Don't touch Update Pack 1!

oglitsch · Post by **oglitsch** » Tue Mar 28, 2006 6:22 am

I downloaded Update Pack 1 and installed it. But then PI11 didn't work anymore! Text could not be edited anymore, and most of toolbar menus didn't work anymore:-((

After restoring an older backup PI11 works now again.

It seems to me that Ulead never checks a release or update before distributing to the public - sad, sad, sad. And why are all the errors mentioned in this forum still not solved?

htchien · Post by **htchien** » Tue Mar 28, 2006 8:41 am

My PI 11 works with the service pack.

As I know, Ulead did check the update before it releases. However, every PC system is not identical so issues might still happen.

Maybe you can try the reinstallation steps in http://phpbb.ulead.com.tw/EN/viewtopic.php?t=11923 and then try again.

Hope this helps.

H.T.

keenart · Post by **keenart** » Tue Mar 28, 2006 1:02 pm

Htchien is correct:

And, I would add, the majority of issues of failed installs are due to bad installs on the part of the User. OS damage, bad system configuration, overclocking, are the other occassional culprits.

Computers are not like Televisions! Thousands of Manufacturers, thens of thousands of Software programs, and Billions of lines of Code. I am surprised it works at all.

Most Users fail to prepare their system for an install, and even more rarely forget to turn off their Anti-virus and Firewall software before installation. Always quick to blame someone else when everything does not go their way.

I just installed Norton 2006 Internet Security, and while downloading updates from Norton, a Trojan Horse got my system and trashed my install. Fortunately I have Full Partition backups, and therefore started the process again.

I suppose I am to blame Norton, because someone sent them a Virus.

And, if you read through the many posts on this Forum, you will see many are resolved.

Xyzzy2 · Post by **Xyzzy2** » Tue Mar 28, 2006 2:43 pm

I just did my duty as a moderator.

I'm going to close this thread if this kind of thing continues.

It's one thing to state ones opinion, and an interely different one to use this forum for blatant attacks.
Entire post deleted by Heinz-Oz

keenart · Post by **keenart** » Tue Mar 28, 2006 6:10 pm

Xyzzy2

Read your posts more carefully?

Not my opinion, it is a matter of fact, industry wide knowledge among professionals!

Unfortunately, viruses and Trojan Horses are downloaded all of the time. (My Opinion here:) Humane nature, some sinister SOB getting their kicks at the expensive of others. And, if you think your Virus protection will stop every virus, you are sadly mistaken.

In some cases, Norton does nothing to the virus until downloaded. When Norton tries to recover, sometimes it is too late and can damage a file or files, active-x control, or the registry left impaired.

In my case Ulead would not open, and Photoshop menus were grayed out, the Anti-Spam filter stopped working and my Subscription went to “0” days. After reinstalling my partition, which took 5 minutes and re-downloading Norton updates which took 15 minutes the second attempt worked.

Menus that disappear, keys that do not work, and other anomalies that leave the User unaware their system is damaged, sound familiar.

Few read the User manuals or Guides, and expect the software to react to their every command. It does work properly when you know how to use it. I believe I just demonstrated that.

Grow-up man! “Only humans make the world inhospitable.”

htchien · Post by **htchien** » Tue Mar 28, 2006 6:33 pm

Please, no offensive posts and no attacks. People come here for asking help or to help people, not to attack. I would be very appreciated if you stop those words.

Thanks and best regards,
H.T.

sjj1805 · Post by **sjj1805** » Tue Mar 28, 2006 7:05 pm

Xyzzy2
I recall a British Computer Magazine doing some tests a couple of years ago upon anti-virus programs. They began with a clean installation of an operating system and then installed an anti-virus program.

These programs then connect to the internet to update themselves with the latest virus definitions. I remember reading in that article that many of the test systems were attacked by new viruses before the anti-virus program had been given the chance to update itself.

And so the phrase for ALL of us is
"There but for the grace of God go I"

No matter how knowledgeable or how sophisticated our systems are, we are ALL prey to those virus attacks with new ones being released every day.

I agree with Htchien, users should NOT attack other users who are only doing their best to help.

Steve J

oglitsch · Post by **oglitsch** » Tue Mar 28, 2006 7:22 pm

htchien,

Thank you for the link to the re-install instruction - I will try it.

Just another word to keenart: I read all the posts in this forum, but there are no solutions from Ulead but work-arounds from many other users. That's a big difference!

PI11 is not mature in my opinion. I simply can't understand why bugs like the strange behaviour of the text tool (unless you reload the workspace) are still not fixed. And since many versions now PI still crashes to desktop when carrying out many operations short one after the other. I use a few tens of software on my computer, but in no other one I discover so many bugs like in PI. What a pity for an otherwise great graphic tool, which I love and hate since version 3.0!

Xyzzy2 · Post by **Xyzzy2** » Tue Mar 28, 2006 8:16 pm

I just did my duty as a moderator.

I'm going to close this thread if this kind of thing continues.

