
As standard, clean out the Temp Folder, if there are any cookies left behind, or Internet Files get rid of them. Defrag the Hrddrive and do a scandisk or checksum. If you have a DVD Drag and Drop, turn it off, especially Nero, and any other software running in the background.
Plug in your laptop to AC and fully change the battery. Turn off Power Management for Battery, CPU, and hard drives if used before install.
Make a backup copy of the PI install CD on the Laptop burner and then try to install. Sometimes the firmware may not support the Disc type.
NAV can be a pain, I agree, however, for the most part it will not stop DemoShield. It could alter Registry settings during the setup process. Therefore, I do not believe NAV is the culprit.
I would not recommend another AV since NAV is adequate for your purposes. However, there are many other programs out there, Panda, CA, and others. On the other hand, NAV, as problematic as it is, is still the most effect at catching and destroying AV. At present, it would be a needless and additional expense in your case.
As standard, clean out the Temp Folder, if there are any cookies left behind, or Internet Files get rid of them. Defrag the Hrddrive and do a scandisk or checksum. If you have a DVD Drag and Drop, turn it off, especially Nero, and any other software running in the background.
Plug in your laptop to AC and fully change the battery. Turn off Power Management for Battery, CPU, and hard drives if used before install.
Make a backup copy of the PI install CD on the Laptop burner and then try to install. Sometimes the firmware may not support the Disc type.
-
rmg
update
Thank you for the further suggestions, Keenart. I have done the following:
- run Window Washer to clean up files
- run defrag
- run check disk for errors (none)
- tried installing in safe mode
- restored some files from recent registry/disk cleanings (Advanced System Optimizer)
- attempted system restore to several dates of restore points, but system restore isn't working right either (it is on).
- checked the Events Viewer log. In this, after attempting an install just prior to viewing, I got this message: "Faulting application setup.exe version 7.0.100.1342. faulting module setup.exe version 7.0.100.1342. fault address 0x00009e26."
- I have also gotten a warning about a registry key related to a product with what I think is a serial number of the product. The system couldn't find the key. If it is the serial number, it doesn't match that for PI. If you would like that message, I'll post it.
- Power management was already off, but I'm not sure about drag and drop
What are the implications of the error message and how do I address it? The installation disk looks clean so it appears that it should read alright.
Thanks again for your help!
- run Window Washer to clean up files
- run defrag
- run check disk for errors (none)
- tried installing in safe mode
- restored some files from recent registry/disk cleanings (Advanced System Optimizer)
- attempted system restore to several dates of restore points, but system restore isn't working right either (it is on).
- checked the Events Viewer log. In this, after attempting an install just prior to viewing, I got this message: "Faulting application setup.exe version 7.0.100.1342. faulting module setup.exe version 7.0.100.1342. fault address 0x00009e26."
- I have also gotten a warning about a registry key related to a product with what I think is a serial number of the product. The system couldn't find the key. If it is the serial number, it doesn't match that for PI. If you would like that message, I'll post it.
- Power management was already off, but I'm not sure about drag and drop
What are the implications of the error message and how do I address it? The installation disk looks clean so it appears that it should read alright.
Thanks again for your help!
-
keenart
It appears you have a Trial version installed and expired, either installed before or over the Standard version or something of that nature. The Setup app is failing because it cannot find a valid Serial Number. If you had an installation and serial number for the Standard version it is now corrupt or gone. Or, you are still having trouble with Setup and installation.
In either case, try the following instructions:
http://www.explorecommerce.com/members/ ... sp?ID=9814
In either case, try the following instructions:
http://www.explorecommerce.com/members/ ... sp?ID=9814
-
rmg
Keenart,
This computer has never had PhotoImpact, trial or otherwise, on it. I just looked into the registry and don't see any entries for PhotoImpact. Why there is such an indication, I have no idea.
I did try to follow your link, but the site was unavailable. I tried both Firefox and IE, in case it was a browser issue. It wasn't.
I'm not sure what to do at this point. Any further suggestions would be greatly appreciated. I'd like to be using PI.
Thanks for all the suggestions.
This computer has never had PhotoImpact, trial or otherwise, on it. I just looked into the registry and don't see any entries for PhotoImpact. Why there is such an indication, I have no idea.
I did try to follow your link, but the site was unavailable. I tried both Firefox and IE, in case it was a browser issue. It wasn't.
I'm not sure what to do at this point. Any further suggestions would be greatly appreciated. I'd like to be using PI.
Thanks for all the suggestions.
-
keenart
If you have no instances of PI on the Drive or in the Registry then the URL is of no value.
Your User Account might not have Permission to Install the program. PI requires Full Control to install.
There are other possibilities but for the most part I would suggest you contact Tech Support, since you have tried most of the traditional methods. Something on the Laptop is stopping the install, to find a problem remotely is a very difficult task.
Your User Account might not have Permission to Install the program. PI requires Full Control to install.
