Downloaded VS10 - SmartSound keeps asking for @#$ disk

[ekholbrook]

I downloaded and installed the 3 big files (main, content, bonus) and for the life of me I cannot get the SMartSound to do anything except ask for the bloody CD and it indicates the files have not been copied to the HD... and yet... Within the manager I can play the files to sample them, and they also appear in the drop down on the audio edit page itself... I just can't do anything with them and a popup asking for the disk appears over and over.

I Don't HAVE a CD.

If I was supposed to create one, that's been left out of the install instructions (which amount to none anyway).

The install dumps a bunch of OGG files in my c:/smartsound/etc... folder and other crap in my documents and even more crap in program files/smartsound...

WHERE DO THINGS GO???... (sorry for shouting..., just a terrible installion process Ulead guys). I'm not an idiot but this install makes me feel like one that's for sure.

I have tried to reindex the files via the smartsound manager and it does see the files as it scans through the drive, but it still asks for the disk.

I tried the install/reinstall deal on SMartsounds website but that had no effect.

I tried droping the sound files and index files in various places across my HD indicated by various posts here and elsewhere to no effect.

Any ideas?

[sjj1805]

Your having a similar problem to marlene in this post
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=11462

There are a few suggestions in that thread you can try.

[ekholbrook]

Your having a similar problem to marlene in this post
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=11462

There are a few suggestions in that thread you can try.

Yeah, tried all that but the problem is, with the V10 download version, there is no "install" specifically for Smartsound. It comes bundled with a bunch of other stuff. Reading the other posts seem to indicate it's an install issue and refer to files that doen't exist in this setup or package.

All it actually does (among other things getting installed) is dump a bunch of OOG files in C:/smartsound/library, and the SDX files in my documents/etc...

Ulead suggested this in an email I can't respond to (the reply form doesn't work in gmail):

"Look for the Full Spectrum 22k exe file then run it to install SmartSound."

Well that's all fine except there is no Full Spectrum 22k.exe located anywhere on the drive, hidden, system, or otherwise. Not even an "exe" with the word spectrum was found.

In V10 in the auto music tab, it DOES show that these files are owned, just not installed locally and of course this annoying message about locating the disk. And nothing works. It's funny because the ones that you have to pay for and aren't even installed technically, DO work (I mean I can't play them but they don't give me an error message).

[sjj1805]

Firstly check the following location to confirm the existence of the Smartsound files:

C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc\Sound Files

and/or

C:\Program Files\SmartSound Software\Quicktracks\Library

Provided the files exist in the first one you can safely delete the second folder.
Now start VideoStudio 10 Editor.
Click the Audio Tab.
Auto Music Tab (in the middle of the screen)
click the wording "Smart Sound Quicktracks"
A pop up dialog box will appear, there is a large oblong button at the bottom of the pop up box "Rebuild Smartsound Libraries"
Click this and then reply to this post.
Thank you

[ekholbrook]

Firstly check the following location to confirm the existence of the Smartsound files:

C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc\Sound Files

and/or

C:\Program Files\SmartSound Software\Quicktracks\Library

Provided the files exist in the first one you can safely delete the second folder.
Now start VideoStudio 10 Editor.
Click the Audio Tab.
Auto Music Tab (in the middle of the screen)
click the wording "Smart Sound Quicktracks"
A pop up dialog box will appear, there is a large oblong button at the bottom of the pop up box "Rebuild Smartsound Libraries"
Click this and then reply to this post.
Thank you

Yep, been there, done that. It does rebuild and I see it run through all the available files, but again, upon attempting to choose one of the files, it once again asks for the disk and they still show as not being installed in that same Smart Sound panel


Here's another problem--- tech support keeps sending me these emails that I cannot respond to because, for whatever reason their form doesn't work in Gmail (or appears that way), so I have no way to respond except here.

In addition, they told me to goto: ftp://ftpph.ulead.com/upload_only with a special usename and password and upload my receipt and they'd send me a new download link.. that maybe my files were corrupt... Cool, but...

I tried both in a web browser (firefox and IE) and my ftp software and in neither case can I even get to the server, much less an error message or login or right click.

The best I get is a message:

The connection has timed out
The server at ftpph.ulead.com is taking too long to respond.

I checked right now and both my own website and company's website ftp work just fine. Go figure.

I also can't quite see how downloading the files all over again is going to fix anything... if the files were corrupt.. they're corrupt, they wouldn't install. They installed just fine... but it seems more like install files were missing many pieces as though the person who put them together forgot half the files (there's no docs for any of the content or bonus files, even though, for example theres a SmartSound help and/or docs folder... but nothing in it... huh? Why create the folder in the first place.

So it's all very weird to me

[sjj1805]

Please download the following:
http://www.smartsound.com/support/Quick ... er3027.exe
Then run it twice.
The first run will delete the smartsound plug in.
the second run will install a new version.
let me know if this solves the problem.

[ekholbrook]

Please download the following:
http://www.smartsound.com/support/Quick ... er3027.exe
Then run it twice.
The first run will delete the smartsound plug in.
the second run will install a new version.
let me know if this solves the problem.

Thanks for all your help Steve. I'll give it a shot. I believe I went this route as well, but can't hurt to try again.

I'll be honest though, I'm finishing up one project with V10 but will probably uninstall it shortly afterwards as several things don't work quite right as compared to my slightly older Media Studio Pro/Video Editor 7.. things such as Smartrendering, the text alignment doesn't stay centered when actually rendered, lack of cross fading of audio (easily). And maybe it's me, but the final output quality just isn't up to the same level as well, even with comparable settings.

[tommytucker]

downloaded 3.03 smartsound...un and then installl, Full Spectrum exe file ends in error message, failure to decompress...won't install sound files..but they seem to be on computer in proper folder...click on libraries in auto music....22K installed status...NO

[sjj1805]

Try the suggestions here:
Smartsound FAQ

[tommytucker]

installed full boxed version...Full Spectrum crashes at 'removing back up files' any other ideas

[tommytucker]

no luck either

[sjj1805]

I have a downloaded ESD version but I would think your boxed version will have the same set up structure.

There should be on the disc, folders named

• Document
• Program
  • uvs10
    • _graphics
    • Setup
    • Smartsound
• Setup
• Utilities

In the sub-directory Smartsound there should be two files
Quicktracks.exe
Full Spectrum 22k.exe

Try running the first one Quicktracks.exe. You may have to run it twice.
The first run should remove smartsound, the second run should re-install it.

[tommytucker]

I am going to give up on this for a bit. I do have VS9 installed on my other desktop..sounds work fine. Perhaps I can manually copy over a folder or something. I think there is something on my Dell that is causing that error message to come up when installing 22k file. It does notify that there was a problem..I will keep looking into this.

[sjj1805]

I am going to give up on this for a bit. I do have VS9 installed on my other desktop..sounds work fine. Perhaps I can manually copy over a folder or something. I think there is something on my Dell that is causing that error message to come up when installing 22k file. It does notify that there was a problem..I will keep looking into this.

The folder to copy across is:
C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc

[tommytucker]

but just deleted the above mentioned directory structure on problem computer and pasted in the smartsound folder mentioned above from the other machine. Smartsounds library on failed install was about 75meg...copied over working one with about 342meg I think. Anyway problem solved..thanks for all the advice people!