Error when downloading vs10_contentpack_e file.

rjneuzel · Post by **rjneuzel** » Mon Jun 12, 2006 1:09 am

When I purchased Video Studio 10 I accidently purchased the downloadable version instead of the box version. Anyway, when I download the Extra Content file the icon for the file looks like a little sheet of paper with the top right corner folded over and a little window inside. When I double-click on it it brings up the "open with" box and asks me what I want to open the file with. I have know idea. Everything I tried didn't work. Anyone else have the same problem. I have sent customer service an email but I have not heard a reply.

Thanks for any help as I can't use the Extra Contents unless I open the file.

rjneuzel

rjneuzel · Post by **rjneuzel** » Mon Jun 12, 2006 11:43 pm

Can any one help me? What does the content package contain? What am I missing?

thanks,
rjneuzel

Post by **Ron P.** » Tue Jun 13, 2006 12:04 am

Hi Rjneuzel,

What is the file extension to the file? Is it .zip, or an .exe?

If you have winzip or winrar you can right-click on it and select Extract Files. This will unpack the file, then you should see a Setup file. Try clicking on that to see if it will install.

Ron P.

rjneuzel · Post by **rjneuzel** » Tue Jun 13, 2006 1:57 am

vidoman,
Thanks for the reply.
I tried what you said. Still didn't work. I have enclosed a link to what I see. I can't tell if it is an exe or winzip file but if I had to guess I would say exe.

http://www.robneuzel.com/ulead.htm

please take a look at the link, which is a screenshot of the folder. Any help would be appriciated.
Thanks,
Rob Neuzel

Post by **Ken Berry** » Tue Jun 13, 2006 2:12 am

I seem to recall, when VS10 first appeared, there were one or two people who found that their downloads were .rar files and they didn't have a copy of WinRAR. I don't know why Ulead or whoever, had chosen .rar (even though I love it!). WinZip won't open .rar files, though WinRAR will open WinZip files!

rjneuzel: go to http://www.rarlab.com/ and download their trial version of WinRAR (top of the home page) and see if that works.

Post by **Ron P.** » Tue Jun 13, 2006 2:34 am

It may be what Ken has stated. After looking at the screenshot, it is obviously an icon that has no association. An exe or zip file would not display that icon. Winrar however will if you don't have Winrar installed.

Ron P.

rjneuzel · Post by **rjneuzel** » Wed Jun 14, 2006 11:47 am

Thanks I will try and download the rar when I get home from work tonight. I finally heard back from tech support. They gave me a ftp link to directly download the file. After downloading it and running it I keep getting an error saying the file is corrupt and to try and download it again. Very frustrating. Sure wish I had the box version. I am going to try and get off work a little early so that I can make it before 4:30pm and call them. Easier said than done.
The file I downloaded from them was an exe file.

Anyone have any advise for me?

frustrated,

rjneuzel

Post by **Ron P.** » Wed Jun 14, 2006 11:58 am

One other thing that you might investigate...

When I first purchased VS9 ESD, I was getting a constant corrupt error on the downloads. I thought it was of course the file(s) being downloaded. I would get CRC errors while trying to install. Long story shorter... My system would suddenly reboot, and I had a crash while using a different program. I then ran a RAM test, and found I had a faulty RAM card. After replacing it I no longer received the Corrupt errors...

Might be something worth investigating... Oh and BTW, my RAM was fairly new. Also several years ago on a new Gateway I had a Harddrive fail after having it for less then 60 days, so newness in computers does not mean it's good...

Ron P.

rjneuzel · Post by **rjneuzel** » Thu Jun 15, 2006 12:06 am

Well I downloaded the RAR and tried that. Didn't work. I left work early so that I could call customer support. Got a guy at 5:20pm. Told him my problem he said I shouldn't of had a problem. Yea, I know that. He said he would send me an email of a link to try it again. About 30 minutes later I got an email but it was to the full version and not the Extra Content download. The download he gave me was 133MB not the 297MB I needed. I'm outta options. I am going to leave work early again tomorrow and ask for either a full refund or for them to send me the box version. I hope they understand. I really want the program but downloading it has been a really pain.

Any more advise for me?

Thanks for everyones help.

rjneuzel