GIF Animator 5 XP installation problem

gbehrman · Post by **gbehrman** » Fri Mar 24, 2006 11:05 pm

I have been using GA5 on my WindowsMe pc OK. I have the CD complete with product serial number.

I am now trying to install this product on my new WindowsXP MCE computer, but after entering the product serial number the NEXT button remains greyed out.

I have tried running the RUNAS command as the Administrator, but it makes no difference. The NEXT button remains unavailable.

Any ideas, anybody?

Thanks

Post by **VikingAnimations** » Sat Mar 25, 2006 1:17 am

Have you tried logging in as an administrator and installing?

Any further details would be useful and appreciated. Such as type of anti-virus, firewall, anti-spyware apps, what version of XP (home or pro) and what service pack. Thanks.

gbehrman · Post by **gbehrman** » Sat Mar 25, 2006 8:53 pm

As I said in my post, I tried to do the installation with the RUNAS command signed on as the Administrator even though being the sole user of a stand-alone system I already have administrator status.

I am using RUNAS because the Administrator logon only displays on my startup screen when I am in safe mode, and in safe mode I don't think my CD drive works.

As I mentioned in my post, I am using WindowsXP MCE. I have SP2 installed and am using McAfee anti-virus and ZoneAlarm firewall; currently I don't have any anti-spyware installed.

Any help appreciated.

Post by **VikingAnimations** » Sat Mar 25, 2006 10:41 pm

Reboot your PC. Disable McAfee, and if you have ZoneAlarm's Program Control on, turn it off too.

Triple-check that you have the Product Key/Serial No. entered correctly. Be patient during the install, just in case.

That's all I can suggest from here at the moment.

gbehrman · Post by **gbehrman** » Sat Mar 25, 2006 10:58 pm

Thanks for the suggestion, but the same unsuccessful result!

Post by **VikingAnimations** » Sun Mar 26, 2006 4:05 pm

The next step would be to contact Ulead's technical support.

http://www.ulead.com/tech/techsupport.htm

Best of luck!

sjj1805 · Post by **sjj1805** » Sun Mar 26, 2006 4:12 pm

I read a similar post here a couple of weeks ago and the cause on that occaision turned out to be that the member hadn't inserted anything in the "Company Field" on the registration screen.
As a private user I place my postcode in that box.

Steve J

Post by **VikingAnimations** » Sun Mar 26, 2006 4:29 pm

Duh... You may be onto something, Steve! I forgot about silly things like that. I just stick "N/A" in there usually...

Two heads are better than one someday!

gbehrman · Post by **gbehrman** » Sun Mar 26, 2006 9:30 pm

Thanks guys, that worked a treat!