I purchased a smart download for Photoimpact 10 last summer. My computer crashed shortly after. I have disks of my old hard drive but can not find the install file and really I do not even know the name of the install file. Ulead has no record of my purchase and I can not find exactly when I downloaded. Is there anyway to get the information to reinstall from the actual program/data files? Can anyone think of anyway I can locate my license number?
Thanks for any ideas!
Help getting photoimpact reinstalled
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sjj1805
- Posts: 14383
- Joined: Wed Jan 26, 2005 7:20 am
- System_Drive: C
- 32bit or 64bit: 32 Bit
- motherboard: Equium P200-178
- processor: Intel Pentium Dual-Core Processor T2080
- ram: 2 GB
- Video Card: Intel 945 Express
- sound_card: Intel GMA 950
- Hard_Drive_Capacity: 1160 GB
- Location: Birmingham UK
Did you register with the Ulead Website if so you can retrieve your serial number from there. Otherwise check your emails for a record of the original purchase and activation or serial number.
Failing that - Bank Statements. I have online Banking and can retrieve Bank Statements from about 6 years ago.
The serial number is located in the Windows Registry
[HKEY_LOCAL_MACHINE\SOFTWARE\Ulead Systems\Ulead PhotoImpact\11.0\Installer]
Regards
Steve J
Failing that - Bank Statements. I have online Banking and can retrieve Bank Statements from about 6 years ago.
The serial number is located in the Windows Registry
[HKEY_LOCAL_MACHINE\SOFTWARE\Ulead Systems\Ulead PhotoImpact\11.0\Installer]
Regards
Steve J
Last edited by sjj1805 on Sat Mar 04, 2006 3:59 pm, edited 1 time in total.
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robrwy
same problem
I have the same problem. Reinstalling on the new drive puts PI11 back into trial mode. I have twice asked Ulead for help and sent them a copy of their original installation email at their request, since when silence. I emailed them again via their website. Standard acknowledgement then silence. The "trial" runs out in 7 days. I have been a user of PI since version 3, but this experience has really disillusioned me.
Re: same problem
Robrwy,
Can you find your serial number after loging on to the members area?
I assume that you installed photoimpact from a download?
After I logon in to
From there I get a listing of my Reistration Information which gives me my Serial Number, product Name and Date. So if you have registered your copy of Photoimpact, the serial number should be available and I would think that it could be entered to turn your demo into a registered copy.
If this was a download, going to the Element 5 support area, I can find my original invoice, which give me my order number. They do the actual order fulfillment and it possibly might help you out.
http://esd.element5.com/ccc/?languageid=1
Can you find your serial number after loging on to the members area?
I assume that you installed photoimpact from a download?
After I logon in to
, then I can click on My Registered Product on the left side of the screen under project management.member
From there I get a listing of my Reistration Information which gives me my Serial Number, product Name and Date. So if you have registered your copy of Photoimpact, the serial number should be available and I would think that it could be entered to turn your demo into a registered copy.
If this was a download, going to the Element 5 support area, I can find my original invoice, which give me my order number. They do the actual order fulfillment and it possibly might help you out.
http://esd.element5.com/ccc/?languageid=1
[/u][/url]robrwy wrote:I have the same problem. Reinstalling on the new drive puts PI11 back into trial mode. I have twice asked Ulead for help and sent them a copy of their original installation email at their request, since when silence. I emailed them again via their website. Standard acknowledgement then silence. The "trial" runs out in 7 days. I have been a user of PI since version 3, but this experience has really disillusioned me.
[b]"Major combat operations in Iraq have ended. In the battle of Iraq, the United States and our allies have prevailed." President Bush, standing under a "Mission Accomplished" banner on the USS Lincoln aircraft carrier, May 2, 2003. [/b]
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robrwy
Thanks , but...