There are other possibilities but for the most part I would suggest you contact Tech Support, since you have tried most of the traditional methods. Something on the Laptop is stopping the install, to find a problem remotely is a very difficult task.
-
rmg
Keenart,
I am the only user of the laptop and have full admin rights. I was wondering if the version of DemoShield on the disk is too old for the laptop configuration Is that possible? DemoShield is v. 7.5 and Installshield is v. 11.0.
Thanks for your time and attempts to help. You're right. This is a tough way to diagnose this problem so I'll go ahead and try tech support. Be well.
rmg
I am the only user of the laptop and have full admin rights. I was wondering if the version of DemoShield on the disk is too old for the laptop configuration Is that possible? DemoShield is v. 7.5 and Installshield is v. 11.0.
Thanks for your time and attempts to help. You're right. This is a tough way to diagnose this problem so I'll go ahead and try tech support. Be well.
rmg
-
keenart
Thank You.
DemoShield is the older version of what is now called InstallShield, software by Macrovision, http://www.macrovision.com/downloads/se ... jsp?pm=ISW
and used by almost everyone as an installer, especially Win XP. DemoShield 8 became InstallSield and is now at version 12.
Do not try to upgrade this software. It is part of the Auto-Updates package for Widows. I believe XP now uses its own installer.
If you are interested in what Microsoft says about InstallShield check out the KB article:
Article ID : 295278
Last Review: January 25, 2006
Revision : 2.1
This article was previously published under Q295278.
SYMPTOMS
Programs that use the InstallShield program may not start, and you may receive one of the following error messages:
http://support.microsoft.com/default.as ... -us;295278
DemoShield is the older version of what is now called InstallShield, software by Macrovision, http://www.macrovision.com/downloads/se ... jsp?pm=ISW
and used by almost everyone as an installer, especially Win XP. DemoShield 8 became InstallSield and is now at version 12.
Do not try to upgrade this software. It is part of the Auto-Updates package for Widows. I believe XP now uses its own installer.
If you are interested in what Microsoft says about InstallShield check out the KB article:
Article ID : 295278
Last Review: January 25, 2006
Revision : 2.1
This article was previously published under Q295278.
SYMPTOMS
Programs that use the InstallShield program may not start, and you may receive one of the following error messages:
http://support.microsoft.com/default.as ... -us;295278
-
rmg
Thank you for the information about the evolution of DemoShield to InstallShield. I didn't know that though since they are both Macrovision products, they were obviously related.
Thanks for the link too. I don't have an admin rights problem as evidenced by my ability to install anything else I want. There is some kind of conflict in this case, but as you stated, it will apparently take calling tech support.
I appreciate you sticking this out with me. I really thought it would end up being a simple fix, just something that escaped me. Not. It was still a valuable process because of you and Heinz-Oz.
rmg
Thanks for the link too. I don't have an admin rights problem as evidenced by my ability to install anything else I want. There is some kind of conflict in this case, but as you stated, it will apparently take calling tech support.
I appreciate you sticking this out with me. I really thought it would end up being a simple fix, just something that escaped me. Not. It was still a valuable process because of you and Heinz-Oz.
rmg
-
keenart
It was a hope by including the URLs that you might find a way to disable DemoShield the older of the two programs and leave InstallShield in tact. Ordinarily, you will not find either program in the Control Panel under Add and Remove Programs. The program is usually a silent install. Therefore, you would have to disable the EXE file if there was one.
You can do a search of your drive and see if there is a DemoShield.exe and if so go to My Computer\Manage\Computer Management(Local)\Services and Applications\Services\ and under the Services dialog pane click tab named Standard. Look for the DemoShield Installer. Click on the Service and in the dialog under the attribute named Startup type: select Disable. Do not disable the Windows Installer service as this is for installing the MSI extension.
I cannot think of anything else that could be affecting the DemoShield install, perhaps temporarily setting IE as the default browser might allow the install.
XP is a very quirky OS and can do many strange things. I have seen two other cases of PIXL not installing under the same circumstances. One reformatted the hard drive and reinstalled a minimum OS and then installed PI. The other tried the same and it did not work. However, one month later tried to install PIXL and it installed after the 6th time. Go Figure!
Good Luck with Tech!
You can do a search of your drive and see if there is a DemoShield.exe and if so go to My Computer\Manage\Computer Management(Local)\Services and Applications\Services\ and under the Services dialog pane click tab named Standard. Look for the DemoShield Installer. Click on the Service and in the dialog under the attribute named Startup type: select Disable. Do not disable the Windows Installer service as this is for installing the MSI extension.
I cannot think of anything else that could be affecting the DemoShield install, perhaps temporarily setting IE as the default browser might allow the install.
XP is a very quirky OS and can do many strange things. I have seen two other cases of PIXL not installing under the same circumstances. One reformatted the hard drive and reinstalled a minimum OS and then installed PI. The other tried the same and it did not work. However, one month later tried to install PIXL and it installed after the 6th time. Go Figure!
Good Luck with Tech!