Video Studio will not start after installation

progc · Post by **progc** » Sat Apr 01, 2006 3:37 am

Just installed VS6 that came with ADS Instant DVD, Program crashes on startup with memory error (cannot write memory at address 000000). I can't get to tech support as no SN came with this purchase, it is embedded in the program, but won't display as the program wont start. I would upgrade if I thought it would work, but there is no support! How do you get tech support for installation problems?

Post by **Ron P.** » Sat Apr 01, 2006 3:45 am

Hi Progc, welcome to the forums..

First, Ulead does not support VS6, especially the freebie that comes bundled with hardware. VS6 is a Phased Out program.

What you can do, and what I woud do, is go to Ulead's site and download the free 30 day trial of Video Studio 9. That is the most current version, and will give you a great idea of what you can do.

http://www.ulead.com/vs/trial.htm

Regards

Ron P.

progc · Post by **progc** » Sat Apr 01, 2006 3:52 am

Thanks Ron, I don't see V6 on the phased out list, and didn't find a free download, guess I was too frustrated trying to get to support. I'll try out the trial version.

Post by **Ron P.** » Sat Apr 01, 2006 3:57 am

In order to find the Phased Out programs list you have to navigate to it:
1. Click on Tech Support, Video Studio
2. Select Earlier Version
3. Then you will get the page that lists all of them found here:

http://www.ulead.com/tech/phasedout.htm

Regards..

Ron P.

sjj1805 · Post by **sjj1805** » Sat Apr 01, 2006 4:41 am

After checking out the trial version of VS9 it may be worthwhile hanging on a bit. It has been announced that VS10 will soon be released though we do not yet have a date.
Please view this link for details:
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=12293

progc · Post by **progc** » Sat Apr 01, 2006 11:35 pm

I downloaded VS 9 and got the same result, error in vstudio.exe, program does not start. Help!!!

Post by **Ron P.** » Sun Apr 02, 2006 12:56 am

Progc,

Was going to post asking about your system, but then took a look at your System Specs. I think I found the answer. You are running Windows Server 2003. According to Ulead, Windows Server is not specified as a supported OS.

# Intel® Pentium® III 800 MHz or higher
# Microsoft® Windows® 98 SE, 2000, Me, XP
# 256 MB of RAM (512 MB or more recommended)
# 1.2 GB of available hard drive space for program installation
# 4 GB+ hard drive space for video capture and editing
# Windows®-compatible display with at least 1024x768 resolution
# Windows®-compatible sound card

The link to Ulead's webpage that displays the System Specifications can be found here:
http://www.ulead.com/vs/sysreq.htm

Regards

Ron P.

progc · Post by **progc** » Sun Apr 02, 2006 1:54 am

Ron,
Right you are! Most programs work on Server 2003 just like XP, but not this one. I tried installing VS9 on my laptop with XP Pro and it works fine. Now I have to decide where to go from here..... (Sony works on Server 2003)

Thanks for your help.

sjj1805 · Post by **sjj1805** » Sun Apr 02, 2006 4:35 am

One suggestion would be to either use one of your exisiting Hard Drives or purchase a third (They are fairly cheap nowadays) and create a Multi-Boot System with XP on the new Hard Drive.

Please see the 3rd post down here:
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=12358