VS10+ Trial

weekender410 · Post by **weekender410** » Thu May 04, 2006 12:06 pm

Hello. Another newbie here. This looks like a group of very helpful folks and I'm hoping you can help me resolve a little problem I have with VS10+. As a little background, I had Pinnacle Studio 9 on my computer and it was nothing but trouble. To make matters worse, Pinnacle's tech support wouldn't even respond to my requests for assistance and there were no messages available when it would crash my computer to give any guidance. I'm hoping that Ulead will be the better option and I'm encouraged by what I've read here on this forum.

On to the issue at hand. I downloaded the trial version yesterday and installed it. I followed the inormation in the sticky post at the top of this forum as closely as I could. I started with a DV-AVI file, edited it down to about 26 minutes in one clip. No transitions, no nothing added. Then I tried to create the video file as described in the sticky post. The rendering gets to 29% and quits. I saved a copy of the file generated at that point and also wrote down the text in the little box generated at the same time.

I'm not certain what of that long text file is useful but I would be happy to copy and paste any of it that is.

I got the following in the small window that came up when I looked for details relating to the problem:

Appname VSTUDIO.DAT
App Ver 10.0.0.0
Modname DVSF.AX
Mod Ver 7.0.0.0
Offset 0000c7b1

Any ideas? Thanks in advance.

I've tried contacting Tech Support via Customer Service because it didin't appear that I could contact then directly without first registering the product. I'm not inclined to pay for the product so I can register it so I can talk to Tech Support if I can't get the product to work in the first place.

Dave

htchien · Post by **htchien** » Thu May 04, 2006 12:12 pm

I'm just wondering why it says VSTUDIO.DAT because in UVS the program file should be VSTUDIO.EXE, unless your system got virus infected.

If it's a typo, then I would check what DVSF.ax is. It seems it's a DV codec that conflicted with video editing softwares (not just Ulead).

For DV-AVI, Microsoft DV codec is suggested for stability.

Hope this helps.

H.T.

weekender410 · Post by **weekender410** » Thu May 04, 2006 4:57 pm

Thank you H.T. For your reply. I do run Norton A/V frequently and have never had a virus reported however I will check for one again. DAT was what it said. I'll investigate DVSF.ax to see what that is.

For what it is worth, the first few lines of the file generated by VS10 read like this:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="vstudio.dat" FILTER="GRABMI_FILTER_PRIVACY">

I did a search for "GRABMI_FILTER_PRIVACY" but couldn't make heads or tails of what I came across. Note that "vstudio.DAT" appears here as well

Curious things are afoot.

thanks again. I'll see what I can discover.

Dave

weekender410 · Post by **weekender410** » Fri May 05, 2006 2:11 am

H.T., I've run a virus scan (I even upgraded my Norton A/V software and got updates before doing a deep scan.) No virus found. I searched the computer and found VSTUDIO.DAT and DVSF.AX. They were both installed by VS10 Plus. Any other thoughts?

I wish Tech Support would reply to my e-mail. I'd like to figure out what I need to change or fix on my system to get it to work. It sounds like others are enjoying using it. Hmmm....

Thanks for your assistance.

Dave

Telgaladhion_Greyskye · Fri May 05, 2006 2:18 am

Have you tried reinstalling the program? (I think there's a post around here with complete instructions

)

Maybe it's a conflict with a different program? Run msconfig then disable all start up programs, restart your computer, then try it again.

weekender410 · Post by **weekender410** » Fri May 05, 2006 2:22 am

I'll try the reinstall thing after I search for the post you mentioned.

I did shut everything down with End It All and still got the same result.

If you come across that post I'd appreciate the link. Thanks.

Dave

Post by **Ron P.** » Fri May 05, 2006 2:25 am

Dave,

Here's the post, it's under the General Information section.

http://phpbb.ulead.com.tw/EN/viewtopic. ... 1923#54223

or scrolling down provides more information for several of Ulead's programs.

Ron P.

Telgaladhion_Greyskye · Fri May 05, 2006 2:36 am

Right on! I really s*ck at finding stuff...

I'm with stupid...

weekender410 · Post by **weekender410** » Fri May 05, 2006 10:05 am

Vidoman, thanks.

I did try a search before posting my questions but I must not have used the proper keywords. I'll give the reinstall a try.

T.G.

Dave

weekender410 · Post by **weekender410** » Fri May 05, 2006 1:17 pm

Well, I followed the instructions from that post about reinstalling VS10+. I did all the steps and also discovered some Pinnacle related junk in the registry that I got rid of as well. I defragged the HD while I was at it. Then I reinstalled VS10+.

This time things were going well and I expected to be able report that all your assistance solved my problems. I was also expecting to be able to reportI had registered the program and would be a full-fledged Ulead user.

Rendering got to slightly above 90% this time. I wasn't watching it when it quit. This time I got the BSOD with the following Stop message.

0x0000000A (0x61506567, 0x00000002, 0x00000000, 0x804E7412)

I'll try a search for this but if anyone has any additional ideas, I'm open to trying them. Thanks.
Dave