trying to make it work

wymjym · Post by **wymjym** » Fri Apr 14, 2006 6:57 pm

Hi,
I have many years of experiance using UL PI (since 3.).
Several times I was sorry I upgrade most times I was not.
I just built a new dual core amd system and after installing xp-pro + 60 or so other programs I gulped and installed P-ll. I was happy to see it load and I used it for a few minutes. Several days later I tried to start er up but it stalled and failed to open up.

I have too much time invested in installing and confirguring all of the other programs to reinstall windows etc.

I would like to be able to use the UL-PI-ll however.
I followed the faq for reinstalling and after some 8 or so attemps I can say that I always get stopped at:

AppName: iedit_.exe AppVer: 11.0.0.0 ModName: mfc42.dll
ModVer: 6.2.4131.0 Offset: 0008f549

I have reinstalled mfc42.dll, verified its version etc and after several weeks of using this machine the UL install is the only one I am having any issues with. This leads me to believe the dll file is good.

Can anyone guide me in fixing this install without resorting to re installing windows?
thanks
wj

keenart · Post by **keenart** » Sat Apr 15, 2006 12:29 am

mfc42.dll is a Windows XP System file. Many Programs install their own version of the DLL from version 6 to 6.2 into their own program directory. However, PI11 is not one of those programs it relies on the installed XP DLL. Microsoft Foundation Class 4.2 Visual Basic is the meaning. Again, PI11 uses the installed version. Therefore, somewhere along the line, your OS install or your PI11 install has failed.

OR, right now, there is an issue with Duel Core processors, motherboard and video card driver incompatibility when used with Graphic Editors. I suspect this is where your real problem lies. Changing driver versions seems to be the only current cure.

wymjym · Post by **wymjym** » Sat Apr 15, 2006 12:19 pm

thanks keenart.

The mobo has the latest drivers but I just had a flash! I set up the UL-11 using a single monitor. One of the final configuration changes I made to the system was to add my multi monitor support. I am running three displays 2 driven by a matrox card and one by an ati card. I recall that when I (tried) to go from UL-9 to XL I ran into some huge, never resolved user problems and then finally it degenerated into a no run situation. I spent many hours trying to get it to work to no avail. (I would also like to mention that after reading the 8 or 9 pages of bug reports dealing with UL-11 that almost every one of the suggested fixes was what I was told back with the UL XL stuff. The UL tech help always suggested that either windows was at fault, the DL version of UL might be corrupted --I installed from a cd that was purchased--or some other act of GOD caused the problems. I'm sorry to see that UL has not addressed these issues more diligently. I am constantly reminded of that by trying to use UL PI. In apparently more complex setups it is at best a 50/50 proposition. Each time I try I find that I am forced to learn a little more of the Adobe PS interface.

Is there any way of literally taking the information from the crash log and determining what causes the hiccup? if so...where can I go for this type of assistance?
thanks
wj

keenart · Post by **keenart** » Sat Apr 15, 2006 4:15 pm

I would not be all surprised if PI faulted with a multi-monitor support, especially if you are running two different graphic cards. The difference in two graphic card drivers, would set off PI.

I have used two cards in the past but both were the same Make and Version using the same drivers, and both were PCI plug-ins, and two monitors of the same Brand, and did not have problems. This was the recommended setup by the graphic card manufacturer and seems to work with some editors. Matched pairs of everything!~!

Unless you are using Dr. Watson, in a Full Debug Mode, you will not get much from the cryptic shorter version. You can always send it on to Microsoft and they will record the problem and possibly make adjustments or sometimes inform the software company. Barring that, they will add a snippet of code in one of their registry folders that will stop or kill the offending app. I have sent the information in a text file to Ulead’s Tech Support in the past when I have had problems such as this. I cannot say it would be of any value in your case.

I have PS, CorelDraw, Corel Photo-Paint, Corel Paint Shop Pro, and a host of other Graphic Editors. PS is expensive and does not have as many presets and capabilities as does PI, but it does support multi-processor and multi-monitor setups as long as they are Intel MMX based.

