UVS 9 serial number

[heinz-oz]

Oooops, wrong posting

[heinz-oz]

When I purchased a boxed version the serial number was stamped on the CD cover. Did you register your software on the Ulead website if so simply log in and retrieve your serial number.

It is no good complaining about bad service from Ulead if you did not keep records of important information and/or you don't bother to register.

Yes, I did register, and I have the original CD (the one that became damaged) and slieve with serial number. I pointed that and even sent them a scan of my CD so they can verify that my serial number matches that in their registration database. Their answer is that the fact that I registered my unique serial number with them is not proof enough to them that I bought that product. They will only accept a copy of the original sales reciept, which was printed by one of those thermal POS printers typical at the checkouts, and has long since faded to nothing. Makes you wonder though, what is the purpose of registering since it is not enough evidence in their eyes to prove you bought the product.

How your negligence is suddenly ULEAD's problem is not quite clear to me. I can, however, understand why they are reluctant to provide you with a download link if you cannot prove that you in fact did buy this and where. You also did not yet state which version you own and how the CD got damaged. If it did get damaged during shipping get compensation from the shipper. If it did get damaged during shipping, how long ago did you get it? POS receipts do fade, as everyone knows, but certainly not that quickly.

[tleonhar]

When I purchased a boxed version the serial number was stamped on the CD cover. Did you register your software on the Ulead website if so simply log in and retrieve your serial number.

It is no good complaining about bad service from Ulead if you did not keep records of important information and/or you don't bother to register.

Yes, I did register, and I have the original CD (the one that became damaged) and slieve with serial number. I pointed that and even sent them a scan of my CD so they can verify that my serial number matches that in their registration database. Their answer is that the fact that I registered my unique serial number with them is not proof enough to them that I bought that product. They will only accept a copy of the original sales reciept, which was printed by one of those thermal POS printers typical at the checkouts, and has long since faded to nothing. Makes you wonder though, what is the purpose of registering since it is not enough evidence in their eyes to prove you bought the product.

How your negligence is suddenly ULEAD's problem is not quite clear to me. I can, however, understand why they are reluctant to provide you with a download link if you cannot prove that you in fact did buy this and where. You also did not yet state which version you own and how the CD got damaged. If it did get damaged during shipping get compensation from the shipper. If it did get damaged during shipping, how long ago did you get it? POS receipts do fade, as everyone knows, but certainly not that quickly.

I don't wish to start a flame war on this, but your accusing me of negligence is quite insulting. Let me reiterate the timeline on this. I purchased this at a retail outler (CompUSA) in January of this year, installed it and registered at that time through the installation process.
Now, 10 months later my hard drive crashes, lets face it hard drives are mechanical devices, very reliable, but they do on occasion fail, and with 35+ years working with computers, I think I know how to treat my drive. Now with new drive, I'm reinstalling my software, Everything goes well except for VS9, the disk now has a visible devect and will not install due to read errors.
Now my question to you, is not my registration with a serial number that is unique but clearly one that Ulead issues to this product proof of my ownership? If not, what is the purpose of assigning a serial number to their products? If this was a $10.00 bargin piece of software that didn't even have a S/N I would not expect replacement media, but this is clearly not the case. Ulead KNOWS that I am the rightfull owner of this but still refuses to give me any support.
As for the reciept, I can assure you that 10 months is MORE than enough time for a thermal printout to fade away. And one other thing, Microsoft had no problems when I had to reinstal and reactivat Windows, my registration was proof of ownershit to them. No problem with my antivirus software (Symantec) either, once again, my registration was proof of ownership. I could go on ad nausium but to suffice it to say VS9 is the ONLY product where the company gave me any grief, and yes that included downloaded programs as well, I was simply provided a link where I could redownload it at no cost. But that is not good enough for Ulead.
Just to set the record straight, I'm quite sympathetic to the plight of software producers against those that would bootleg their work. But they still have the obligation to support their products, that's what I thought the registration process was all about.

[sjj1805]

Now, 10 months later my hard drive crashes, lets face it hard drives are mechanical devices, very reliable, but they do on occasion fail, and with 35+ years working with computers, I think I know how to treat my drive. Now with new drive, I'm reinstalling my software, Everything goes well except for VS9, the disk now has a visible devect and will not install due to read errors.

For someone has experienced as yourself I am sure you keep back up copies of all of your important software and data files as you are aware of the problems caused by computer malfunctions especially hard drive crashes.