Firstly, many thanks for replying. Unfortunately, as well as downloading I "tried before I bought" then converted the download to full licence. To do this requires a confirmation number in addition to the serial number, and this is what I am lacking. My advice is - if you TBYB then NEVER convert, just uninstall then buy the product from scratch. Fortunately someone who had a full licence copy allowed me to install from their CD. So I am back up and running, but I dont think I will ever buy from ulead again. Their products are excellent but they tie their customers up in so many knots that its like working in battlefield conditions. They then fail to deal with the resulting problems. They need to learn that the customer is king.
Thanks again for your response.
Thanks again for your response.
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keenart
robwry
I would take issue with your statement. It is your responsibility to save your invoice, receipts, and serial numbers in a safe place. Most software companies warn you of this on the disc jacket near the key, unfortunately many people ignore the warning and throw the information away thinking they will never need it.
You might try the following advice and then you will not have to endure "Battlefield Conditions."
I put all of my account numbers, serial numbers, and Web contacts on a 2 x 4 inch Shipping label, and then put that label on a CD jacket with the Install CD. And if I don't have a CD and have downloaded, I still do the same, just in case.
I would take issue with your statement. It is your responsibility to save your invoice, receipts, and serial numbers in a safe place. Most software companies warn you of this on the disc jacket near the key, unfortunately many people ignore the warning and throw the information away thinking they will never need it.
You might try the following advice and then you will not have to endure "Battlefield Conditions."
I put all of my account numbers, serial numbers, and Web contacts on a 2 x 4 inch Shipping label, and then put that label on a CD jacket with the Install CD. And if I don't have a CD and have downloaded, I still do the same, just in case.
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robrwy
When you convert TBYB to full licence, the ULEAD provider in Germany does not give the user the authority code. It simply authorises use of the software by auto download. You have to apply for the code as and when you reinstall. Ulead confirmed that they would provide this provided I notified them of the original order number and serial code. I have done this three times and have not had a response from them to any of my attempts to provide this information. Their original email included a text space for the reply, and on each occassion my reply was acknowledged, but I never received any further communication from that point. The points you make are valid , but do not cover the point at issue in this case.
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keenart
-
sjj1805
- Posts: 14383
- Joined: Wed Jan 26, 2005 7:20 am
- System_Drive: C
- 32bit or 64bit: 32 Bit
- motherboard: Equium P200-178
- processor: Intel Pentium Dual-Core Processor T2080
- ram: 2 GB
- Video Card: Intel 945 Express
- sound_card: Intel GMA 950
- Hard_Drive_Capacity: 1160 GB
- Location: Birmingham UK
I go even further. when I download software I save it all onto at least 2 CD/DVD discs and include on that disc copies of all the purchasing correspondence relating to that purchase.keenart wrote:I put all of my account numbers, serial numbers, and Web contacts on a 2 x 4 inch Shipping label, and then put that label on a CD jacket with the Install CD. And if I don't have a CD and have downloaded, I still do the same, just in case.
Whats the cost of a blank DVD disc nowadays compared to the possiblity of losing your software if/when a disaster strikes your computer.
Steve J
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keenart
Okay found the information I was looking for in my files.
In the USA www.element5.com handles all of the licensing, sales, and distribution for ULEAD. That is also, where my authorization codes came from.
Ulead does not have serial numbers or authorization codes and therefore cannot respond to your request.
If on the otherhand you have registered with Ulead then they do have your serial number, but they do not have your authorization codes. Only Element5 has that infor. Or the company you purchased your download from. The information should be on your credit card if you paid in that form.
Hope that helps.
In the USA www.element5.com handles all of the licensing, sales, and distribution for ULEAD. That is also, where my authorization codes came from.
Ulead does not have serial numbers or authorization codes and therefore cannot respond to your request.
If on the otherhand you have registered with Ulead then they do have your serial number, but they do not have your authorization codes. Only Element5 has that infor. Or the company you purchased your download from. The information should be on your credit card if you paid in that form.
Hope that helps.
Re: Thanks , but...
Robrwy.
I had just about the exact exact same situation. Due to a post here, I received help and was delighted.
