Technical response form

reviewer · Post by **reviewer** » Tue Jul 11, 2006 3:09 am

We registered our product, then went to fill out the
support form, which required a lot of technical detail about
our system. One required field of the form asked "display
card". We tried EVERYTHING in this field (which had
no drop-down choices), only to receive a javascript pop-up
demanding a correct entry. Frustrated, we emailed ULEAD support
stating we couldn't get past this screen. We never received
a response (I think it's 10 days now). Anyone else know how to fill out this form? We got an OEM
version of MovieFactory with a very high-end Sanyo camera. It has some great features and we are simply looking for some answers...some are being answered in these threads but not others. Thanks for any help!

DVDDoug · Post by **DVDDoug** » Tue Jul 11, 2006 7:04 pm

We got an OEM version of MovieFactory...

Ulead does not support the "free" SE versions

So, you'll have to rely on the user-to-user support here. Most of the time it's better than Ulead support anyway!

Except, there are things that we don't know... like what the "secret" error codes mean... stuff like that.

maddrummer3301 · Post by **maddrummer3301** » Tue Jul 11, 2006 7:29 pm

sjj1805 · Post by **sjj1805** » Tue Jul 11, 2006 8:21 pm

reviewer
I think the problem you have is that you cannot submit the form with a blank entry in that form field and you simply don't know what to place in it.

If you have windows XP (You haven't yet completed your system details on your profilke page) then right click on "My computer" and select 'manage'. Look at 'Device manager' and see if you can see your Display Card listed.

Now on the Form to tech support either type in the display card details or 'Unknown.'

You should ow be able to submit to request

reviewer · Post by **reviewer** » Tue Jul 11, 2006 10:00 pm

Here's the thing...ULEAD says we can fill out their javascript form with the product we registered...most of the drop downs are there and we utilized them...our control panel lists "display adapters" (not "display cards"). The display adapter says "Intel(R) 82865G Graphics Controller". That, the type of diplay, the monitor type, etc., all flunk on the ULEAD submission form. We have tried a lot of entries (each time the whole form entirely resets) with javascript enabled in Firefox. No luck. The form seems to accept every other entry we made. I think their submit() function thinks the field is permanently blank and they have a buggy page(?)

What I am hoping to find is a patch/update for the following:
1)Audio files (all generic 16-bit 44Khz stereo wav) for menus are cut-off with no apparent reason. We can totally remove all the audio from a project, then reassign audio files to menus and the resultant audio tracks are cut off and repeat incorrectly in a random fashion (each time we redo the project with the same project file, or a brand new one from scratch). It is not a problem with the files, since each time a different one is cut off, and the others wholly captured/integrated. Each time the music or audio background previews perfectly, then when saved to a disk image, burned, or put into a VIDEO_TS folder, the truncation is there regardless of player. We suspect that since the software doesn't respect a saved project file with no motion menus (i.e., it resets itself to invoke motion menus which shorten audio clips), the glitch is there somewhere(?) BTW, this is the tip of the iceberg where we have run into problems, but is a bit of a show-stopper.

Anyway, you guys are already more helpful than ULEAD. For instance, why would anyone upgrade or purchase something if they tear their hair out jumping through registration hoops simply trying to get any response at all...like "no, no patch exists". That would be better than nothing; we emailed them as a registered user to ask about the form a long time ago. No response.

maddrummer3301 · Post by **maddrummer3301** » Tue Jul 11, 2006 10:36 pm

snoops · Post by **snoops** » Tue Jul 11, 2006 11:01 pm

reviewer,

since the software doesn't respect a saved project file

Already discussed in detail. Ulead has a fixed (no official updates yet) umfnormaledittask.dll in the support ftp download area that fixes project (menu) saves. The link poses a security threat for persons that have opened support calls (no further comments from me), so it cannot be posted here. They are not promoting sales by delaying fixes or keeping them hidden.

Audio files (all generic 16-bit 44Khz stereo wav) for menus are cut-off with no apparent reason

Someone posted the maximum duration of MF5 background audio for menus. I think it is 30 seconds.
And if you have a menu-in transition, the audio will repeat at the point after the transition (because the transition and its audio is not repeated).

maddrummer3301 · Post by **maddrummer3301** » Tue Jul 11, 2006 11:06 pm

snoops · Post by **snoops** » Tue Jul 11, 2006 11:19 pm

Hi crazy drummer

Only IF motion menus

Oops. Sorry. So I guess that means the fixed DLL will probably cure his problem with background audio on non-motion menus... assuming its not related to the audio format and that he can get the DLL, after the form works...