[heinz-oz]

If you don't call it negligence, what do you call it if someone damages a CD that is not needed for day to day running of programs? I bought a car some time ago, even though I know its frame and engine numbers, I do not expect the maker of the car to give me a new one if I damage it, as nice as it would be if it did work.

I did not intend to belittle you with my remarks, or offend you, but, clearly, if you damage something you bought 10 months ago, never mind what it is, would you seriously expect the supplier to replace it? Especially if you do not have proof of purchase? Get real.

Having said all that, based on your previous statements, ULEAD aparently would be willing to replace the software if you could prove you bought it, what is your problem?

BTW, did you get a new HDD from the manufacturer of the one that failed?

[tleonhar]

If you don't call it negligence, what do you call it ...

Having said all that, based on your previous statements, ULEAD aparently would be willing to replace the software if you could prove you bought it, what is your problem?

BTW, did you get a new HDD from the manufacturer of the one that failed?

To your first part, I call it delamination. Had the same problem with some movie DVD's, the company replaced them, for free.
Your next point is exactly the same as mine, I HAVE PROOF of ownership, how would a serial number issued by Ulead to only one copy of their software (and as I recall only printed on the CD slieve, not the outside of the box) be registered to me and me alone?
Thirdly, yes Western Digital did replace my hard drive, again free of charge, they even paid the shipping.

[sj1805]

how would a serial number issued by Ulead to only one copy of their software (and as I recall only printed on the CD slieve, not the outside of the box) be registered to me and me alone?

I get the distinct impression that you think that a serial number is some form of magic unlock code for a personalised copy of the software like a front door key. I get the impression that if by mistake you picked up someone else's front door key you wouldn't be able to unlock the door.

All software has one front door and many keys.
A serial number is issued to you and to you alone. If you try to register with someone else's front door key you will be informed that you have attempted to enter using someone else's credentials.

Just imagine how many millions of copies of Microsoft Windows XP there are worldwide - did you really think that Microsoft made personalised copies of every one of those millions?

[tleonhar]

You further reinforce my point Steve. My house has only a couple keys, if I have someone elses key, it would not unlock my house. But I could get a replacement key because the house at the property location where I live, is REGISTERED to me. My car is just like the other hundreds of thousands of Toyota Prius made, except for a small tag with a unique serial number, just like your car. When you bring your car in for service, are you required to bring the original bill of sale to prove it's your car? In my case they know it's my car because that serial number is registered to me, they know it's my car based on that number.
You mentioned Windows, like the above examples, each copy is the same except for a unique serial number. Have you ever installed Windows? If so you'll remember at some point it asked for a CD key, BINGO, that's your serial number. If on the other hand your computer came with windows preinstalled, look over the computer, somewhere there is a multicolored tag with that number on it. What do you think would happen if you took that key and tried to install on a different computer? I'll make it easy for you, Windows will install, but when it gets to the product activation stage, boom, you will be informed that you are trying to install someone elses copy. And by the way this is how it works with EVERYother software vendor I work with, registration with the serial number is proof of ownership, period.
If Ulead had ANY concern for customer service, they would have checked the serial number I gave them in my original request against their database to verify my ownership, thn either provide with a download link or offer to sell me at a nominal cost a replacement disk.
But for my part, my next step is to the consumer protection authorities, don't know about where you live, but they are quite good here. My original idea of bringing it up on this forum was that maybe someone from Ulead with a little common sense would see this and do the right thing, I was obviously wrong.

[sjj1805]

OK I still think you don't get it.

ALL software on CD is MASS produced. ALL of the discs are IDENTICAL.
If some idiot gave you HIS registration number it would work with YOUR software.

[Ron P.]

If you purchased an ESD version which was handled by Element5, then an account should have been established with them. You should be able to log-in to that account, and retrieve a PDF document of your sales. I just checked, and I can still get my billing/orders for all the Ulead ESDs I have purchased..

Here's the link to log-in..

Element 5 Account

They even provide alternate log-in methods in case you have forgotten your username/password..

[tleonhar]

OK I still think you don't get it.

ALL software on CD is MASS produced. ALL of the discs are IDENTICAL.
If some idiot gave you HIS registration number it would work with YOUR software.

I'm well aware that all software is mass produced, but if I used someone elses serial number, I would not be able to register it would I, unless of course Ulead is terminally stupid and assigns the same S/N to multiple copies.

Videoman, In retrospect, I should have bought this online and like you said Element5 would have cheerfuly alowed me to redownload in a special case like this. But, like a fool, I thought buying the boxed version would be better for the fact that I get a bound manual.

This just shows one the difference in companies, Element5 that cares about their customers and Ulead who prefers to screw their customers.