I no longer use the multi-monitor setup, as it is too much of a hassle with many of the Editors. I have three computers now, the forth just popped. Therefore, I run two computers at the same time and stay out of trouble. A friend uses a laptop with a Firewire B connection to his Desktop works good. There are other setups that us KVM's but do not know if they would be of any help.

wymjym · Post by **wymjym** » Sat Apr 15, 2006 5:39 pm

Hi Keenart,
Thanks for that. I was thinking that I might need to bind the program to one of the cores but then remembered the same problem with my old single cpu system and 2 monitors.
I should mention that in the old system I had one card, one set of drivers and two identical monitors etc, etc….PI XL really had problems with it. So now with three monitors (all the same) and two different cards PI-11 is probably shaking in its boots at just the thought of working.
I’ll give this thing one more go next week. I’m going to get another hdd and just for the heck of it I’ll load another OS (version) on it along with just UL-PI11. and configure with just one monitor. If it works I’ll see if adding the extra monitors breaks it or not. I suspect that I’m wasting my time but I have also found that when it works it does lessen my working times for many tasks. Once I did start to add up the repair and reinstall times and that certainly diminished the time I thought I was saving using Ulead.
I haven’t quite given up but I’m very close.
Thanks again,
wj

keenart · Post by **keenart** » Sat Apr 15, 2006 10:44 pm

One more consideration, if you havn't already done so, before you go to all of the additonal trouble. You might consider uninstalling Ulead, deleting the two Ulead Folders, defragging your hard drive and reinstalling with the Anti-virus and Firewall turned off. Just to make sure the Anti-Virus software didn't damage your first install.

If that doesn't work then you will know the OS and PI are okay, just not working with your setup. And, if you are really interested you can call up Dr Watson, put a shortcut in the Start folder. Change Dr Watson to collect all of the data during a crash.

You can also use the Administrators Tools to go into Events Viewer and find the Errors, right click on it and you will get some info. You can still find the old Errors in the log.

Good Luck!

wymjym · Post by **wymjym** » Mon Apr 17, 2006 12:40 pm

Hi,
I've been down that road (several times) but I tried just once more.
No - Joy!!

I"ll try adding the other hdd and see if that works. I have my doubts but if it does work I'll post back.
If not....good luck to all that depend on ULead.
wj

htchien · Post by **htchien** » Mon Apr 17, 2006 6:03 pm

1. PI should work with multi-monitor support, for I use PI on my notebook PC with dual LCDs and no problems.

2. Maybe you need to consider if there are some other programs conflicted with PI (if no virus is found). From my former experience, some versions of PI will fail to run at MFC42.dll if a MSN Messanger plug-in, MSN Plus, is been installed in the system. Maybe you can check the possibility if any program conflicted with Ulead.

If you still cannot know what program might be the cause, you might need to do a clean OS install then install programs one at a time to check if it conflicts with PI.

I know it's a pain, but sometimes it just happens.

Hope this helps.

H.T.

wymjym · Post by **wymjym** » Mon Apr 17, 2006 8:04 pm

Hi HT,
I had 11 running on my previous dual monitor/ single core AMD/ win 2000 pro system. It seemed stable but had a few weird behavious (like loosing the curser if you were saving a large file and moving the curser from one desktop to the other...it would disappear and never come back unitl restarting the computer...but

This is a new system, I have over 70 (I just counted) programs installed, it has three monitors, AMD dual core processor.
I do not have enough time in my life to do a complete reinstall just so that Ulead 'might' work. But I would like it to work.
I do not use MSN but I'll look and see if by default something got turned on.
thanks for the thoughts
wj

htchien · Post by **htchien** » Tue Apr 18, 2006 2:31 am

For the disappear problem of the cursor on multi-monitor system, sometimes it's a issue of the display card driver. In my system PI works well. The display card/chip I have in my 2 systems:

Notebook: Intel Exterme Graphics 2 (with 1 video out to 17' LCD)
ATi Radeon 9550 (1 D-sub and 1 DVI out to 15' LCDs)

Maybe you can contact the manufacturer of the display card to see if there is any updated driver?

Hope this helps.

H.T.