OK -- a quick one. "I managed to contact support by phone and they confirmed they don't have the product themselves and that the serial number is not correct. They are going to send me the link and a serial number by mail, but I am still waiting. FYI: if you download the trial version and you take its serial number, it works. Is this reasonable for a company like Ulead?"
I imagine he is talking about French support, and that they themselves don't yet have a copy of the French version, which seems really quite strange. I am also not exactly sure what he means about using the trial version serial number. I wouldn't have thought it would have one. But then again, I have never downloaded the trial version myself!
(For the sake of completeness, his first message read: "Impossible to install the product after ordering over the internet. Error message during installation: uvs10_contentpack_f.exe BonusF.exe is not a valid Win32 application. The serial number is [also] invalid, so it is impossible to register the product and get support. I find that unacceptable.")
impossible d'installer le produit suite à une commande par internet
J'ai réussi à joindre le support par téléphone qui me confirme qu'il manque le produit lui même et que le numéro de série n'est pas correct ?
