UVS 9.0 installation

[Dr S.]

Hello

Am trying to reinstall full version of UVS 9.0 onto a new harddrive. I downloaded the trial version again but am not being given the option of activating the full product by entering in my name/purchase reference - it goes straight to the interface. Under 'About Ulead' no serial number appears, which suggests it is not being recognised as a full version. Also, after downloading update packs I cannot install these - error message is 'Cannot find UVS 9 on your machine'.

UVS 9 is installed on drive C and this has just been formatted. I have also followed the instructions on the forum for reinstalling UVS 9.0.

Any suggestions welcome.

Thanks

Simon

[sjj1805]

although you can have different versions of the same product on your computer
eg. videoStudio 7, videoStudio 8, videoStudio 9
Having a trial version will interfere with a full version. You need to completely remove the Trial version and then install the full version.

[Dr S.]

Thanks Steve. I do not recall downloading a separate version of the full programme; I had a trial, then when prompted to buy it on starting the programme I did so and entered the activation code I was sent to unlock the trial. Are you saying that to get the full version I need a separate download now? If I so I will contact customer support and ask them to help me out.

[sjj1805]

Please view the first post here:
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=11923

The post also includes a link to the customer service request form.