Icant upgrade Ulead VideoStudio 9

solo la roma · Post by **solo la roma** » Sat Apr 15, 2006 6:15 pm

hi
I had downloaded the Ulead VideoStudio 9 (Upgrade/ESD) but when I installed it remove the Ulead VideoStudio 9(not trial version ) then when i try Reinstall Ulead VideoStudio 9 (Upgrade/ESD) I get error message sed that ther is no Ulead VideoStudio 9 installed
i buy Ulead VideoStudio 9 (Upgrade/ESD)
by downloading because ihad problem in Ulead VideoStudio 9 to try find solution for my problem
the problem is i cant find video filter from the Folders list befor its all ok but from 2 days i had this problem
i try Update (Ulead VideoStudio 9 Update Pack ) and when i installed I get error message sed that ther is setup cannot find uled installed on your system" so What do I do
my program not trial version and ineed help

Post by **Ken Berry** » Sat Apr 15, 2006 9:19 pm

If you have the Upgrade version, then to install it the program has to be able to detect a previous version of Video Studio on the computer. As I understand it, this can be version 6, 7 or 8 (and perhaps 5?) It does not have to be the full version, even an SE version on a disc which comes bundled with hardware will do. And in fact, you normally don't even have to install the program first -- simply put the earlier disc in one of your computer drives during installation of VS 9, and the installation program should see it, accept you have the earlier version, and then go on to install VS9.

As I understand it, after you downloaded the upgrade version, you did not first uninstall the trial version, and simply loaded the upgrade over the top of the trial version (I assume you did this since the installation may have counted the trial version as an 'earlier version'...). But in doing so, it possibly only replaced the existing trial files, and did not install all the rest of the program e.g. all the filters.

solo la roma · Post by **solo la roma** » Sat Apr 15, 2006 11:22 pm

Ipurchased online the VS9 (License) but Ididnot purchase the Backup
CD or Boxed version and I installed
on my pc and activaed my license and the The Programm
worked fine but I need upgrade VS9 so I purchased online
the Ulead VideoStudio 9 (Upgrade/ESD)and when I try
to install the VS 9 upgrade at first time it uninstall the VS9 and restar my pc and I try install the VS 9 upgrade agen but there is message says that there is no Ulead VideoStudio 9 installed
can you hlep me pleas

Post by **Ken Berry** » Sun Apr 16, 2006 12:53 am

Sorry I misunderstood your first post. But there is still some (considerable) confusion here. If I now understand you correctly, you first purchased the licence for the full download version of VS9, and not the trial version. Is that correct? But you did not order the back-up disc by mail. You installed the program and it worked. OK so far?

But then somehow you got the idea there was an upgrade, but thought you had to buy another version of the program? Correct? So you bought the Upgrade version and downloaded that also, and it uninstalled the original installation. And after rebooting your computer, the Upgrade version could not find another version of Video Studio and would not load. Correct?

Well, if the above is correct, then I am sorry to say you have paid twice for a single product. The first version you bought was the full version. What you are calling an 'upgrade' I think really only means the update patches which are available free on the Ulead web site.

And as I explained in my original post, the second version you bought, the Upgrade version, is also a full version. But once you uninstalled the original full version, the Upgrade version will always look for a previous version, and will not install unless it thinks you have a previous version.

If all this is still correct, then you should reinstall the first version, and then go to the Ulead site and download the FREE updates for it. You don't need to pay any more for those updates. And you should also approach Ulead for a refund of the price of the second, Upgrade version you bought mistakenly.

solo la roma · Post by **solo la roma** » Sun Apr 16, 2006 10:59 am

Thanks for replying yes its all correct
I understand now but Itry Update Video Studio 9 (Ulead VideoStudio 9 Update Pack )
and when i installed I get error message say that
the setup cannot find ulead installed on your system" so What should I do

sjj1805 · Post by **sjj1805** » Sun Apr 16, 2006 11:06 am

Firstly completely remove it using the procedure as shown in the 2nd post down here:
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=11923

Then re-install

solo la roma · Post by **solo la roma** » Sun Apr 16, 2006 11:44 am

Thanks IWILL TRY

solo la roma · Post by **solo la roma** » Mon Apr 17, 2006 8:28 pm

hi I did follow the instructions as was posted in the second post in this thread Iremove completely Video Studio 9 and then reinstalled it and then I try update again but it still give the error message
"the setup cannot find ulead installed on your system"
do you think the smart download Could download all update patches because i can use smart download without any problem
Please advise Thanks

sjj1805 · Post by **sjj1805** » Mon Apr 17, 2006 11:07 pm

I still don't think you've fully grasped what Ken has pointed out.
Your Original Download Version of Video Studio and the other one you have the "Upgrade version" they are one and the same.
You dont install both, you install one or the other.

The upgrade version is not an upgrade of your exisiting Version 9.
The upgrade version is what you buy if you have an earlier version such as version 8 which you want to upgrade to version 9.

Do not confuse UPGRADE with UPDATE.

You UPGRADE from a lower version to a higher version.
You UPDATE a version with patches and fixes.

solo la roma · Post by **solo la roma** » Tue Apr 18, 2006 10:05 pm

Thanks for replying