Incidentally I received another e-mail (and a new case number) from a technician today but the e-mail says the same thing. In order to reply to him I have to use the website tech support form so I suppose I'll get another case number.......
Ulead Support's Latest Nonsense
Thanks for this. I filled in my form and I got my auto-response as you mentioned. In due course I received an e-mail from a technician. However, as I said in my previous posts, the e-mail specifically said that you CANNOT reply to the message. Instead it directs you to Yes/No buttons and a form with Submit buttons which do not work. The only course of action is to fill in yet another tech support form at the Ulead website. If you are saying that you can in fact directly reply to the e-mail, then I am even more amazed by this doublespeak. Is nobody at Ulead checking what goes out in e-mails or do they simply not care?
Incidentally I received another e-mail (and a new case number) from a technician today but the e-mail says the same thing. In order to reply to him I have to use the website tech support form so I suppose I'll get another case number.......
Incidentally I received another e-mail (and a new case number) from a technician today but the e-mail says the same thing. In order to reply to him I have to use the website tech support form so I suppose I'll get another case number.......
Just thought I would mention that I tried to follow the advice of htchien (who seems to be well-connected at Ulead) and responded directly to an e-mail from Ulead Support. [htchien said that "You can reply to the e-mail address that Ulead guy use for communications"] Unfortunately this doesn't appear to be the case because I got a "failed recipient" message back from the postmaster. It's back to the website support form if I want to answer their questions. I suppose it is one way for Ulead's support people to reduce their workload. Most people probably would not be bothered to continue this farce by now.