Windows Explorer has Encountered a Problem ...........

Marlene · Post by **Marlene** » Sat Jul 22, 2006 2:47 pm

When working in Video Studio I often get a message that Windows Explorer has Encountered a Problem and needs to shut down.

However, the error comes up mostly when I am opening files in "My Documents".

An online site called Security Central has been trying to help me get to the bottom of the problem and they are now suggesting that it may be caused by the VS program. All other avenues have pretty much been exhausted.

Before I remove the program from my computer I thought I would ask here if anyone else here has encountered this problem and what you did to correct it.

Marlene

TDK1044 · Post by **TDK1044** » Sat Jul 22, 2006 3:18 pm

Create a Video Editing profile on your system so that all unnecessary programs are disabled when you are using Video Studio.

Post by **Ken Berry** » Sat Jul 22, 2006 10:43 pm

People had the same problem with earlier versions of VS, though I am pretty sure this is the first time I have heard it about VS9 or 10. Mind you, I haven't tried it myself. But way back when, the recommended procedure was to AVOID trying to open a VS file (VSP) from My Computer/Windows Explorer. Instead, you should open VS first, then open the file. Nothing to do with a faulty installation -- just a quirk (bug?) of the program....

Marlene · Post by **Marlene** » Sun Jul 23, 2006 3:29 am

The people from Security Central didn't seem enthused that creating a Video Editing Profile would solve the problem but seemed to lean toward uninstalling the program completely to see if that would stabilize my computer.

Sooo, I worked all day in VS to get some stuff done if I was going to be without the program for awhile. Wouldn't you know it I didn't have one error all day.

I really don't look forward to having to reinstall VS because I had so dang much trouble getting it to work initially that I was ready to garbage it. If I start having the problem again soon though I guess I will have no alternative.

Marlene

Post by **Ron P.** » Sun Jul 23, 2006 3:40 am

Not questioning Security Central, but I don't think they fully understand the benefit and intention of the special hardware profile. It is designed so that you don't have alot of unnecessary background applications running. Thus freeing up your CPU to deal just with video editing. I'd wager that if you had a clean install of Windows and just VS installed, you wouldn't have the crashing. Then add to that, no other apps, no internet, no anti-virus, loaded and running, all your system resources would be dedicated to VS. Essentially that is what the "Video Editing Profile" does, except you don't have to uninstall everything. It just prevents the "garbage" CPU hogging stuff from loading. If SC understood that, then I think that they would not have an issue with it.

Ron P.

Marlene · Post by **Marlene** » Sun Jul 23, 2006 4:36 am

I don't understand though why I am getting these crashes just by opening files in "My Documents". If I am not running VS at the time why would it affect that?

Actually I can see a benefit of running the hardware profile. Actually when I read Steve's instructions on it I thought that it may be a good idea to create a profile for Photoshop.

Marlene

heinz-oz · Post by **heinz-oz** » Sun Jul 23, 2006 4:56 am

Have you checked your memory lately?

I have had different programs crash at times with this error message and found my memory was faulty. After replacing the memory, no mor problem.

Post by **Ken Berry** » Sun Jul 23, 2006 4:58 am

I am beginning to think I may have misunderstood your problem. Can you confirm exactly what is happening. I understood you originally to mean you were trying to open Video Studio-related files which just so happened to be in My Documents (I was assuming from your working folder in the Ulead VideoStudio folder of My Documents). That is the process which I say did not seem to work in earlier versions.

But now I am beginning to think you are talking about opening other documents entirely unrelated to Video Studio, while VS is open, and you are getting crashes. Is this what you mean?

FWIW, after my earlier post, I tried opening a VS project file by double clicking on it in My Documents, while VS10+ was closed. And it worked: VS started up and the relevant project opened. I repeated this several times. So either I am very lucky, or else the earlier bug may have been overcome in VS10+...

Marlene · Post by **Marlene** » Sun Jul 23, 2006 7:40 pm

Ken Berry wrote:I am beginning to think I may have misunderstood your problem. Can you confirm exactly what is happening. I understood you originally to mean you were trying to open Video Studio-related files which just so happened to be in My Documents (I was assuming from your working folder in the Ulead VideoStudio folder of My Documents). That is the process which I say did not seem to work in earlier versions.

