ulead encountered a problem and needs to close

[thomasone]

Hello, Everyone

I was wondering if anyone could help me out with my problem. Everytime I exit v10 I save my project and it closes about 5 to 10 seconds after i get a message that says ulead has encountered a problem and needs to close.
I don't get it because I have already exited the program. I wouldn't mind it so much if when i go back into v10 it always asks me if I would like to recover the previous project.

Can someone please help me out?
I am using v10 plus

[heinz-oz]

It seems you are the only one believing that you have closed the program. From the messages you get I gather that's not the case.

We don't know enough of your system and the available disk space to even guess at a solution. It could also be that your RAM is faulty.

It takes a while for the program to close because it needs to save the last actions to your project. How much free disk space do you have? When did you defrag the last time? Where does your swap file reside? and, and, and ...?

[bobcwilson]

Hi

He is not the only one who is having this problem. VS 10 Plus gives me this same error message 9 out of 10 times when I exit the program. I have plenty of free hard drive space and memory. I also have VS 7, 8, 9 installed on my machine without giving me this error message. Since the error message is more of a nusance than a problem, I am just waiting for ulead to come out with a patch to fix the problem.

[thomasone]

It seems you are the only one believing that you have closed the program. From the messages you get I gather that's not the case.

We don't know enough of your system and the available disk space to even guess at a solution. It could also be that your RAM is faulty.

It takes a while for the program to close because it needs to save the last actions to your project. How much free disk space do you have? When did you defrag the last time? Where does your swap file reside? and, and, and ...?

Thanks for the reply.
I thank I have gotten in a little above my head. I am new at this computer stuff far as swap file & where it is located. I tried to fill in all the computer info in my profile but don't know where to get that info from. I made a copy of my system info. I hope this helps you help me. If not please, please be patient with me. OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer VIA Technologies, Inc.
System Model P4M266A-8235
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~3057 Mhz
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~3057 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 5/12/2004
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1

Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

Time Zone Eastern Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 210.52 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.10 GB
Page File C:\pagefile.sys

I recently defrag or tried to. windows said that I should not or don't need to.

[heinz-oz]

Hi

He is not the only one who is having this problem. VS 10 Plus gives me this same error message 9 out of 10 times when I exit the program. I have plenty of free hard drive space and memory. I also have VS 7, 8, 9 installed on my machine without giving me this error message. Since the error message is more of a nusance than a problem, I am just waiting for ulead to come out with a patch to fix the problem.

I didn't say he was the only one with this problem. He believes his program has closed when in fact it hasn't.

Sorry to be the bearer of bad news but if you are waiting for a patch from Ulead to fix this problem, you may be waiting in vain. I do not believe this to be a Ulead problem. It's rather a problem with your OS and hardware/software mix.

Often, a fresh install can fix this particular problem but not always. For Ulead to provide apatch to fix this, there would have to be more users having the same problem and the problem to be reproducable on Ulead test systems. If they cannot reproduce the error, how could they provide a fix?

I'm sorry that you do have this problem but I feel that we should try to address the issues on your machine and try to come up with a fix.

[TDK1044]

This may sound trivial, but always exit Video Studio using File....Exit rather than just clicking on the 'x' at the top of the screen. If you allow VS to close correctly I think you'll find that this problem will go away.

[Trevor Andrew]

Hi

At the moment I am using VS 9 although I do have 10. Its just a big project I need to finish in 9 as I am working with my daughter who only has 9.

OK ---If I install Quick time 7 which indecently is included with vs 10 I have problems. The dreaded ‘encountered errors’

By reverting to Quicktime 6 I have no problems. No crashes

I don’t know if this a problem with my OS or a ulead problem.

If you are running QT 7 it may be worth trying 6.

Trevor

[thomasone]

This may sound trivial, but always exit Video Studio using File....Exit rather than just clicking on the 'x' at the top of the screen. If you allow VS to close correctly I think you'll find that this problem will go away.

I started exiting like you said and it seemed liked it worked for a while but it still does the same thing. Anymore ideas?

[stevop7777]

I've been having the same problem with 10+. If I have a project that has alot of video clips in the timeline along with graphics etc and I exit I get the error message. I always use ALT-F4 to close, never heard about using File>Exit because it closes the program "properly".

Now if I start a project and the VSP file is not large upon closing everything acts normal. I just live with this & consider myself lucky that 10+ does not close in the middle of my work flow.