It's one thing to state ones opinion, and an interely different one to use this forum for blatant attacks.

Entire post deleted by Heinz-Oz

Black Lab · Post by **Black Lab** » Tue Mar 28, 2006 8:44 pm

Ulead fact no 1.- we produce buggy software, and while buggy is a norm, our is buggy to the extent that it is completely unusable for many.
Ulead fact no 2. - we don't give a s*** about fact no 1. We will release one patch and if you are lucky, the patch will solve your problem. Of course it the patch installs at all.
Ulead fact no 3. - this Support we offer is a joke. We don't answer support e-mails. If we answer, you get reinstall procedure for our product. If you are lucky, it may work.

So why do you use Ulead products?

htchien · Post by **htchien** » Tue Mar 28, 2006 8:47 pm

Xyzzy2 wrote:Ulead fact no 1.- we produce buggy software, and while buggy is a norm, our is buggy to the extent that it is completely unusable for many.

At least PI works for me and is not unusable, speaking as a real PI user from PI 7 to PI 11.

Xyzzy2 wrote:Ulead fact no 2. - we don't give a s*** about fact no 1. We will release one patch and if you are lucky, the patch will solve your problem. Of course it the patch installs at all.

In my 2 systems your no. 1 is not true, and the patch installed properly.

Xyzzy2 wrote:Ulead fact no 3. - this Support we offer is a joke. We don't answer support e-mails. If we answer, you get reinstall procedure for our product. If you are lucky, it may work.

Actually the support will response, just follow the instructions listed in the tech support form.

Ulead Tech Support:
http://www.ulead.com/tech/techsupport.htm

And some info about the tech support:

http://phpbb.ulead.com.tw/EN/viewtopic. ... ght=#55276

Xyzzy2 wrote:Do you deny these facts?

Yes, I just did.

Xyzzy2 wrote:Also, learn the fact, that main problem with PI is PI itself, and any software that cannot properly install/uninstall itself is a pure POS. That's a fact, industry wide knowledge among professionals

There are many issues a program can or cannot install. I do not think you can blame everything on Ulead.

If you have any issues that PI cannot work for you, please let me know, and I (and others) will try to help you.

Best regards,
H.T.

Xyzzy2 · Post by **Xyzzy2** » Tue Mar 28, 2006 8:52 pm

Black Lab wrote: So why do you use Ulead products?

Actually I don't use PI currently, but my old PicturePublisher 8. I don't feel like reinstalling all the time in the hope that it helps (and I've tried).

VS works better, it is not crashing at least, of course if I follow "recommended procedure" which is bizzare thing in itself.

X.

Xyzzy2 · Post by **Xyzzy2** » Tue Mar 28, 2006 9:10 pm

htchien wrote: If you have any issues that PI cannot work for you, please let me know, and I (and others) will try to help you.

Nice it works for you. That's one. We can start counting.

As you can see from this forum, I can write and read English good enough to understand/be understood. I don't feel like writing support for 50th time to get no answer. And yes, I've read "how to use support" topics- before I sent for the first time. And I've used different e-mail adresses etc etc. I get promotional mails with no problems. Anything from Ulead is whitelisted in my spam filters.

I accept bugs in software, I don't accept Ulead's form of "support", and approach to fixing bugs and user community. There were enough cases in forum to demonstrate it. Another problem company comes to mind- ACDSee (I don't have their software, lucky me).

OK, down to business, second most annoying thing: why PI crashes on start every 2nd or 3rd startup? And why the patch has problem with locating it? Please don't tell me to reinstall PI or Windows. I've already tried that. My registry is OK, tracing with Filemon or Regmon shows nothing interesting. No viruses, adaware, rootkits, not even unallowed tracing cookies. Also, I have no other problems with either my PC or my software. Only problems are confirmed bugs in other applications.
And the most funny thing which I've learnt from this board is that some day it may start working. Just like this.

And my greatest wish is that Ulead proves me dead wrong some day.
I don't fancy being always right. I fancy using a nice program.

X.

keenart · Post by **keenart** » Wed Mar 29, 2006 12:18 am

Master Chien,

My sincerest apologies, my words were illustrative from real-life experience, and not meant to offend. I am always willing to help those in need.

My Opinion:
This Forum reflects some of the problems of a very small minority of users. When you are mad, so be it that does not mean the software is useless nor do you need to denigrate the software. That course of action does not improve the product nor make it work.

Xyzzy2

Out of the 10,000,000 copies of Ulead sold there are roughly 2500 people complaining about the product. That is more than one.

I understand Heinz reason for cutting off the discussion. Most Forums would edit your comments or delete them when offensive to other people or the product.

heinz-oz · Post by **heinz-oz** » Wed Mar 29, 2006 12:28 am

Just to clarify where I was coming from when I deleted certain post:

If you care to look at the very top of every forum page, you can read

Ulead User To User Web Board

●For discussions of Ulead products ONLY!
●Profanities and Offensive posts will be monitored and removed