But now I am beginning to think you are talking about opening other documents entirely unrelated to Video Studio, while VS is open, and you are getting crashes. Is this what you mean?

FWIW, after my earlier post, I tried opening a VS project file by double clicking on it in My Documents, while VS10+ was closed. And it worked: VS started up and the relevant project opened. I repeated this several times. So either I am very lucky, or else the earlier bug may have been overcome in VS10+...

The problem is twofold.

First, I am continually and often getting so far in any operation of VS and I get the error that "Windows has Encountered a Problem and Must Shut Down .....". It can happen when opening a file in My Documents or it can happen just splitting a video into scenes. (The scenes operation often did it. One time it continually stalled in one particular segment of operation and came up with the Windows message.)

Second I can be working in any program and even not in a program and I open "My Documents" and get the message "Windows has Encountered a Problem ....."

When/if I send an error report it comes back with ideas that it may be a virus, a bug, spyware or an add-on. We have exhausted all avenues of possible infections from spyware, etc. and are now looking to other avenues of possible problems. I might mention that VS is only one program we are investigating as a possibility but it just so happens to be at the top of the list right now because of its stalling when working in the program.

Marlene

maddrummer3301 · Post by **maddrummer3301** » Sun Jul 23, 2006 7:47 pm

heinz-oz · Post by **heinz-oz** » Mon Jul 24, 2006 12:47 am

I just did a clean sweep of my system disk. Full format to make sure it is clean. Then I proceeded to install WIN XP Pro, mobo drivers, XP SP2, all hardware drivers etc. On a separate drive, I had some web pages stored (off line pages) that I wanted to look at. IE came up with the very same message just then. The system disk, appart from the installed programs and drivers is empty.

I checked my memory (again) and found no error. still investigating. So far no other program has caused the message yet.

jchunter · Post by **jchunter** » Mon Jul 24, 2006 5:11 am

Marlene,
Before you go off the deep end, (reinstalling XP, reformatting HDs, etc.) I had a spate of sudden crashes whenever I selected a video file from within Video Studio (9) and from the Windows Explorer. I could not figure it out and just worked around the problem for several weeks until I noticed a query on the Divx forum that others, who had installed their new codec, were experiencing the same problem. The Divx folks fixed their strange bug, we installed the fix, and, voila, no more crashes.

If I were you, I would try to figure out what new software you installed just before this problem appeared and try uninstalling that first. Another approach is to rollback your computer to an earlier date - before the problem appeared (System Restore). Then work forward until the problem reappears.

Marlene · Post by **Marlene** » Mon Jul 24, 2006 6:31 am

John this has been going on for so long I have no idea what all took place i.e. new programs or whatever.

I did do the ScanDisk this evening and will see if that makes any difference.

Marlene

Marlene · Post by **Marlene** » Wed Aug 02, 2006 9:29 pm

Well folks I am here to tell you that I am in the market for a new video editing program. VS9 has given me nothing but problems from day one. This episode is the one that broke the camels back. I

I tried to open a media file to the timeline and it crashed after about 3/4 of the file came in. This was by going to File>Insert.... Then tried to open it through the insert media option in the bottom right corner - that said it wasn't accessible. Opened the program again and tried the top right corner method - that shut the program right down faster than I could have done it with hitting the x in the corner.

I needed this video for this evening so ended up doing the work on it via Windows Movie Maker and had it done in less than 10 minutes. So you know it wasn't a big project - just a video clip about 5 minutes long.

Marlene

PeterK2 · Post by **PeterK2** » Thu Aug 03, 2006 4:06 am

I have had a very similar problem with both VS9 and VS10+. If I have had VS crash during rendering or get the dreaded "reached 99%, etc and failed", or something similar message, when I go into Windows Explorer to delete the faulty/unfinished file that VS produced , I get exactly that message and explorer shuts down. It only happens however when I try to delete the faulty/unfinished file.

The only solution I found was to drag the offending file from explorer, drop it into the recycle bin and then empty the recycle bin.