Try 48KHz PCM 16bit stereo, just in case, instead of 44.

maddrummer3301 · Post by **maddrummer3301** » Tue Jul 11, 2006 11:43 pm

sjj1805 · Post by **sjj1805** » Wed Jul 12, 2006 1:50 am

reviewer
Although this tutorial is written using VideoStudio as the medium, the procedure is the same with MovieFactory.

Creating The Thumbnail Menus

Scroll down the link and you will find a part headed:
Matching the duration of the audio to the duration of the Menu

reviewer · Post by **reviewer** » Wed Jul 12, 2006 6:45 pm

We appreciate each and every response/suggestion. Here are the details:

1)We have a DVD with a single menu possessing 4 chapters/sub-menus. Each sub-menu possesses its own set of chapters. The version is 3.5SE...it came with a Sanyo Xacti VPC-C5. It also came with ULEAD Motion Director and Ulead PhotoExplorer, both of which we are hesitant to install/evaluate. "UMFNORMALEDITTASK.DLL" is not on our hard drive; "UMFNORMALTASK.DLL" is.

2)No menu or sub-menu is a motion menu. Each has unique thumbs. Each has a sound track which in preview mode plays in its entirety. The menuing works perfectly in preview mode.

3)After saving to ISO image, VIDEO_TS, and burning the DVD (under 4Gb), the playback has these problems. Exactly one sound track is truncated around the 1:04 mark, before repeating. Also, the sub-chapters when clicked or invoked play one frame too early.

4)Re-open the project in order to painstakingly move all the start-frames for the sub-chapters further into the chapter where it won't matter if the software grabs the previous frame and plays it. Notice: upon re-opening the saved project "Motion Menus" has been turned on by default even though the saved project has done away with all of them. We turn it off again. We also re-sampled all the audio tracks to 48KHz 16-bit stereo (in the ULEAD temp directory they appear to be converted to ".AU" files before mixing them into a VOB, where they also appear to be correctly converted...does a pointer in the corresponding ".IFO" tell it to repeat at the wrong moment?)

5)We burn another DVD. This time ANOTHER sound track is cut off, and the one that was cut off before is complete....we repeat... this time starting the project from scratch (assuming we have a corrupted project file or something), the same thing happens, except once a couple menu subtitles disappeared on their own. ...ad nauseum.

6) It took us months to register this product because we had to buy a machine that wouldn't take all day processing the movies. At one point this never happened....maybe something "stopped working" after a certain date? I have no idea.

7)Does anyone have any idea how we can ask ULEAD to give me the link to the patch, if that ".dll" is the cure? We clicked on their email link (thanking me for registering) and where we used to get a list of what we registered om their site, etc., we get taken to a link to re-register (like they unregistered us or something). If we go through all of this again, there is no assurance we will not end up with a form that still spits up even if filled in with "none" or "unknown" for our display card.

Thanks...your responses have been very kind...if we can solve this maybe we can share/help some others.

snoops · Post by **snoops** » Wed Jul 12, 2006 9:49 pm

Hi,
aside from your problems with the audio...

4) it is perfectly normal and required that chapter points can only be set at complete picture frames in the MPEG2 data, and not somewhere in between where only the changes to a previous frame are.
If other software sets the chapters more precisely, then they are using other encoding settings (which in turn could have a negative impact on coding efficiency).
Or you can edit the global DVDMF.ini and add Advance=1 to the [VIODRIVER] section to enable all the advanced options for encoding, and try adjusting. Unsupported. Search for details.

7) Forget the DLL mentioned... that is only for MF5 and no other version.

maddrummer3301 · Post by **maddrummer3301** » Wed Jul 12, 2006 10:02 pm

reviewer · Post by **reviewer** » Fri Jul 14, 2006 5:55 am

We appreciate the patch and workaround suggestions. We think we need to address this with Sanyo, and should be able to get their attention, and the idea of their providing third party software patches is interesting. This whole thing came 6 months ago and we find the features outstanding when they work. We are glad this thread has helped the community...people who pay for the "add-ons" with leading-edge products and are tied to codecs really deserve something that works for them! I quote :

Please do not reply to this E-mail. To get in touch with us directly,
please follow the links on http://www.ulead.com/aboutulead/contact.htm
"
We did. No response.

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Technical response form

Technical response form

Thank-you for your input(S) ONE AND ALL

Thanks again for the input

Again, thanks