Smart sound quicktracks disappeared

[clemolo]

Hello I hope someone can help.
When I installed VS8 and later VS9 I had extra content installed in the quicktracks auto music. I recently installed a trial version of MSP8 and since then I can only access Island Party and Hot and Spicy. The other 20 or so tracks have disappeared.
I can see them all in the quicktracks library folder but the Ulead products don't read them. If I click on "mounted" or "owned" only the 2 previously mentioned files are available.
I tried rebuilding the data base as suggested in a previous thread but this didn't have any affect. I also re installed the extra tracks but with the same result
Many thanks for any help
Cheers Ray

[Ron P.]

Hi Clemolo,

It appears as if you have read through the suggestions posted in the Frequently Asked Questions section. Have you tried downloading the update pack from Smartsound? According to SmarSound, you need to download the update pack if songs keep disappearing.

http://www.smartsound.com/support/updates.html

What version of Quicktime do you have? There is a known problem with Quicktime 7 being installed. Please view the following about this.

http://phpbb.ulead.com.tw/EN/viewtopic. ... 5666#65666

There are several different issues covered in that thread.

You can also try the following:

Code: Select all

I had a little poke around and solved the problem, at least for me - YMMV.

First, I deleted C:\Smartsound\... and everything below. This only had the standard 26 Smartsound 22K Full Spectrum tracks in it for me, so no biggie. 
Next, I located C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc. There are two sub-folders of interest here; Libraries and Sound Files. Sound Files should contain all your tracks when you're done and Libraries contains the library files that say which tracks you've got. Basically, they are XML files.

If you have the problem that we have in this thread, you'll probably see that your Full Spectrum 22K library file is only 4K in size and not the FULL 34K that it should be.

Delete Full Spectrum 22k.sdx. Now edit UserData.sxl and remove any lines referencing the Full Spectrum 22K library with Notepad.

Re-Install the Full Spectrum 22K Smartsound package that came with the extras download/CD.

Fire-up VS9 and click on the audio tab then click on the auto-music sub-tab. Stuff will happen Wink

At this stage, your problem should be sorted, but for the avoidance of doubt; click on Smartsound quicktracks button in VS9 and check that the Folders tab has the correct path to the sound files (as mentioned earlier above) and that the correct libraries are shown on the Libraries tab).

Finally, rebuild the Smartsound libraries, to be sure everything is as it should be.

Ron P.

[clemolo]

Thank you for your help vidoman. I updated the installer and deleted all the files as per the info but ended up losing the full spectrum22k altogether. I re installed it from my VS9 cd and all is back to normal