The first thing is to understand the culture of each vendor as well as how to get things done. Ulead is a little deifferent, especially on how Element 5 handles the download distribution and billing.
I had my hard drive drive and lost my emails, but it is my opinion that that in dealing with a company that deals with PC software, thgat if your product is registered it should be difficulty getting the information.
For example, I assemble PCs and I also purchase a lot of perihperial and parts. I order a lot from newegg.com. It is really cool that I can go to their web site, log on as a customer and I can see and reprint every single order that I have ever made with them.,
The same with Amazon.com, Bissell floor cleaning products and Palm Gear (for Palm software), Main Concept encoding software, Liteon Drives and trully, every single vendor that I have purchase items from that I remember.
BUT ...the good thing is that can be re-captured with Ulead as well. The key I found was getting to element 5 and clicking and loging on to their record of your purchases. I was amazing in seeing how many times I have upgraded and purchased new product online. I saw that I had three accounts that stemmed from me email and I was able to see, download and reprint all of my invoices which were in PDF format. That was cool. It really was pretty easy once I understood what is where and understanding how Ulead and element 5 work.
Then since I had the documentation for the invoice, I could copy and past it in a tech support for element 5. What occured is that on my registration record, the download date was extended.
Second is that Photoimpact is an vast application. and because I am such a long term user of Photoimpact , I have had lot of "residue" of older installations.
I have learned, just like I learned from my upgrading of my ATI graphics and Multi Media software, which I did last night, that the best thing to do is unstall older version. I then run an amazing freeware program called Ccleaner with will allow references from your registry to files that no longer exist, to be deleted.
I also will search and wipe out any Photoimpact folders that still exist.
I also do a check of the registry to remove references to Photoimpact as well.
With that done, I ran CCleaner again, defragged and re-booted my PC. I turned off my anti-virus softweare and any oither non-essential background applications.
I then took my newly download Photoimpact v10 application and installed it and it was the smoothest installation I have ever had.
Something to remember is that I am sure that a install that are from CD applications, I think are bundled differenyl thant element 5's process of bundling an application. There is some program that works with element 5 and in the past, I worked with tech support to remove it.
BUT, if everything is clear, there it should work perfectly.
In general, I think it is safer re move older applications before upgrading. A big wopping example of that is Windows. When XP came out, Win 95, etc, the big complaints were from those who installed over the old version which supposedly was okay. That will make for PROBLEMS !!
If I purchased a Windows upgrade, and I backed up, then reformatted my PC, then installed the upgrade, it would always go great and thje formatting would always clear up some junk.
I would re-install, get that information from the element 5 site, where all the references your order, invoices can be found.
Robrwy.if everything is done in a legal manner, and a original piece of paper is not found, etc, it should be able to be recovered. As long as you did t hat, don't worry or thing that you did anything wrong or take to heart items that are "your" fault. We all do the best we can. I try to save every one of my serial/registration numbers for products because that was all I ever needed incase of having some PC or application blowout.
I also like to scann my bills, receipts, etc when I can because I HATE paper and can get ovwewhelmed by it.
Good luck and if you want some specifics about exactly finding your original invoice or registration entry, you can send me a PM.
I understand your feeling of wanting toi abandon Photoimpact, but I think if you understand the culture and system that they have, you might feel differently. The software is really the best there is, certainly at its pricepoint.
Jon
I had just about the exact exact same situation. Due to a post here, I received help and was delighted.
The first thing is to understand the culture of each vendor as well as how to get things done. Ulead is a little deifferent, especially on how Element 5 handles the download distribution and billing.
I had my hard drive drive and lost my emails, but it is my opinion that that in dealing with a company that deals with PC software, thgat if your product is registered it should be difficulty getting the information.
For example, I assemble PCs and I also purchase a lot of perihperial and parts. I order a lot from newegg.com. It is really cool that I can go to their web site, log on as a customer and I can see and reprint every single order that I have ever made with them.,
The same with Amazon.com, Bissell floor cleaning products and Palm Gear (for Palm software), Main Concept encoding software, Liteon Drives and trully, every single vendor that I have purchase items from that I remember.
