Bad to worse Smartsound problem in VS9

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steve_ss
Posts: 35
Joined: Fri Jan 20, 2006 3:29 am

Bad to worse Smartsound problem in VS9

Post by steve_ss »

Smartsound was slowing the preview of my project. After doing a search on the forum I found a Smartsound update link which I downloaded. It being late I may have said yes to things I shouldn't have in the process. Now when I try to open my project I get these messages:

The StringPak "WMessage.cpp" could not be found in the string database

LIBGR_CANNOT.OPEN_LIBRARY_DATABASE

Please insert SmartSound CD and relink the clip later

When I go to auto music everything is grayed, and I can't find the SmartSound music anywhere. My project wont open and I have to open task manager to close VS
PeterMilliken
Posts: 264
Joined: Sun Dec 12, 2004 9:03 pm
Location: Sydney, Australia

Post by PeterMilliken »

Since nobody else has suggested anything, hit it with a hammer - do a complete uninstall of whatever version of VS you have and re-install it.

I can't remember the details for uninstall - search the forum, because people have found that just using Windoze Add/Remove Programs doesn't always clean out things enough for a fresh install to work - but by all means try that approach first as it may be quicker :-)

Peter
steve_ss
Posts: 35
Joined: Fri Jan 20, 2006 3:29 am

Post by steve_ss »

The hammer was a bad idea Peter!
SmartSound shows as a seperate program in Windoz add/remove.
Should I remove that also.
sjj1805
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Post by sjj1805 »

steve_ss
Posts: 35
Joined: Fri Jan 20, 2006 3:29 am

Post by steve_ss »

With your suggestions I am making progress I think. SmartSound is working again but when I ask it to rebuild the sound library it can't find any SmartSound music files. Are they on my disk or smart download? How do I retrieve them?
sjj1805
Posts: 14383
Joined: Wed Jan 26, 2005 7:20 am
operating_system: Windows XP Pro
System_Drive: C
32bit or 64bit: 32 Bit
motherboard: Equium P200-178
processor: Intel Pentium Dual-Core Processor T2080
ram: 2 GB
Video Card: Intel 945 Express
sound_card: Intel GMA 950
Hard_Drive_Capacity: 1160 GB
Location: Birmingham UK

Post by sjj1805 »

The original smartsound files are on your CD. Sorry I can't be more specific because I have a downloaded version of VS10+.

My disc version of VS9 contains them on disc 1.
steve_ss
Posts: 35
Joined: Fri Jan 20, 2006 3:29 am

Post by steve_ss »

Thanks Steve,
I have the download version also, with a backup disk. SmartSound and other plugins are not on the disk. Ulead online technical support has sent me links to downlaod them.
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