VS 10 - Memory Leaks

[Ron P.]

John,

Yes there are problems with VS10 managing memory. However I can assure you that it's been at least 4 or 5 months since I've "seen" anyone that would be affiliated with Corel logged into the forums. Any Corel "employee" or rep username appears as orange, like Steve, GeorgeW and myself. They most of the time would be hidden from the public, however any Admin can see them.

Generally when they do log-in, it is due to some malfunction or severe problems we're having. So the short answer, is nope..

Next you're using Version10. They are not going to produce anymore patches for an out of date version. VS11 is about to join it. I'm sure once VS12 is released here and abroad, they will no longer release patches for it. Sorry but the only fix for VS10 would be VS11 or VS12..

[jparnold]

Thanks Ron

Problem is though that I still read posts from people with VS11 who experience crashes.

Why would I pay money for the latest version unless one of the claimed list of improvements/features is a fix for previous (versions) problems.

I am still a little disappointed that I paid for an upgrade to VS10+ as the only advantages I see (over v9 which was stable for me anyway) are more overlay tracks (which I don't use often anyway) and a better DVD menu creation and this is balanced to a much less stable product.

[Black Lab]

John,

This subject of crashing due to complex projects recently came up in another thread. I sort of nixed that notion when I experienced several crashes with a very simple project lasting less than 30 seconds.

And my v10+ doesn't crash all the time. There is no pattern, though it's non-the-less frustrating when it does happen.

With earlier versions I had to use a video editing profile to avoid numerous crashing and dropped frames. Early on with v10 I found I didn't need the editing profile. For the longest time it worked flawlessly with my normal profile. Obviously something on my system has changed to cause the problems I am experiencing lately. Just need to find the time to track it down.

Have you tried using VS with a video editing profile?

I think you'll find that people experience crashes, not only with v11 but with all versions. Why? Because of the very finicky nature of computers and the myriad of settings, programs, drivers, etc. that each and every one of them has.

I usually do a clean re-install of my OS every year. VS seems to work great then. My advice, if one can afford it, is to have a computer that is used solely for video editing.

[PeterMilliken]

But what annoys me the MOST is that we never know if anyone from Ulead (now Corel) reads these posts and attempts to find the reason (debug the software) or releases warnings of what the users should NOT attempt to do with the product. It would be really great to know that we are not wasting our time documenting our problems.

Ulead (Corel) have never made any commitment to reading these forums and acting upon entries as though they are "documenting our problems". So if that is your expectation John then you are way off the mark mate

I believe that Ulead may skim these posts but very much doubt that they take any action - unless it appears to be a significant problem that many, many people are experiencing.

So your best bet to documenting your problems is to raise an official bug report - not that ULead consider there are "bugs" in their software I don't participate in this forum anymore and haven't upgraded my VS since v9 because of their attitude to users and a denial of problems that have existed in VS since version 8.

Good luck mate and do what I did - look at other manufacturers products. There is some good stuff out there and other manufacturers continue to support their products and enhance them. For example, I desparately wanted the ability to add sub-titles to my videos so I almost purchased DVD Workshop - but it became apparent that ULead intended no further development of the product - yet another reason why I have moved my business elsewhere. It seems that they are only interested in the VS line and getting people to upgrade, upgrade, upgrade (i.e. money, money, money) leaving lines like DVD Workshop, MSP etc to fall in the dust with users caught in a "no future" scenario by remaining with ULead.

Peter

[sjj1805]

.......But what annoys me the MOST is that we never know if anyone from Ulead (now Corel) reads these posts and attempts to find the reason (debug the software) or releases warnings of what the users should NOT attempt to do with the product. It would be really great to know that we are not wasting our time documenting our problems.

No they don't read these posts with the exception of the "Wish lists" I have created at the top of various forums, plus specific posts where they have asked for feedback regarding a specific issue. The Competitions are also monitored.

[jparnold]

Thanks for your replies.

In answer to (some of) your questions.

I DO have a video editing profile and while using it VS10+ is more stable it still does crash but mostly after I have saved and exited which is more nuisance value than anything else.

YES I agree that the product still crashes even with a very simple project (I proved this when opening a new project and adding a single short clip) HOWEVER it appears to be linked with the fact that VS appears to store all information from a previous project as after loading a large project, checking the available memory (via Task Manager), opening a new project and I find that the available memory has not changed significantly.
When I proved that VS would crash even with a simple project it was after previously having a large project loaded so the result could have been affected by data from the previous project being still in memory and VS still having links to that data.

I don't know anything about raising an official bug report and have no idea where that is done.

I guess I was being silly thinking that some "official" from Corel would have the time to read every post when most of them are simple (mostly) requests for assistance with how to use the product (help desk I guess).

I would have hoped that all this rhetoric would assist Corel ensure that new releases address the crashes but if this information never gets to them then its only a means of "letting off steam". Maybe if there was another post similar to the "wish list" (or maybe even incorporated with the wish list as it certainly is a wish of mine and others that the product be more stable) containing what appears to be possible real links to crashes such as mine about memory (wow I guess that will activate some further discussion) then Corel will see them.

I would LOVE to be a "beta tester" for future releases.

I guess that I could look at another manufacturers product but after using VS from version 6 (how many years ago was that? at least 7 if I remember correctly) I am relatively comfortable with it and don't want to learn a new product (is that laziness - I think so).

Until I see evidence (claims from Corel and posts to this forum) that new versions (of VS) are stable I will not buy them.