BUT ...the good thing is that can be re-captured with Ulead as well. The key I found was getting to element 5 and clicking and loging on to their record of your purchases. I was amazing in seeing how many times I have upgraded and purchased new product online. I saw that I had three accounts that stemmed from me email and I was able to see, download and reprint all of my invoices which were in PDF format. That was cool. It really was pretty easy once I understood what is where and understanding how Ulead and element 5 work.
Then since I had the documentation for the invoice, I could copy and past it in a tech support for element 5. What occured is that on my registration record, the download date was extended.
Second is that Photoimpact is an vast application. and because I am such a long term user of Photoimpact , I have had lot of "residue" of older installations.
I have learned, just like I learned from my upgrading of my ATI graphics and Multi Media software, which I did last night, that the best thing to do is unstall older version. I then run an amazing freeware program called Ccleaner with will allow references from your registry to files that no longer exist, to be deleted.
I also will search and wipe out any Photoimpact folders that still exist.
I also do a check of the registry to remove references to Photoimpact as well.
With that done, I ran CCleaner again, defragged and re-booted my PC. I turned off my anti-virus softweare and any oither non-essential background applications.
I then took my newly download Photoimpact v10 application and installed it and it was the smoothest installation I have ever had.
Something to remember is that I am sure that a install that are from CD applications, I think are bundled differenyl thant element 5's process of bundling an application. There is some program that works with element 5 and in the past, I worked with tech support to remove it.
BUT, if everything is clear, there it should work perfectly.
In general, I think it is safer re move older applications before upgrading. A big wopping example of that is Windows. When XP came out, Win 95, etc, the big complaints were from those who installed over the old version which supposedly was okay. That will make for PROBLEMS !!
If I purchased a Windows upgrade, and I backed up, then reformatted my PC, then installed the upgrade, it would always go great and thje formatting would always clear up some junk.
I would re-install, get that information from the element 5 site, where all the references your order, invoices can be found.
Robrwy.if everything is done in a legal manner, and a original piece of paper is not found, etc, it should be able to be recovered. As long as you did t hat, don't worry or thing that you did anything wrong or take to heart items that are "your" fault. We all do the best we can. I try to save every one of my serial/registration numbers for products because that was all I ever needed incase of having some PC or application blowout.
I also like to scann my bills, receipts, etc when I can because I HATE paper and can get ovwewhelmed by it.
Good luck and if you want some specifics about exactly finding your original invoice or registration entry, you can send me a PM.
I understand your feeling of wanting toi abandon Photoimpact, but I think if you understand the culture and system that they have, you might feel differently. The software is really the best there is, certainly at its pricepoint.
Jon
robrwy wrote:Firstly, many thanks for replying. Unfortunately, as well as downloading I "tried before I bought" then converted the download to full licence. To do this requires a confirmation number in addition to the serial number, and this is what I am lacking. My advice is - if you TBYB then NEVER convert, just uninstall then buy the product from scratch. Fortunately someone who had a full licence copy allowed me to install from their CD. So I am back up and running, but I dont think I will ever buy from ulead again. Their products are excellent but they tie their customers up in so many knots that its like working in battlefield conditions. They then fail to deal with the resulting problems. They need to learn that the customer is king.
Thanks again for your response.
[b]"Major combat operations in Iraq have ended. In the battle of Iraq, the United States and our allies have prevailed." President Bush, standing under a "Mission Accomplished" banner on the USS Lincoln aircraft carrier, May 2, 2003. [/b]
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heinz-oz
@ robrwy
The fact of the matter is this. If you download a trial version, install it, run it, like it and buy it, then use the authorisation code to convert the trial into a full working version, it is your responsibility to make sure you keep a backup of all your pertinent details, incl. the code.
