Ulead customer service

highpockets · Post by **highpockets** » Tue May 23, 2006 11:44 am

Has anyone actually talked to a real person at Ulead on the West Coast of U.S? If , so, HOW ?
I ordered a CD "Getting Results with VideoStudio " and it arrived damaged. I have been trying to get it replaced since February and all I get through the customer service internet site or the phone number is a "circle jerk". There seems to be no one whom I can contact directly via phone or e-mail that will handle my request. Seems pretty simple to me. I went from Pinnacle to Ulead because of the lack of customer service. Looks like neither was a good choice.

sjj1805 · Post by **sjj1805** » Tue May 23, 2006 11:53 am

Try contacting the author Charlie Hills directly via his website
http://www.getting-results.com/

highpockets · Post by **highpockets** » Tue May 23, 2006 8:45 pm

Thanks for the contact info. Results already ! The author is sending me a replacement CD. He understands customer service!

THoff · Post by **THoff** » Tue May 23, 2006 8:53 pm

Charlie is great -- I sent him e-mail late one evening and had a personal reply when I woke up the next morning.

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Ulead customer service

Ulead customer service

Getting Results with VideoStudio 9 CD