When you bought the full version, apart from the code you also received a download link for the full version that is only active for a certain time. You should always download that full version and back it up to CD for just such an event. Heck, I always advise people to get rid of the trial version befor you install the full one. The trial one, invariably, is an older built then the current one.
It's beyond me how you can blame a software company for the fact that a downloaded TBYB version is nothing but a TBYB version if you reinstall it later. Whatever you did afterwards to activate your trial as a full version was done within your system, not the downloaded file.
If you install your windows again after a system crash and reformat of the disk, does it all of a sudden install all the critical updates etc. you downloaded later? Don't think so.
ULEAD programs might be all sorts of things, from buggy to crappy in some peoples mind, I can live with that. The normal thing on this forum though, seems to be to blame it for every personal shortcomming imaginable.
Sorry, had to vent this
The fact of the matter is this. If you download a trial version, install it, run it, like it and buy it, then use the authorisation code to convert the trial into a full working version, it is your responsibility to make sure you keep a backup of all your pertinent details, incl. the code.
When you bought the full version, apart from the code you also received a download link for the full version that is only active for a certain time. You should always download that full version and back it up to CD for just such an event. Heck, I always advise people to get rid of the trial version befor you install the full one. The trial one, invariably, is an older built then the current one.
It's beyond me how you can blame a software company for the fact that a downloaded TBYB version is nothing but a TBYB version if you reinstall it later. Whatever you did afterwards to activate your trial as a full version was done within your system, not the downloaded file.
If you install your windows again after a system crash and reformat of the disk, does it all of a sudden install all the critical updates etc. you downloaded later? Don't think so.
ULEAD programs might be all sorts of things, from buggy to crappy in some peoples mind, I can live with that. The normal thing on this forum though, seems to be to blame it for every personal shortcomming imaginable.
Sorry, had to vent this
Excellent information Heinz !!
Just to had to Heinz-oz's solid information. In general if a demo of a application is installed , then another demo gets downloaded and installed, many times a message comes up which disallows an additional demo to be installed if the product is never purchased. This keeps people from always downloading demos when the demo expires.
The above remarks are in general with softrware applications, not specifically about Photoimpact.
I do totally agree with Heinz-oz on the matter of giving up on Photoimpact because of this. There are reasons to give up on a product, thiis certainly is not one.
Jon
Just to had to Heinz-oz's solid information. In general if a demo of a application is installed , then another demo gets downloaded and installed, many times a message comes up which disallows an additional demo to be installed if the product is never purchased. This keeps people from always downloading demos when the demo expires.
The above remarks are in general with softrware applications, not specifically about Photoimpact.
I do totally agree with Heinz-oz on the matter of giving up on Photoimpact because of this. There are reasons to give up on a product, thiis certainly is not one.
Jon
heinz-oz wrote:@ robrwy
The fact of the matter is this. If you download a trial version, install it, run it, like it and buy it, then use the authorisation code to convert the trial into a full working version, it is your responsibility to make sure you keep a backup of all your pertinent details, incl. the code.
When you bought the full version, apart from the code you also received a download link for the full version that is only active for a certain time. You should always download that full version and back it up to CD for just such an event. Heck, I always advise people to get rid of the trial version befor you install the full one. The trial one, invariably, is an older built then the current one.
It's beyond me how you can blame a software company for the fact that a downloaded TBYB version is nothing but a TBYB version if you reinstall it later. Whatever you did afterwards to activate your trial as a full version was done within your system, not the downloaded file.
If you install your windows again after a system crash and reformat of the disk, does it all of a sudden install all the critical updates etc. you downloaded later? Don't think so.
ULEAD programs might be all sorts of things, from buggy to crappy in some peoples mind, I can live with that. The normal thing on this forum though, seems to be to blame it for every personal shortcomming imaginable.
Sorry, had to vent this
[b]"Major combat operations in Iraq have ended. In the battle of Iraq, the United States and our allies have prevailed." President Bush, standing under a "Mission Accomplished" banner on the USS Lincoln aircraft carrier, May 2, 2003. [/b]